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226 Reviews of Hometown Toyota - Service Center
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Verified Customer
March 22, 2025
Alain was nice and helpful , service dept was quick, Erik help me get accessories ordered and service put on the parts in a very timely manner. Had to have the tach put back on , Alain wasn't available Erik help me get accessories ordered and service put on the parts in a very timely manner. Had to have the tach put back on , Alain wasn't available, and the heavy-set young man quickly set it up for me. He is always polite and helpful too, don't know His name but He sits by the front windows. More
by sltram2500
Employees Worked With
Other Employees :
Erik and techs not known
March 18, 2025
It was my usual experience at HT. Met at athe inside drive thru door. Technician was pleasant and helpful. Waiting area was clean and comfortable. Met a person there that I had no Met at athe inside drive thru door. Technician was pleasant and helpful. Waiting area was clean and comfortable. Met a person there that I had not seen in a while and we visited. After a brief wait, I was told my car was ready and had no problems. Was given a free pass to a near by car wash, which I used. All and all, a good ecperience. More
by driftwoodshepard
Employees Worked With
Did not talk to management or sales.
March 14, 2025
Still waiting for the proper assessment. I recently took my car for an oil change. They've been telling me for months I had an oil leak. No drips spots until the next day after the recent o I recently took my car for an oil change. They've been telling me for months I had an oil leak. No drips spots until the next day after the recent oil change.??? More
by donnasundquist607
Employees Worked With
Kevin, service associate.
February 27, 2025
Typical obtuse car sales people and support staff including management. Didn’t listen to my requests, acted dumb when I brought up what was agreed upon earlier. Saw newly delivered cars speeding thro including management. Didn’t listen to my requests, acted dumb when I brought up what was agreed upon earlier. Saw newly delivered cars speeding through the parking lot which isn’t good for new cylinder rings etc…New car I picked up had mud smeared throughout and in the door buttons. Didn’t offer me a test drive before buying. Didn’t say anything to me when I left, it was just here’s an envelope with a key in it…. Bye, I guess. Just a weird experience. More
by brighamanderson
February 15, 2025
The Service center has great employees, always courteous. My only issue is what I was told and what my emails read from Toyota during my purchase. Free service within two years, or under 25,000 miles. My My only issue is what I was told and what my emails read from Toyota during my purchase. Free service within two years, or under 25,000 miles. My Limited 2023 Highlander is under two years of purchase, and under 25,000 miles, I was charged for my last service. I inquired about this and was told that I had already used my five services! Never was I told five services! I brought to attention that after a few weeks of purchasing my Highlander I received a recall notice that the front bumper needed to be replaced, as the front bumpers were falling off of the Highlanders while driving! This terrified me, after doing research, my supervisor informed me that the bumper on his Highlander fell off while his daughter was driving on the interstate at 65 mph! Luckily no one was hurt. I attempted to take my Highlander to the service department at Steve's Hometown three times before they finally had the parts to secure or replace my front bumper. During these visits they provided service to my Highlander. I drive from Baker City, OR to Ontario, OR for my service, an 86 mile one way trip from my home. I received a follow up text from Steve's Hometown regarding my service and I expressed my concerns, and reasons for the service due to a recall. The response was I had used my five services. After purchasing three new vehicles from Steve's Hometown within one year, we were never informed that we were limited to five services. It was not my doing of Toyota installing a front bumper that was falling off while driving, or the very long delay in the part arriving for this recall. Not satisfied with my return text or lack of concern on the delay with the recall. More
by janie_brose
Employees Worked With
Names unknown
February 13, 2025
Very professional, not a long wait if they any thing wrong on there inspection they'll go over it with you You're well taken care of. wrong on there inspection they'll go over it with you You're well taken care of. More
by KC7ULX
Employees Worked With
Can't remember who I delt with
