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Steve Lewis Subaru

Hadley, MA

4.8
3,377 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,377 reviews

March 27, 2021

I appreciate their work and attention. They are awesome! Every time I go to the dealer they treat me like a VIP. I've never had problems with Steve Lewis Subaru. They are very friendly. More

by jrpronovost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel De Jesus
Mar 28, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make experience with us a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

March 26, 2021

We’ve purchased two cars in the last few years here. Two incidents pertaining to the Sales department were abysmal. Loan paperwork had to be resubmitted to our bank because of errors. When we finalized the More

by J.FRAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will Lamb
Apr 12, 2021 -

Steve Lewis Subaru responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Clark General Manager

March 26, 2021

Benny and Terra are friendly. They do whatever they can to make the service experience easy, fast, and convenient. If there are any issues with the vehicle, they communicate promptly. I have had consistent More

by JASONWNILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton, Benny Cruz, Terra Hondrogen
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you, Jason, we are very happy to hear that Benny and Terra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

March 26, 2021

Prompt and curtious service, sensitive to covid concerns. Easy to get service appointment, work was done quickly. Outdoor space to sit while work being done More

by PVERSON
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 26, 2021 -

Steve Lewis Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

March 26, 2021

Vincent was straight forward and super helpful. He responded immediately to my inquires. He made buying a new vehicle a more pleasant experience than I had expected. I had to wait over a month for m More

by CINHEN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Vincent Zanetti
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to leave us a review! We are glad to hear you enjoyed your experience with Vincent here at Steve Lewis Subaru. Congratulations on your new Outback. We appreciate your business! Joe Clark General Manager

March 26, 2021

Roger made the deal happen. Excellent salesperson, who Roger made the deal happen. Excellent salesperson, who knows his Subaru's. We would definitely look for Roger if we were to purchase another vehicl More

by LJBALDHILLFARM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, Michael Teixeira, Tyler Griswold, Roger Dugas, Matt Tirrell, Cait Reese
Mar 26, 2021 -

Steve Lewis Subaru responded

We are very happy Roger provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

March 26, 2021

The service department is extremely efficient, hardworking, and accommodating. Jesse is my personal favorite, but the truth is there is not a single person in the service department that does not More

by RKBOUTILIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Mar 28, 2021 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

March 25, 2021

The routine service on my Forester was performed promptly at a reasonable cost. Customer service agent was courteous and helpful. Happy to be driving a Subaru. More

by SOLSKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 25, 2021 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

March 25, 2021

Brian Kane was outstanding. We'd come back again just for him. Helpful, informed, and very welcoming. He is an unexpected bonus to your business! More

by kjwallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane, Michael Teixeira
Mar 29, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that Brian had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Joe Clark General Manager

March 25, 2021

Steve Lewis Subaru is a great auto dealership. Vincent Zanetti and Dave Hanks were a pleasure to work with. Thank you for an easy buying experience. We love the Subaru Crosstrek. More

by Ted Schiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Vincent Zanetti
Mar 25, 2021 -

Steve Lewis Subaru responded

Thank you for sharing your thoughts about your experience with Steve Lewis Subaru, Ted. It is great to hear that Vincent and Dave were so helpful with your Subaru Crosstrek purchase. We appreciate your business and hope to see you again soon! Joe Clark General Manager

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