I purchased a 2017 Nissan Rogue in November 2019 that had approximately 28,500 miles on it and it has been a horrible experience...from then until now, March 22, 2020.
I was told by the salesperson that I had a warranty remaining of approximately 61,000. She told me I had "free oil changes and inspections" for the life of the vehicle. NOT TRUE.
When I went to the finance officer to complete the paperwork he told me I only had approximately 1,500 miles remaining on the manufacturer warranty of 30,000 miles. I shared with him my concerns with extended warranties as they make you jump through hoops before you can even use it. Of course he assured me it was NOT that way and as a result I purchased the extended warranty so that I would have something after the 30,000 miles had expired. Later I find the manufacturer warranty is 36,000 miles What I had been told was NOT TRUE.
I wrote the manager in late November early December 2019 to share with him my concern with what the salesperson had told me about the remaining mileage on the vehicle and having felt forced to purchase the extended warranty as a result. NEVER A RESPONSE.
No only had I noticed a strange noise but I was due for an oil change so I wanted to have both things done/checked at the same time. When I go in for service I am told I would have to pay for the oil change AND a diagnostic test. I was livid and left. However the guy in the Service Dept told me he would have Michael Lynn call me. Of course, that NEVER happened so I called him over two weeks later.
When I spoke with him he said he never saw my email (of 2019) and had not been told about the situation with the oil change and diagnostic test in late February. He offered to pay for the diagnostic test and explained they hadn't offered free oil changes for three years or more. But, that isn't what I was told and not being a salesperson, I only know what I am told. Why would anyone go from Staunton to Harrisonburg for an oil change if they hadn't been told that?
I told Michael that I was totally dissatisfied and he said they would buy the car back. (I knew, in that, I would be the BIGGEST LOSER) As if all of this was my fault, he told me I didn't need to resort to "name calling" as he didn't appreciate it. I NEVER called anyone a name but I did say that I had found that everything I had been told was not true and that is so.
The conversation ended with the understanding that I would decide what I wanted to do and let him know. I called him approximately two weeks ago, left a message and have yet to hear anything from him or anyone else-----today is March 22, 2020.
I have come to the conclusion that Steven Kia is NOT going to honor the word of their salespeople, once you purchase from them you are on your own, and if you express any type of dissatisfaction with them they are going to make it appear that you have "insulted" them because they know THEY ARE WRONG.