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Steve Lewis Subaru

Hadley, MA

4.8
3,377 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,377 reviews

May 15, 2021

4th Subaru! Love them! Car is great. Took over a week, and multiple phone calls/messages to get registration, finally got it 10 days later More

by PAMAUDIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny got my Reg to me so I could get an inspection. , Matt Tirrell
May 15, 2021 -

Steve Lewis Subaru responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to assist you with your fourth Subaru purchase, and we hope you'll continue to enjoy your Subaru vehicles! Joe Clark General Manager

May 18, 2021 -

PAMAUDIO responded

Did you even read the rest of my comment? Matt really dropped the ball on my registration! I had also had difficulty getting calls back prior to the purchase. He said his daughter had changed settings on his cell phone. But what about the messages I left on his work extension, and with other people? The registration was requested ASAP, because of a trip....and the date on it was the 4th, but it was not sent to me, until I called on the 11th. Matt was out, so Vinny found it and immediately sent it out so I could get my car inspected on the final legal day to do so.

May 14, 2021

Jesse was so helpful and prompt in getting my car fixed. It didn't hurt that I got to drive a new Crossfit for a few days and he found ways to cut the costs of the repairs. Thanks Jesse! More

by BECKER41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
May 14, 2021 -

Steve Lewis Subaru responded

Thank you for the kind words for Jesse and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

May 14, 2021

I had 2 recalls requiring repairing. I was never notified by Subaru. Rep said notification comes when you bring your car in for service. Yo. More

by csuopis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employee not listed
May 31, 2021 -

Steve Lewis Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Joe Clark General Manager

May 13, 2021

Rich Grono was great to work with. Got us exactly what we wanted in a car. Easily accessible and helpful with any issues. David Hanks also very helpful in the financing of car. Did not feel any pressure from More

by ACSTROM41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Rich Grono
May 14, 2021 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rich and David here at Steve Lewis Subaru. Joe Clark General Manager

May 12, 2021

Veery happy with my purchase. Very friendly, efficient, and painless. It was hard to part with my Outback but I'm very happy with my new Crosstrek. Thank you More

by GEWHIT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Vincent Zanetti
May 13, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Subaru Crosstrek and don't hesitate to reach out if you need anything else. Joe Clark General Manager

May 12, 2021

Have always given 5 stars. However, this time, it took leaving messages twice and not getting any call back, and then a third phone call before I reached a live person to schedule a recall visit. No expl More

by OAKMONT900
Recommend Dealer
Yes
Employees Worked With
Not sure who I finally spoke with.
May 13, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to submit a review. We take pride in good customer service and happy to have you as a customer. I, however, apologize that it took three phone calls for you to schedule a recall visit. If you would like to further discuss your concerns, feel free to contact me at your convenience. Joe Clark General Manager

May 11, 2021

I brought my Subaru Ascent in for the scheduled mile checkup, was very surprised at how little the wait was. As always, they were very nice.. More

by HAH122156
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 12, 2021 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

May 10, 2021

I dropped off the car for oil change and headlight replacement without an appointment. I was surprised that the job took less than 45 minutes. I was promptly notified and future potential actions wer More

by VOLTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel DeJesus
May 10, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

May 10, 2021

you’re very careful about the pandemic and car sales. When vaccinated a long overdue used car was purchased; and they did a great job! It was a lot loaded with recent lightly used one to three year old c More

by JHANSIAVOY0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, David Hanks, Benny Cruz, Joseph Boucher, Tyler Dubay-Martin
May 10, 2021 -

Steve Lewis Subaru responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Joe Clark General Manager

May 10, 2021

Going to steve Lewis for service is one of the reasons why I keep buying subarus!! The service department is always so amazing and caring. I feel they go above and behind, they are very mindful of my time More

by ALLISONBOYDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen, Tyler Dubay-Martin
May 11, 2021 -

Steve Lewis Subaru responded

Thank you so much, Allison, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

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