Mark had assured me that I was approved through Honda at a 2.9% and i have evidence that can prove that. I also know first impression is the most important one. I didn't feel like he was doing everything in his will to help me. I also gave him a description of the car I really wanted, down to the correct color. Instead of him looking through inventory to see if there was something similar he was really trying to make the sale on the 2018 touring. I know it was around closing time , but I also asked him before I came would he like me to come another day. I felt like this sell was rushed and unprofessional. When Shae told me if you do right by Honda, Honda will do right by you. That same statement applys to your customers as well!! If you do right by your customers, your customers will do right by you.