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Steven Kia

4.8

158 Lifetime Reviews

3340 South Main Street, Harrisonburg, Virginia 22801 Directions
Sales: (540) 437-9908

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158 Reviews of Steven Kia

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September 12, 2018

"Loyal Customer No More"

- rkbgoodloe

I have been a long-time customer of Steven Kia, but will never darken their doorstep again. I have purchased FOUR BRAND NEW VEHICLES and 3 used cars from this dealership. For the first two new car purchases and one used Kia purchase, my husband was still living and was with me when me when the deals were made. Do I think we got the best deal we could have on those cars? No, because when my husband saw something he liked, that was it. We were getting that vehicle no matter the price, and the salesman knew that and was looking for the biggest commission he could get. My husband passed away in 2014, and since then I have purchased 2 other new Kia's and 2 used cars. Each experience has progressively gotten worse, but this last one takes the cake. My son, who is on SSI, was trying to help me out by trading in a motorcycle that he has been paying on but can't ride, by getting a used car that just happened to be at this dealership. The car he wanted was advertised for $1,999 or $32 a month. His motorcycle payment was $129 per month. He was told he could get a loan for this car on his own. When it came time to crunch the numbers, he needed a co-signer, which I grudgingly agreed (this was supposed to be his deal, his car) to do so. Then we were told that banks won't make car loans for $2,000 (because they won't make any money) but that they found one that would for a $400 fee and that the loan would be $3,000. I found it ridiculous that we had to pay $400 to borrow $2,000 but since this was my son's deal, I said fine. My son was also told that he would be getting $3,500 for his motorcycle (2015 Kawasaki EX650E with only 400 miles). The loan payoff was only a little over $2,400. When the salesman brought the car sale papers for me to sign, the total price of the car INCLUDING THE TRADE-IN VALUE FOR THE BIKE WAS $3,000!!! The $400 fee was changed to over $800, and the trade-in value for the bike was only a little over $500! Add in the outrageous fee that dealerships charge for going to the DMV with the other DMV fees, and you get $3,000. I pointed out these discrepancies to the salesman, and he assured me that things would be adjusted. That was weeks ago, and I still have not gotten any resolution. I have messaged the salesman multiple times and am not even getting responses now. We don't even have any of the paperwork from the car sale!! And I found out the other day that I am not even a co-signer on the loan - I am the only person on the loan! Several inquiries were made to various banks which I did not agree to as it affects my credit score!!! When you feel like you need to take a shower after making a car purchase at a dealership you have been doing business with for well over 10 years, it is time to find a new dealership!!

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Recommend Dealer
No
Employees Worked With
Max
Sep 21, 2018 -

rkbgoodloe responded

After posting this review, I was contacted by the general manager at Steven Kia, He said he was unaware of my ongoing issues with this car purchase. He was able to relieve some of my fears regarding my credit score, and found out that my son IS listed on the loan second. He also refunded me some money for the loan fee but was unable to adjust the purchase price for the bike. This does make me feel better about the experience, but it still bothers me that it took a public review to get some satisfaction. I don't know how to change the star rating, but I would move it to a 3.

August 14, 2018

"Purchase of my vehicle "

- Andy17

Everyone was friendly and courteous during the whole process of them purchasing my vehicle. I think they gave me a fair price for my vehicle.

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Yes
Employees Worked With
Susan and Tanner
August 05, 2018

"Great service"

- Biggz2018

Excellent service provided as the whole process was as hassle free as could possibly be. Nate and the other guys made it all look and was actually quite easy.

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Yes
Employees Worked With
Nate
June 26, 2018

"Amazing!"

- Joyce

Outstanding customer service, extreamly amazing staff so compassionate and caring. Went above and beyond to the call of duty and are outstanding people. Highly appreciated all the teams work.

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Yes
Employees Worked With
Matt Francisco
April 12, 2018

"Very Satisfied"

- Satisfied consumer

Thanks for being Patient when I made my purchase, this was an easier process with the information and help that was given by the staff. The service was greatly appreciated.

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Yes
Employees Worked With
Max and Ahmad
April 12, 2018

"Purchase review"

- Diamondia

But a great experience which was expedited and hasslefree. My sales person Maritiza was courteous, professional and did her job gracefully. At closing I was forwarded to what I am guessing the sales manager who did try to amp up a warranty purchase and did include it in the final contract. I made it known that I was not interested and they removed it. I guess that is their job to try to push heavily added services. Overall it was a great experience.

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Recommend Dealer
Yes
Employees Worked With
Maritza
March 28, 2018

"Very positive experience."

- Scott E.

I was trying to sell my car outright and was contacted by Tanner Johnson who made me an offer. The deal was very stress free and when transportation back to my home was delayed another gentleman, Avery offered to drive me. Overall great experience.

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Yes
Employees Worked With
Tanner Johnson, Avery (sorry I'm blanking on the last name)
February 09, 2018

"My experience with Steven Kia"

- Psalms 91

GEOFF FLOYD AND AHMAD SALEHI WERE AMAZING VERY VERY PROFESSIONAL IN MAKING ME FEEL COMFORTABLE WITH BUYING A CAR AT STEVEN KIA, I WILL RECOMMEND MY FRIENDS AND FAMILY TO HAVE THE SAME EXPERIENCE WITH THEM.

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Recommend Dealer
Yes
Employees Worked With
GEOFF FLOYD, AHMAD SALEHI
January 27, 2018

"Purchased used Chevy impala "

- heather317

Everyone at the dealership was very helpful and professional. They were accommodating and gave us options for payments instead of sticking us with a high interest rate.

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Recommend Dealer
Yes
Employees Worked With
Ahmad, Ricardo, maltiza
January 15, 2018

"Everyone was helpful and polite"

- Morganscar123

Everyone was helpful and polite. Great service . I was relaxed for the most part exept buying my daughter a car but all the employees even helped me with explaining to her the importance of responsibility

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Recommend Dealer
Yes
Employees Worked With
Sai Vang
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