Steven Kia

From the first phone call negotiations to the fact that I flew in from out of State to pick up the car, the dealership people were most accommodating and considerate. The salesperson, Ricardo, was great. Pa flew in from out of State to pick up the car, the dealership people were most accommodating and considerate. The salesperson, Ricardo, was great. Paperwork was professionally and timely completed. I was even given an orientation about the car electronics and gadgets before I left. I would not hesitate to buy there again. More

I had an appointment for an oil change and inspection. I was received with a friendly greeting from my advisor.He reminded me of additional service I needed for safety reasons. My service tech on the vide I was received with a friendly greeting from my advisor.He reminded me of additional service I needed for safety reasons. My service tech on the video was very clear about the service and recommendations that were preformed. THANK YOU More

I had an appointment for an oil change and the service tech reminded me that my tires neded to be changed for my safety. thank you. tech reminded me that my tires neded to be changed for my safety. thank you. More

They say they help all types of credit, well thats a line of xx. They have you fillout the paperwork only to be told no of xx. They have you fillout the paperwork only to be told no More

Very poor customer service!! Five days before leaving on vacation to Myrtle Beach, the trunk on my 2019 Kia Rio would not open. My car has 32,000 miles and is still under warranty. I called Steven Kia Servi vacation to Myrtle Beach, the trunk on my 2019 Kia Rio would not open. My car has 32,000 miles and is still under warranty. I called Steven Kia Service Department and after multiple attempts I was finally able to speak to someone and explained my situation. Initially I was told the Service Department was completely booked up and could not work me in. Again I desperately explained how I needed my trunk space to travel on vacation and the person on the phone said she would have to talk to her supervisor and get back with me. I got a call back and was told they were very busy and could not work me in (Tuesday afternoon through Friday evening)! Out of desperation, I went online and “chatted with Mia” for another 30 minutes and was told she would talk with the Service Department and get back with me. I waited until the next morning and no response. I returned online to chat with Mia who was very eager to help and proceeded to ask me for the information I had provided the day before! After another 15 minutes of chatting back and forth, Mia gave me the number to call the Service Department and ended with “Is there anything else I can help you with?” I responded, “Yes, if you are a real person…do your job!” Her response, “I can assure you I am a real person” and basically told me to call the Service Department. Well I made it to Myrtle Beach with everything piled into my back seats! After getting settled in I found Myrtle Beach Kia, called their Service Department and spoke with Jeremy. Without any hesitation, he told me I could bring in my car any time that day, ordered and installed a new part, no cost-still under warranty! More

This was my second time purchasing from Steven Kia, I was blessed to have Rob as my salesman. Extremely friendly guy as well as the rest of the staff! My husband was skeptical that we’d be able to drive away blessed to have Rob as my salesman. Extremely friendly guy as well as the rest of the staff! My husband was skeptical that we’d be able to drive away with a new vehicle that day but Rob said “trust the process!” And sure enough, 6/16 we drove away in a new 2021 Kia Forte and I couldn’t be any happier about our purchase!! These guys made a great deal on my trade-in and worked with me to make it all happen so at the end of the day, I drove away happy and with a brand new vehicle. Steven Kia has a customer for life! HUGE shoutout to Robert Salisbury for even coming in on his day off to see me through my purchase!!! More

I had a great experience. I needed to be in a car that day, and i had extreme credit and payment limitations. They facilitated every need i had and more, and did it with a great attitude. Cant recommend e day, and i had extreme credit and payment limitations. They facilitated every need i had and more, and did it with a great attitude. Cant recommend enough! More

I have faithfully dealt with Steven Toyota for about 8 yrs and bought 2 Sorentos from them. I regularly get my vehicle serviced from them and have had good service. However, a recent encounter has me ver yrs and bought 2 Sorentos from them. I regularly get my vehicle serviced from them and have had good service. However, a recent encounter has me very disturbed. During my last maintenance service with them on Aug. 31, 2020, I asked for a quote on 4 new tires. The quote given me for the tires I wanted was $812.80. Afterwards I received a promotion in the mail from KIA offering buy 3 tires and get the 4th for $1.00. So I called Steven KIA today to get the tires and was informed that the tires now (1 1/2 months later) would cost me $1,171.48, which mean that would be the price for 3 tires since the 4th one would be $1.00 What happened to the free tire? $365.20 is more than the free tire cost if you was buying it straight out. This is very poor business. Steven KIA told me that they had no control over KIA raising the prices that much. I feel that it was just a sales scam from KIA. So I writing this to advise people to make sure you check out sales/promotions before you make them. Sometimes things aren't what they seem. UPDATE 10/21/20: I received a call from KIA today and the representative said that they didn't even sell tires so the price could not have come from them. She also said the promotion that I got in the mail (buy 3 tires get 1 for 1.00 did not come from KIA. She said it came from the dealer because it had their name on it. So I guess this falls back to Steven KIA in Harrisonburg, VA. Steven KIA priced these 4 tires to me for $849.37 out the door on 8/31/20. It's nor even reasonable that 3 tires would increase to $1171.48 (the 4th one is supposedly $1.00) in 1 1/2 months. Go figure. More