Steven Hyundai

Great Buying Experience Please see comments stated in previous section. The salesperson, Patricia also worked with me on my previous vehicle then continued to follow-up with Please see comments stated in previous section. The salesperson, Patricia also worked with me on my previous vehicle then continued to follow-up with me over the years sending me Hyundai news and birthday greetings. Although I wasn't actively looking when Patricia called, I told her what I would like to have in my next car. I was surprised when Patricia not only found the exact car I wanted but thought I may not be able to afford, but she also met my finacial goals. The car and financing exceeded my expectations and that was largely due to Patricia's efforts and supplemented by Josh Shifflett and sales management. I am thoroughly enjoying this car in every way and couldn't be happier the way everything went. It took me back to the way car buying used to be and definitely a breath of fresh air for customer service in general. Just like years back, it was an enjoyable car buying experience especially when a person gets exactly what they want at a great price. Thanks again to Patricia. More

Easy, Hassle-Free experience with great salesmen! We went here semi seriously looking to buy, we found Lee and he took things at our pace and never made us feel as if we were just a sale. We not only We went here semi seriously looking to buy, we found Lee and he took things at our pace and never made us feel as if we were just a sale. We not only bought a great vehicle at a great price but have made a friend in this process! More

Wonderful It was a pleasure working with Alan click. I would recommend anyone to come see him or purchase a car at the dealership! Highly recommended It was a pleasure working with Alan click. I would recommend anyone to come see him or purchase a car at the dealership! Highly recommended More

Harrisonburg Hyundai Will Make you HAPPY! The TEAM at Harrisonburg Auto Mall have got it going on! Antonio Rodriguez at Harrisonburg Honda introduced me to Keith Hansborough at Harrisonburg The TEAM at Harrisonburg Auto Mall have got it going on! Antonio Rodriguez at Harrisonburg Honda introduced me to Keith Hansborough at Harrisonburg Hyundai and all my worries just vanished. Keith listened to me, reviewed my wish list and spent the day patiently advising me when I asked. He was never pushy or tried to make a fast sale....he just wanted me to be HAPPY. He went to bat for me when WE negoitated the price, always positive and upbeat even when I was having doubts which really meant a lot to me. With the help of Josh Shifflett in the Finance Department I was heading down the highway in the car of my dreams with a smile on my face! If you want to be treated fairly and get an awesome automobile then call Harrisonburg Hyundai!! TOP NOTCH TREATMENT IN EVERYWAY! More

Made it easy and helped so much Lee Cain made this a top experience. He made everything work. It was like dealing with a friend instead of a salesperson. Best experience ever Lee Cain made this a top experience. He made everything work. It was like dealing with a friend instead of a salesperson. Best experience ever More

Dishonest I had looked at their inventory online and then went to the dealership to look at and test drive some cars (mostly used, but was open to new cars as w I had looked at their inventory online and then went to the dealership to look at and test drive some cars (mostly used, but was open to new cars as well if they were within my budget). We began negotiating the car I was most interested in. When I mentioned that I thought I saw the car online for a cheaper price, the salesman (Lee Cain), waved it off and said that one had sold. We negotiated further and the sales manager (Antonio Rodriguez) swore the price they were giving me was the best they could do. I was hesitant and, since it was close to closing on a Friday, I told them I would let them know the next day. Antonio wanted the sale and said they couldn't guarantee the car won't sell before I decide, but that if I have an "epiphany" during the night and decide I want the car for sure, to let them know and they would hold the car. I took the quote sheet home (2 minutes away) and looked up the car I had seen online. IT WAS THE SAME CAR (per VIN) for a few hundred dollars less. I emailed them both immediately and told them I was disappointed in their dishonesty, but if they honor their advertised price they have a deal (I was paying in cash - no lending wait etc.). Lee returned my email and said he didn't realize we were talking about the same car (Really? He couldn't have taken a moment to double check on his computer at his desk while I was there?) and that they would honor the internet price. However, he later emailed me to say they sold the car. Friday - 7:45pm I send an email asking them to honor their advertised price. Saturday - 10:15am Mr. Cain replies saying yes they will honor it, but asks that I confirm again that I want the car. Saturday - 11:30am I confirm I want to move forward. Satuday - 1:10pm Lee emails to say they sold the car. Sure, nothing is guaranteed until you sign a contract. I get that. But if they were honest and honored their advertised prices to begin with, they would have had a sale. Also, don't tell me you will hold the car if you won't. I'm disappointed that they presented themselves as the standard negative stereotypes often associated with car salesmen. The following weekend I went to Wright Way Hyundai in Staunton and purchased a car. I have been driving Hyundais for decades and had just moved to Harrisonburg 18 months ago. It's unfortunate that I couldn't establish a relationship with the most local dealership, but I'm grateful that I'm now connected with a dealership I can trust a little more than others. More

Thank you Patricia and Antonio for your excellent help! Patricia & Antonio made our buying experience easier & less stressful. We are grateful for their support, & honesty in the process of purchasing our c Patricia & Antonio made our buying experience easier & less stressful. We are grateful for their support, & honesty in the process of purchasing our car! They were excellent at contacting us, via text & phone calls, returning our messages quickly and multiple times a day, when needed. Both Pat & Tony were patient with my husband & I, as we decided which vehicle would suit our family best. They were encouraging & understanding as we explored many types of cars. Patricia & Antonio helped to make this journey simple and enjoyable. We are grateful for their help, guidance, & wisdom. More

sales manager Sales manager very professional and very helpful, and I would recommend this dealership to all of my family and friends. I have purchased a vehicle fr Sales manager very professional and very helpful, and I would recommend this dealership to all of my family and friends. I have purchased a vehicle from this dealership in the past and have been very pleased with the service from the sales manager that helped with my new vehicle. More

Fun They worked to get the price down. They showed me one that was way to much features but I got one that satisfied all my requirements They worked to get the price down. They showed me one that was way to much features but I got one that satisfied all my requirements More

Very easy purchase experience Found our Kia Soul online and it was exactly as advertised and in great shape. Very easy and friendly sales staff, we never felt pressured. Found our Kia Soul online and it was exactly as advertised and in great shape. Very easy and friendly sales staff, we never felt pressured. More