Steve Moore Chevrolet

Great work I went in because my check engine light. Describe my problem, and drop my car off. With in 1 hour they gad found my issue and fixed it. Great customer I went in because my check engine light. Describe my problem, and drop my car off. With in 1 hour they gad found my issue and fixed it. Great customer service and the staff was very respectful and polite. Karl did a ourstanding job taking care of me and my family More

Major Front End Troubles Had an appointment. Was greeted promptly, troubles were assessed timely and courtesy shuttle took me home AND picked me up the next day. Price seeme Had an appointment. Was greeted promptly, troubles were assessed timely and courtesy shuttle took me home AND picked me up the next day. Price seemed fairly reasonable. Only negative is that the "telemarketing group" called me the first day to try and get me to buy a new car, which pissed me off but good. More

Always trustworthy in their care for my Tahoe! I am so impressed with Tim Kelley and his team for their great care of my Tahoe. It is not often that you thoroughly enjoy doing business with and m I am so impressed with Tim Kelley and his team for their great care of my Tahoe. It is not often that you thoroughly enjoy doing business with and more importantly, trust explicitly. I truly would not go anywhere else than Steve Moore Chevrolet. Always a great experience! More

I would recommend this dealership Great job! Our second car there, and will go back again for the next one! Friendly staff and convenient location in south Charlotte. Thumbs up!! Great job! Our second car there, and will go back again for the next one! Friendly staff and convenient location in south Charlotte. Thumbs up!! More

Service / Repair Pleasant and friendly experience. No pressure for unneeded repair, parts or services. Vehicle was delivered during the specified timeframe, clean and Pleasant and friendly experience. No pressure for unneeded repair, parts or services. Vehicle was delivered during the specified timeframe, clean and damage free. Will recommend to friends and family. More

Worst service experience Worst possible service experience. Had a nine o'clock appointment. After two hours my car was not still ready, this was for an oil change service. I d Worst possible service experience. Had a nine o'clock appointment. After two hours my car was not still ready, this was for an oil change service. I demanded the car after the two hours and it was brought out. The oil had been changed, I hope the tires were rotated, have no idea. The tire pressure was NOT checked and the car was not washed. Two hours of aggravation for a service that should take less than an hour. Will not return or ever consider buying a car at this miserable dealership. They do not car about their customers. Use at your own risk. More

I do not like new car shopping...except ....I am pleased to leave a positive review for Steve Moore Chevrolet and Randy (Salesman). I asked for the best price upfront, and after much researc ....I am pleased to leave a positive review for Steve Moore Chevrolet and Randy (Salesman). I asked for the best price upfront, and after much research from other Dealerships, I was convinced I had received just that. Randy proved to be a valuable asset to my decision. I would strongly suggest checking with Randy and Steve Moore Chevrolet before making a purchase elsewhere. More

unexpected service When I got there I was on the defense as soon as I pulled up. Well Randy my sales person took care of that. He is all about keeping his word and he di When I got there I was on the defense as soon as I pulled up. Well Randy my sales person took care of that. He is all about keeping his word and he did. I purchased a 2004 yukon that had some problems and they were not responsible to get them fix but low and behold randy said we'll fix it and they sure enough did. I was expecting to have to fight with these folks to get them fixed but that was not the case. They stand behind their cars. If you buy from them talk to randy he is honest and will take care of ya. I hope to purchase again from them!!! More

Jim Guido in Service is fantastic! I've dealt with Jim Guido over the past couple of years and he has been there whenever ice had a problem. He's been the best service contact that I'v I've dealt with Jim Guido over the past couple of years and he has been there whenever ice had a problem. He's been the best service contact that I've ever worked with. More

Bait and switch on the deal benefits... avoid them. Bought a 2006 Ford Explorer from Steve Moore two years ago. At the time of the purchase as part of the 'deal' they offered a warranty that covered eve Bought a 2006 Ford Explorer from Steve Moore two years ago. At the time of the purchase as part of the 'deal' they offered a warranty that covered everything for the life of the loan (5 years). Despite the price of the vehicle being a little high and the sales tactics a little pushy, because of my wife's coworkers experiences I figured it might be worth the little extra cost to establish a long term relationship with a good local dealer. Mistake. Fast forward two years... my ABS light came on due to a cracked ABS tone ring. Called to get the warranty information, and was told that it is actually a 24 month warranty not the 5 year life of the loan I was told I was getting. The cost of the warranty was $2,000. what idiot would knowingly pay $2,000. for a two year warranty on a car with less than 100k miles? When I opened my paperwork, I found the warranty sheet with my notes reflecting the conversation. I also found the 'actual warranty' which was never signed, because it was never presented to me to sign. It was folded up and stuffed in an envelope with all of the other paperwork. Amazing how they simply forgot to have me sign that one sheet of paper that differed from the deal they offered to get me to sign. This is a simple clear bait and switch tactic they used after taking 6 hours to run the full purchase process. Its crooked business. Very disappointed (obviously)... The repair will cost me $800 but in all honesty, its worth the cost because it would have cost me way more in the long run to do business with Steve Moore again. More