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Steve Rayman Chevrolet

Smyrna, GA

3.7
1,121 Reviews
Steve Rayman Chevrolet in Smyrna, GA, is a new Chevrolet and used vehicle dealership serving auto shoppers near Atlanta, Cartersville, Marietta, and Roswell. We're here to guide you through every stage of the vehicle ownership experience. We have the best selection of new Chevrolet models, Certified Pre-Owned Chevrolet vehicles, as well as used cars, trucks, and SUVs from almost every manufacturer, and no one can beat our low prices. We also offer on-site financing to save you the hassle of having to shop around for the best auto loan rates. Our representatives guide you through all the financial products and make sure the deal you get is one that fits your budget. No matter what your credit situation, we can find an affordable financial solution for you. After the sale, our Service Center takes over offering routine maintenance and mechanical repairs, always using genuine Chevrolet parts from our Parts Center. If you need aftermarket accessories for your Chevrolet model, our Parts Center is the place to go.
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2155 Cobb Pkwy SE

Smyrna, GA

30080

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Showing 1,121 reviews

December 28, 2023

Business as usual. I could tell that there has been turnover at the dealership via the sales and service department. I will need to rebuild my relationship or trans More

by UTPALMERJR94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Steve Rayman Chevrolet responded

We appreciate your feedback and understand the consistency. Our team at Steve Rayman Chevrolet is committed to providing top-notch service, regardless of staff changes and we're looking forward to regaining your confidence. See you again soon!

December 27, 2023

Went in for an oil change, and came out with PCV Valve assembly repair, over 2500 dollars in repairs. Told me I could still drive it, and I pulled it off the lot and my car’s engine gave out on me. More

by akgood88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a women not listed on this page
Dec 27, 2023 -

Steve Rayman Chevrolet responded

I'm sincerely sorry to read about your experience - this is not the kind of service we aim to provide and your frustrations are understandable. We'd like an opportunity to look into this further and see how we can help rectify the situation for you. Could you please reach out directly? Thank you, Thomas Campbell - Service Manager - 678-424-2084

December 27, 2023

I was scheduled to see Scott who was not in. My car was left with oil and dirt marks and plastic and paper. My seat and mirrors were all rearranged. More

by mizclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Dec 27, 2023 -

Steve Rayman Chevrolet responded

I am sorry to hear about your experience. Your feedback is valuable to us as we strive to ensure that our customers leave with their vehicles in a better condition than when they arrived. I would like to investigate the situation further to have the chance to make things right for you. Please get in touch with me so that we can discuss this matter in detail. Thank you, Thomas Campbell - Service Manager - 678-424-2084

Dec 27, 2023 -

mizclay responded

What more do you need to hear? Your staff left my car dirty following the oil change and tire rotation. It took me 15 minutes to clean the car, in the rain so I could drive home. I have to get my car detailed and shampoo my seats to get the oil stains out. As I sat there cleaning, several staff just walked by.

December 27, 2023

My car was submitted for simple oil leakage and cv Joint repair. My truck was running and had no problems. Back in May. It took two months to look at vehicle . I was told my vehicle was ready in August. I c More

by uwfn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Wright
Jan 02, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to hear about your experience. This certainly doesn't reflect the level of service we aim to provide, especially when it comes to timely and effective repairs. I understand how frustrating this must be for you, and I would like an opportunity to make things right. Please reach out so we can discuss this further at your earliest convenience. Thank you, Thomas Campbell - Service Manager 678-424-2084

December 26, 2023

After having my car serviced 2 weeks ago and being told that the mechanics does not recommend that anything needs to be done. My car wouldn't start, and I was told that I have a $700 plus issue that needs More

by Steve Rayman SUCKS!!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Roberts
Dec 26, 2023 -

Steve Rayman Chevrolet responded

Steve, I'm sorry to read about your recent experience with us. Our goal is to recommend services that we think are in the best interest of our guests and their vehicles, and it's very disappointing to have left the wrong impression. We take these matters seriously and would like the opportunity to discuss it further so we can better understand what happened here. Please reach out at a time that suits you best - Thank you, Thomas Campbell - Service Manager - 678-424-2084

December 25, 2023

It took care of what was wrong with my truck so I was satisfied thank you More

by CHEF609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Steve Rayman Chevrolet responded

It was our pleasure to assist you! Thank you for choosing Steve Rayman Chevrolet!

December 24, 2023

JD is the absolute best! Would definitely recommend him to anybody he truly cares about his customers More

by firstfamily773
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD
Dec 26, 2023 -

Steve Rayman Chevrolet responded

We're delighted to know that JD provided you with the best service at Steve Rayman Chevrolet! We appreciate your recommendation and look forward to serving you again in the future.

December 24, 2023

Thank you for helping us be able to buy our new car. We love it so much More

by lorimoles1998
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Holmes
Dec 26, 2023 -

Steve Rayman Chevrolet responded

Congratulations on your new car! We are thrilled that you are a happy customer of Steve Rayman Chevrolet. Safe travels ahead!

December 22, 2023

Used to be there 9 hours for an oil change but things have gotten better recently. More

by vinquarles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Lombardi
Dec 26, 2023 -

Steve Rayman Chevrolet responded

Thank you for your feedback. We are happy to see that your visits have been more timely recently. Thank you for your patience and continued support, and we will see you next time!

December 20, 2023

poorly computers, Service reps are overloaded, poor communication between service reps to service reps and down to customer. More

by BUFORDTHOMAS463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Roberts
Dec 20, 2023 -

Steve Rayman Chevrolet responded

We're sorry to read about your experience. We strive for clear communication and efficient service, so it's disappointing to see we fell short in this instance. Your feedback is valuable as we continue improving our customer interactions. If you'd like to discuss further or have any other concerns, please reach out at your earliest convenience. Thank you, Thomas Campbell - Service Manager - 678-424-2084

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