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Steve Lewis Subaru

Hadley, MA

4.8
3,377 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,377 reviews

March 25, 2021

They ripped off an inside panel and left it on the floor of drivers side. They threw my belongings all over the back seat floor More

by Sherricecolburn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Terra Hondrogen
Apr 11, 2021 -

Steve Lewis Subaru responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Joe Clark General Manager

Apr 11, 2021 -

Sherricecolburn responded

Sure, where can i send you a message with my contact information that is not going to be posted publicly like this one.

March 25, 2021

As usual, had a great service experience at Steve Lewis Subaru. Getting an appointment was easy. I showed up on the day, and Brandon recognized me despite my face covering! I was in and out fast. The work More

by brant1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

March 25, 2021

Smooth, friendly, polite . Vinny was knowledgeable and very helpful in picking out the right car for us. Very satisfied with the car we picked out. More

by craddock416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Benny Cruz, Terra Hondrogen, Vincent Zanetti
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you so much for taking the time to leave us this wonderful feedback! We're thrilled to hear that Vinny was so helpful to you while assisting you with your new purchase. Joe Clark General Manager

March 25, 2021

Everyone is friendly. They are very accommodating. They do the job right the first time. I would recommend Steve Lewis to all my family and friends. More

by SUZANACPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse from service , Todd Gerry, Benny Cruz, Terra Hondrogen
Mar 25, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

March 24, 2021

Had to go back a second time for repair that should have been done the first time. Also don’t have the quality of service available when I bought the car. More

by 0PARKRITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 24, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

March 24, 2021

Thanks for the great service. Very quick for a walk-in appointment. Not sure why there is a twenty five word minimum for this section. More

by JEFBAK
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 24, 2021 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

March 24, 2021

Great service. Minor error (forgot oil change with other service) but quickly fixed that and extended loaner vehicle and did not charge for oil change to offset any inconvenience. More

by GRAHAM-COTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie
Mar 24, 2021 -

Steve Lewis Subaru responded

Graham, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jessie was able to get you in for the service we missed. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

March 24, 2021

Vinny was super helpful, open, and honest! This was my first time ever leasing a car and he made the experience super easy! Thank you Vinny! More

by mlcross06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Vincent Zanetti
Mar 24, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to write this review and let us know how Vinny and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

March 24, 2021

Thanks for the great service! It was great to have the loaner for the convenience.. it made the experience so much easier and more positive! More

by JAYNE.LOVETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 24, 2021 -

Steve Lewis Subaru responded

Jayne, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

March 24, 2021

Quick and great service, always come here for oil changes! I recommend Steve Lewis to anyone I know for any type of work or sales! More

by ACARON135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 24, 2021 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

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