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Steve Lewis Subaru

Hadley, MA

4.8
3,377 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,377 reviews

August 13, 2021

Was pleasantly surprised by the TFL tire credit! Now I'll be able to use the discount money for my other needs. Wait time was shorter than expected. Friendly C.S. More

by maguda2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure. Brandon Axton. On paper work
Aug 16, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

August 12, 2021

Steve Lewis Subaru is my go to dealership for 15 years. My 2019 Subaru Crosstrek is my second car that I bought here, serviced/continue to service. Benny Cruz and Terra Hondrogen from the service departmen More

by POLYSEMICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Aug 12, 2021 -

Steve Lewis Subaru responded

It's great to hear that Benny and Terra provided you with excellent customer service while assisting you with your recall. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

August 12, 2021

The customer service was excellent and they patched the tire for no charge which was great. My only negative is the price of $100 is a lot for me on a fixed income. More

by jfrobertret2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Aug 13, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with Terra and our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

August 09, 2021

Had my 2012 Outback diagnosed for a case of "dashboard Christmas tree" (check engine/break/cruise lights etc... are blinking non stop but the car mechanically behaving normally). It took a couple of tries More

by HC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
Aug 09, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to leave us a review! It's great to hear we're committed to meeting your vehicle needs. We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

August 06, 2021

We were in for FIRST Service on our 21 outback Any Shop We were in for FIRST Service on our 21 outback Any Shop can do Oil change and tire rotation We buy and service our cars at Steve Lewis becaus More

by DONE354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Aug 06, 2021 -

Steve Lewis Subaru responded

It has been a pleasure serving you, Don. Quality customer service is always our number one priority, and we're happy to hear that Terra has met your expectations. Thank you again for choosing Steve Lewis Subaru, Don. We look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

August 06, 2021

Steve Lewis is an excellent dealership- the service department is responsive and tries to anticipate and meet all the customer’s needs while providing high quality work! More

by JUDITHCALAFELL
Recommend Dealer
Yes
Employees Worked With
Jesse
Aug 06, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to leave us this great review, Judith! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

August 06, 2021

I really appreciated that I was shuttled back home after I dropped off my car, and picked up when the car was done. Got some office work done, instead of sitting in the Subaru waiting room. Very good custo More

by BONNIEZIMADOWD
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Aug 06, 2021 -

Steve Lewis Subaru responded

Thank you so much for your review, Bonnie. Please don't hesitate to reach out if you need anything else. We're always happy to help. Joe Clark General Manager

August 05, 2021

When attempting to make the appointment I was unable to talk with someone in the service dept. My call went to the message answering machine which was full. More

by SMOKEY906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Aug 22, 2021 -

Steve Lewis Subaru responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Joe Clark General Manager

August 05, 2021

Vinnie and Tyler were very helpful and answered all my questions. They were both kind, down to earth people, and that helped me in my decision making to purchase from this dealership. David answered all o More

by Victoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Vincent Zanetti, Tyler Dubay-Martin
Aug 05, 2021 -

Steve Lewis Subaru responded

Thank you so much for your wonderful review, Victoria! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

August 04, 2021

Steve Lewis Subaru is the only place to shop for a Subaru! Zero pressure, fair deals, great people to deal with. I wish Steve Lewis would open a dealership in Southern Berkshire County! Loyal customer More

by Garamy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Todd Gerry, David Hanks, Matt Tirrell
Aug 05, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

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