Steve Rayman Chevrolet

Bait & Switch Tactics of Steve Rayman Chevrolet I have had a terrible experience with Steve Rayman Chevrolet. I have been looking for a used 2016 Blue or a true Red 2SS Camaro that is a convertible I have had a terrible experience with Steve Rayman Chevrolet. I have been looking for a used 2016 Blue or a true Red 2SS Camaro that is a convertible and automatic. I used Autobytel to search and got connected with Steve Rayman Chevrolet. I got hooked up with Crystal Clinner of Steve Rayman Chevrolet's Internet Sales Department. Crystal called me to let me know she had the car that I was looking for in blue in stock and I need to come and see it. I asked Crystal for the mileage, price and Carfax for the car. Crystal would never give me the information. I called Steve Rayman Chevrolet and then spoke to Audrey and she advise that she would have someone contact me soon about the car. Never heard back. I called back again and spoke to Leslie and was advised that the inventory manager would call me back in 5 minutes. On my 3rd call back, I asked for the General Manager of Steve Rayman Chevrolet to give me a call to let me know if they have the car or not and why am I getting jerked around. No Call Back. The bottom line is that Steve Rayman's sale team is a bunch of bait and switch people that will do anything including lying about their cars in inventory to get you to their dealership in hopes of convincing you to buy their car. They don't want to give you information in writing. I do not feel they are very trustworthy and I would advise not to use them if you are looking for something specific. WOW, Then Business Manager Ray Whitlow is now trying to talk his way out of the poor service and bait and switch of his staff. RAY -- READ MY POST - YOUR RESPONSE does not match my issue. Autobytel did not give me specific Camaros for sale but referred my information to all of the local Chevrolet Dealers that I was in the market for 2016 Camaro. The referals give dealers like Steve Rayman on people interested in cars they sell. The Business Manager Ray W knows this. After 2 previous conversations on what I what Camaro I wanted with Crystal Clinner, Steve Rayman's Internet Sales Staff Member Crystal Clinner called me again on 1/31/17 around 11AM to advise me that Steve Rayman Chevrolet had the 2016 Blue 2SS Camaro that I was looking for. I have proof of my e-mail back to her at 12:39 PM on 1/31/17 about the car, asking for additional information such as price, mileage and CarFax information and the hours of operation of the dealership. Crystal emailed me back only that your last appointment was at 7:30pm. I emailed her back for the information and call 3 additional times speaking with three different Sales staff each time being promised a call back. NEVER GOT A CALL BACK. Your General Manager has never called me and if he did why did he not leave a message. WHY didn't RAY W not reach out and speak with me. I am not surprised after seeing the other bad reviews on yelp. More

Bait and Switch Unfortunately, my experience confirms jackmac's review of 11/28/2016. I called on the afternoon of 12/30 and again on the morning of 12/31 to confirm Unfortunately, my experience confirms jackmac's review of 11/28/2016. I called on the afternoon of 12/30 and again on the morning of 12/31 to confirm that they had a specific car for sale (2015 red Leaf). Both times the person I spoke to said "Let me check". Upon returning to the phone they said "We have good availability, What time can you come in?". That sounded fishy, so I asked if the specific car I was looking at was available, the red 2015 Leaf listed at $8500 (including dealer fees). Both times they said yes, that car was on the lot. I talked with Ryan for several minutes on the 12/31 call, and I even asked why it was no longer listed on their website. He said they have 600 cars and they rotate them and if they listed them all their website would crash. I drove over to look at the car, arriving about 60 minutes after talking to Ryan on the phone. Ryan had told me to ask for Jamie (apparently the manager) when I got there. I told Jamie that I was interested in the Red Leaf listed for $8500, and he acknowledged that I was wanted to look at that Leaf. I stepped outside with a salesperson (forgot his name) and he walked me to a grey leaf and told me that the red Leaf "must have been sold". I told the salesperson I had been lied to by two people. His response was "I've never lied to you." I walked away. I can't believe people still do business this way. Based on earlier reviews and my experience I don't think it's just one bad egg. My impression is that it is systemic at Steve Rayman Chevy. I felt like I needed to shower after dealing with them. Yuck! More

Manger straight up lied to me. Steve Rayman posted a car online and I went to see it. They said it wasn't ready for the lot yet but I could go to the back to see it. I went and saw Steve Rayman posted a car online and I went to see it. They said it wasn't ready for the lot yet but I could go to the back to see it. I went and saw the car and it was exactly what I was looking for. I spoke with the sales manager and he stated that he would call me back that night or first thing the next morning with the exact price. I called the dealership after I still had no word. Once someone finally answered they told me it was sold to someone else after I had already verbally committed. Once they realized how upset I was CJ the GM called me back and said that it was purchased for the owners friend. That it was already sold before it was shown to me. Too bad he lied and was caught because I bought the same car a few days later at another lot with a Steve Rayman sticker on it. Needless to say I removed the sticker and will not be doing any business there ever. If there is one thing that I can not stand it's a liar. I also forgot my Id at the dealership and they said they would mail it to me, which didn't happen so I had to go get it 3 days later. More

New car purchase called dealer from B'ham, Ala. salesman said they had several of what I was looking for in inventory but couldn't access vehicle info because they we called dealer from B'ham, Ala. salesman said they had several of what I was looking for in inventory but couldn't access vehicle info because they were not yet listed in inventory. a couple days later talked with inventory manager who confirmed what internet sales had said about vehicles. drove 3.5 hrs there to be told that they had just "sold out; mind you 4 hrs earlier they had several. the bait and switch was on for me to choose something they had. I got up to leave and the sales manager came over and lied again about the inventory. I had been suspicious from the beginning since GM corporate website for employees denied there EVER being vehicles that I was interested in being in their inventory. Systemic lying, bait and switch, from salespeople to sales manager. I have bought 3 cars/trucks from them in the last 10 yrs and have never witness such lack of professionalism. Buyer Beware of their NEW way of doing business!!! More