Steven Kia

The salesman (Mr Raymond) was kind of off-putting. We went in and up front explained we didnt have the best credit. He acted like helping us was a waste of his time. Initially he tried to put us in a v went in and up front explained we didnt have the best credit. He acted like helping us was a waste of his time. Initially he tried to put us in a vehicle that I'm not sure a first time buyer/teenager would be willing to drive, much less a 38yr old woman with 2 kids. After we explained that we were not going to spend that kind of money on a car that didnt even have power locks, he did finally manage to put us in a car we liked. The process took HOURS. We were at this dealership for 5 hours before we were able to go home with a car. Throughout the process he really did not seem to care much about US at all.. it was almost like he was doing us this big favor by selling us a car. Several times throughout the day we discussed going somewhere else. I have since attempted to contact Mr Raymond to find out about a couple of things he had told us we could have done but he has yet to return an email or phone call. Now, that being said... when it came to dealing with the finance department, Jake Sodikoff was a joy. He was super friendly and really seemed happy to have us there. He stayed in touch with me as we finalized the whole deal. When we had to go back to the dealership to finish up some paperwork, he was still, super friendly. I have no issues dealing with him and would happily work with him again. Too bad he couldnt have been the salesman also. More

Fine with Matts sales service. He followed up with me on a consistent basis without bugging me. Worked with me this 2nd time to buy another new car. a consistent basis without bugging me. Worked with me this 2nd time to buy another new car. More

I probably in reality did not have the best experience. Reason being, I towed my car to your service slop, told computer was reset, car starts without issues and charge me for what your service tech deemed Reason being, I towed my car to your service slop, told computer was reset, car starts without issues and charge me for what your service tech deemed as non issue because he failed to recreate the issue before he reset the cpu based on previous codes that were causing the check engine light to come on after starting vehicle. I don't know if I've heard that before, but can say I have now. Not a good way to keep me coming back to service my vehicle only when warranty related. Can also say my last time to buy a car from your car lots. More

So i called because the dealership never called me to tell me my part was in for my car which is under warranty. They said it was in. Made my appt. Drove an hour and a half. Got there, they did not walk tell me my part was in for my car which is under warranty. They said it was in. Made my appt. Drove an hour and a half. Got there, they did not walk around my car like they previously had done. Had 2 things that needed to be done . Update spare car key & replace driver seat cover with a new one. Car is under a year old & it(seat)was already freying around the mesh part mesh mostly leather. Anyhow, so they say the part is in , may take a couple of hours. After an hour or so, service man comes back tells me he has bad news. The part is in but for the passenger side. Not gonna work for the drivers side at all. Told me he ordered for driver but they sent passenger. So part was to be reordered. Anyhow, this is the 2nd time I will bringing my car back for a 2nd attempt to have it repaired. PS. In Dec. & Feb. car was brought back for a similar incident with another type repair with the warning light. Warning light was fixed twice. I also noticed when I had my oil changed that they did not reset the oil guage in the car. Makes me wonder if they know what they are doing. More