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Steven Toyota
Harrisonburg, VA
2,069 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,069 reviews
June 24, 2025
This dealership has always been well-organized, responsible, reliable, and pleasant to work with. I have recommended it to friends and family in the past. However, I was disappointed in my recent v responsible, reliable, and pleasant to work with. I have recommended it to friends and family in the past. However, I was disappointed in my recent visit for a routine state inspection, oil change, and check of a small problem with the AC . Although I wasn’t told an approximate time to expect to wait, based on past experience I was not prepared for the 2 .5 hour wait, most of which I spent in the customer waiting area following a brief shuttle trip into Harrisonburg. Had I known how long the wait would be and how unbearably hot the waiting room would be, I would have stayed away until called. Suggestions: updates on progress, check on temperature of waiting area and customer welfare in days of extreme heat, offer a cool drink or a fan when customers must wait for an extended time. I hope this was just an isolated experience. More
by AK
Employees Worked With
Will Parlett
June 15, 2025
Brought car in for recall fix all went well and they did a check on other things that I should follow up on which is fine and I will take care or those yay a later date . a check on other things that I should follow up on which is fine and I will take care or those yay a later date . More
by Jeanne
Employees Worked With
Jose’
June 14, 2025
I saw a blue Toyota Tacoma on Stevens Toyota dealership lot. I stopped to look and met Marcus the sales rep. He told me all about the truck and after a test drive I told him I would take it. The entire sal lot. I stopped to look and met Marcus the sales rep. He told me all about the truck and after a test drive I told him I would take it. The entire sale was made easy by the whole staff we dealt with and made the buying experience top notch. I highly recommend this dealership. More
by Buckslammer
Employees Worked With
Marcus
