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Steven Hyundai

Harrisonburg, VA

Overview
Employees
Reviews
Vehicles
4.6
66 Reviews
From the moment you step into our Harrisonburg, VA, showroom until long after you drive away in your new vehicle, Steven Hyundai is here to guide you through successful car ownership.
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2811 South Main Street

Harrisonburg, VA

22801

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Showing 66 reviews

July 02, 2026

This dealership is under new ownership and as a result, the service center is a hot mess. A part that was ordered and should have been in in 3-4 days took over 2 weeks. Scheduling was a mess as I was told More

by CONNIEPTRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana, in service was very kind.
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Jul 05, 2026 -

Steven Hyundai responded

Connie, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jon Alfano President jon@torringtonhyundai.com

June 29, 2026

I've all ready done that I was told it would cost me 100 dollars an hour to look at it. Why? More

by Janice1loverso
Recommend Dealer
No
Employees Worked With
Garage
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Jul 03, 2026 -

Steven Hyundai responded

Thank you for your review, Janice. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 29, 2026

Joel and Dana are exceptional. Friendly and always take such good care of me and my vehicle. More

by ntdameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Dana
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Jun 29, 2026 -

Steven Hyundai responded

It’s great to hear our service team was so friendly and took excellent care of your Hyundai Santa Fe. Thank you for trusting us with your vehicle. We look forward to welcoming you back.

June 28, 2026

Very friendly service. Came in and explained my needs and wants and they did everything in their power to assist me More

by TWOLFE0519
Recommend Dealer
Yes
Employees Worked With
Javan
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Jun 28, 2026 -

Steven Hyundai responded

It’s great to hear our team provided friendly service and addressed your needs. Congratulations on your new Hyundai Tucson. We look forward to assisting you again soon.

June 27, 2026

Javan is just the best! He always goes above and beyond with customer service. This is our third Hyundai purchased from him. I recommend him highly! More

by kathybucher131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javan in sales and Julio in finance. Dana in service is also great when we need that.
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Jun 27, 2026 -

Steven Hyundai responded

Thank you for returning to us for your third Hyundai Santa Fe service. We’re delighted our team could deliver above and beyond assistance once again. Your recommendation means a great deal, and we look forward to helping you with future needs.

June 27, 2026

Got us in and out in good time; I appreciate the fact they didn't take forever More

by AZUREDOVEL
Recommend Dealer
Yes
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Jun 27, 2026 -

Steven Hyundai responded

Delighted to know our team had you back on the road swiftly. Thank you for trusting us with your Hyundai. We look forward to assisting you again.

June 26, 2026

The service was performed promptly and well done. I was able to leave on time. More

by Ney331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joan
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Jun 26, 2026 -

Steven Hyundai responded

Thanks for highlighting the prompt and thorough service on your Hyundai Elantra. We’re glad you were able to leave on time. We appreciate your five-star rating and look forward to assisting you again soon.

June 25, 2026

They took care of what I needed done They changed the oil and filter , rotate the tires. More

by rtcook3
Recommend Dealer
Yes
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Jun 25, 2026 -

Steven Hyundai responded

Thank you for the 5-star review. We’re glad the oil and filter change along with the tire rotation addressed your Hyundai Kona’s needs. We look forward to helping keep your Kona running at its best.

June 25, 2026

I wasn't sure if I had to check in or just get in line for servicing. How about making that clear. More

by sheloveshorses5119
Recommend Dealer
Yes
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Jun 28, 2026 -

Steven Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 25, 2026

What is most disappointing is that I feel Hyundai dismissed my concerns because my vehicle had 146,000 miles. A properly maintained vehicle should not suffer a catastrophic engine failure at that mil More

by Moorj64
Recommend Dealer
No
Employees Worked With
Dana
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Jul 01, 2026 -

Steven Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Jul 08, 2026 -

Moorj64 responded

I have requested I have requested the diagnostic test results for my vehicle from Dana twice now and have not received a response. If the diagnostic test was actually performed, you should be able to provide me with a copy of the results. If no such test was performed, then please let me know what information or inspection was used to determine that my engine replacement claim was denied. I would appreciate a prompt response and copies of all documentation related to this decision

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