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Steven Kia

4.5

166 Lifetime Reviews

3340 South Main Street, Harrisonburg, Virginia 22801 Directions
Call (540) 437-9908

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166 Reviews of Steven Kia

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November 12, 2019

"So we arrived at Steven Kia with a plan to test drive..."

- sarah

So we arrived at Steven Kia with a plan to test drive four vehicles that evening, and return in the morning if we found one we liked. Let me preface the rest of this review by admitting that if I had followed my original plan most of my dissatisfaction could have been avoided. We test drove two and we fell in love with a used Sienna. We were working with Ricardo and he encouraged us to get the paperwork “out of the way” Friday and even though I still had questions about the van like, “Does the DVD player work?” We agreed to fill out paperwork with the plan to get our questions answered in the morning before paying. We come back Saturday, they pull the van in and we start with trying to get the DVD player working - it does not work. Ricardo NOW has a clear answer that the DVD player was put in aftermarket and that is “why we took it out of the vehicle description.” We work on getting our phone hooked up to the BlueTooth. Sai was great and helped walk us through the confusing system. After we established that the BlueTooth worked we wanted to drive it to check if the cruise control worked. The van would not start. They tried jumping it, the van would not start. They called a mechanic to come over. During this time Ben kept me sane assuring me that batteries die all the time, they were easy to replace and Kia would do everything they could to make sure we left happy. I went to talk with the manager Matt about how I was feeling trapped in this contract now with a non-working van. Instead of any type of reassurance he said, “I don’t know why you are getting mad at me for something that was your fault. Everyone knows using electronics while on auxiliary power will run out the battery.” In 20 minutes? Really??? Turns out it was a bad battery after all. They replaced it. The cruise control worked fine. We had been there for three hours and it looked like except for having a non-working DVD player stuck to our ceiling there were no major issues. When we went to pay I asked for the other keys. The night before I had asked if there was a second key and fob and Richardo said, “Oh, I’m sure.” There was no other key, no other fob. I went and talked with Matt about my frustrations and eventually he did agree to pay for a second key and fob. So, overall they did make it alright in the end. But Steven Kia is what you would expect from a used car dealership. They are not going to volunteer any negative information about the vehicle until you’ve signed on the dotted line. You have to be on your toes, know the vehicle’s real worth and stand your ground about not signing anything until you are totally satisfied and have all your questions answered. I would recommend working with Sai or Ben if you have the choice. Or better yet, VA auto sales, they are great

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Recommend Dealer
No
Employees Worked With
Ricardo, Matt
November 04, 2019

"It was the worst experience I’ve ever endured at Steven..."

- Truedd

It was the worst experience I’ve ever endured at Steven Kia dealership.. Buying a vehicle of any kind should be a Happy experience needless to say mine was a nightmare. Driving away from the dealership you’d think a person should be gleaming filled with joy and happiness. I drive away Crying about how I was Misled,, Deceived,,,In 2015 I had an accident Broke my Femur High hip fracture,,after 3 long years and lost everything I had except clothes on my back.. I was ready to drive again..I purchased a Toyota Yaris from Steven Toyota in 2010 and not a problem So I decided to stop by there dealership again but they couldn’t help me.. Then Steven Kia did a follow up call.. I really didn’t know that dealership existed,, but happy to hear that they would be able to put me in something and get me approved for a loan.. I went to the dealership all happy and eager to pic something out from the car lot I wanted a SUV That’s what I told Sia I wanted ..We’ll that didn’t happen..It was like CNN “FAKE NEWS from the very get go.. They played me like a yoyo..Sia Well he did try and I give him yes boy status for his effort. He needs to brush up on his communication skills with the customer and get his facts straight before assuming what I needed and definitely not what I wanted did he listen to me.. I was straight up in what “I “ wanted A SUV He didn’t listen to me kept tuning me out with selective hearing what he was going to go back and relay to Thomas.. Which every time it was always misconstrued and no where near the truth..After a very long evening and going back and forth.he said she said crap about getting me approved.. I waited and waited and waited back and forth like the other customers were more important than me..Then it was closing time.. They said sorry we don’t know anything come back in the morning.. Thomas called me that afternoon and said we got you approved.. Yay finally.. I asked how much,, he replies oh 17,000 18,000 19,000 thousand.. I said great.. Thinking when i arrived at dealership I could pick out anything in that price range...NOT!! Then cash money down..How much “I” stated a 1,000 no more Sia said can you do 2 and walked away Assuming I agreed to 2 which I did not agree but went forward putting 2grand on the loan application.. Then next morning I arrive and Thomas said didn’t Sia tell you what we are putting you in ..I said no What? Kia Rio But here’s the deal the car isn’t here yet.. First of all I never agreed to a car.. cracker box small go cart car.. been there and done that with the Yaris which they longer make.. After hear that news and putting a lot of my time and then being missed lead!! I WAS PISSED AND ANGRY BY THEM DECEIVING me..I went out side get fresh air and ready to just leave after hours of another day 2 waiting around again and closing time .. They pulled one out of there a:”” and pulled up 2015 Serento.. It was dark outside by then and after being upset and crying I got little excited about the Kia Serento.. I took it for test drive.. It was nice and very clean. Pull back into the dealership look down at the mileage and it has almost 92,000 close to a hundred thousand.. With another disappointing let down I thought here we go again.. I told Sia I don’t want this vehicle that’s high mileage for 2015.. He stated oh don’t worry about it that’s what you got a warranty for,, it’s good for at least another 100,000 thousand .. When he said warranty I’m thinking it came with one through them.. NOT There again no one told me any different and they took advantage of me again ,, They we’re ready to get the loan done and over cause it was late and Sia Came with his Fluttery little Skip and handed me the contract to sign..After signing papers and I realized a 13,500 dollars turned in a 16,800 hundreds almost 17,000 Because the financed a 2,000 extended WARRANTY ON MY LOAN on a vehicle that barely apprised for 10,000 NDA book value.. 10,000 now turns into 17,000 that I’m going to be paying for 5very long years.. I didn’t agree to the bogus extended warranty nor did I tell them to finance in as a part of my loan..I called the bank where they fraudulently pushed the loan through with no cash down.. I told the bank cash down loan was not funded and what took place and they told me to take the vehicle back to dealership and ask for a cancellation form.. So I did.. I requested a cancellation form but Michael said very angered and sarcastically No I’m not giving you a form and is this your signature.. Well Duh then he told me get off property or he’s going to get no trespassing on me.. I wasn’t doing anything but simply doing what the bank wanted me to do.. Now I’m being sued !! Never again.. I’d go to Armstrong first..lol

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Recommend Dealer
No
Employees Worked With
Sia,Thomas
August 13, 2019

"Came home with a SUV..i was only looking"

- Usedcarlady

Went into the dealership just to look around. We were greeted by the salesman, Sai Yang. He had a terrific personality and made me feel very comfortable. I havent bought a vehicle in 20 years. Sai was patient with me and not pushy. He really listened to what i was looking for. Financing went smooth, great experience. I recommend Steven Kia to anyone looking for another vehicle without a bunch of run around. Visit and ask for Sai, you wont regret it.

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Recommend Dealer
Yes
Employees Worked With
Sai Yang
June 21, 2019

"Great car"

- WTRiker

We bought our Kia Soul for a second car. Planning to use on a road trip soon. Great ride! The staff at Steven’s are knowledgeable and friendly. They also look out for their customers!

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Recommend Dealer
Yes
Employees Worked With
Sai
March 31, 2019

"Best car buying experience!! *EVER*"

- dunkyd

Max, sales rep, & Thomas, sales manager, made this my best car buying experience in 20 years of buying cars. I love my new Forte!! Keep up the good work!

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Recommend Dealer
Yes
Employees Worked With
Max, Thomas
February 17, 2019

"Not pushy"

- Colleen

Very nice people. Salesman was not pushy at all. Went to get my daughter a car on her own without me as a cosigner. Was difficult and not much to choose from to get her credit but they worked it out. She has very high int. to start but hopefully she can refinance a year down the road. The only complaint was that I was lead to believe that they can do this with no down and not a problem getting her financed. Not the case. I had to give a down to get her into the car. I feel I was a little misled.

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Recommend Dealer
Yes
Employees Worked With
Sai Vang
February 13, 2019

"Great Service"

- GaryM

I was a little skeptical about driving to Harrisonburg to shop for cars. Thomas was really helpful and made sure that it was an easy transparent buying process. It was well worth the drive and I highly recommend them to anyonen in need of a relaible car, excellent service and a reasonable prices.

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Recommend Dealer
Yes
Employees Worked With
Thomas H.
February 12, 2019

"Great customer service! "

- Chrisxiv417

Mary was a great help. She made me feel welcome. Everyone was very nice and treated me with respect. I will definitely be returning again.

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Recommend Dealer
Yes
Employees Worked With
Mary
September 12, 2018

"Loyal Customer No More"

- rkbgoodloe

I have been a long-time customer of Steven Kia, but will never darken their doorstep again. I have purchased FOUR BRAND NEW VEHICLES and 3 used cars from this dealership. For the first two new car purchases and one used Kia purchase, my husband was still living and was with me when me when the deals were made. Do I think we got the best deal we could have on those cars? No, because when my husband saw something he liked, that was it. We were getting that vehicle no matter the price, and the salesman knew that and was looking for the biggest commission he could get. My husband passed away in 2014, and since then I have purchased 2 other new Kia's and 2 used cars. Each experience has progressively gotten worse, but this last one takes the cake. My son, who is on SSI, was trying to help me out by trading in a motorcycle that he has been paying on but can't ride, by getting a used car that just happened to be at this dealership. The car he wanted was advertised for $1,999 or $32 a month. His motorcycle payment was $129 per month. He was told he could get a loan for this car on his own. When it came time to crunch the numbers, he needed a co-signer, which I grudgingly agreed (this was supposed to be his deal, his car) to do so. Then we were told that banks won't make car loans for $2,000 (because they won't make any money) but that they found one that would for a $400 fee and that the loan would be $3,000. I found it ridiculous that we had to pay $400 to borrow $2,000 but since this was my son's deal, I said fine. My son was also told that he would be getting $3,500 for his motorcycle (2015 Kawasaki EX650E with only 400 miles). The loan payoff was only a little over $2,400. When the salesman brought the car sale papers for me to sign, the total price of the car INCLUDING THE TRADE-IN VALUE FOR THE BIKE WAS $3,000!!! The $400 fee was changed to over $800, and the trade-in value for the bike was only a little over $500! Add in the outrageous fee that dealerships charge for going to the DMV with the other DMV fees, and you get $3,000. I pointed out these discrepancies to the salesman, and he assured me that things would be adjusted. That was weeks ago, and I still have not gotten any resolution. I have messaged the salesman multiple times and am not even getting responses now. We don't even have any of the paperwork from the car sale!! And I found out the other day that I am not even a co-signer on the loan - I am the only person on the loan! Several inquiries were made to various banks which I did not agree to as it affects my credit score!!! When you feel like you need to take a shower after making a car purchase at a dealership you have been doing business with for well over 10 years, it is time to find a new dealership!!

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Recommend Dealer
No
Employees Worked With
Max
Sep 21, 2018 -

rkbgoodloe responded

After posting this review, I was contacted by the general manager at Steven Kia, He said he was unaware of my ongoing issues with this car purchase. He was able to relieve some of my fears regarding my credit score, and found out that my son IS listed on the loan second. He also refunded me some money for the loan fee but was unable to adjust the purchase price for the bike. This does make me feel better about the experience, but it still bothers me that it took a public review to get some satisfaction. I don't know how to change the star rating, but I would move it to a 3.

August 14, 2018

"Purchase of my vehicle "

- Andy17

Everyone was friendly and courteous during the whole process of them purchasing my vehicle. I think they gave me a fair price for my vehicle.

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Recommend Dealer
Yes
Employees Worked With
Susan and Tanner
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