Steven Toyota

Pleasant buying experience Aaron pence and som syharath were knowledgeable and efficient.i found that Steven wasn't willing too lower its price by much but we were willing to ta Aaron pence and som syharath were knowledgeable and efficient.i found that Steven wasn't willing too lower its price by much but we were willing to take the deal and feel ok. Hopefully the used rav 4 lasts a while. More

DO NOT PURCHASE FROM HERE Initially I spoke with Hillary Fox about this vehicle and she was very accommadating on providing us information on the vehicle we were looking at so Initially I spoke with Hillary Fox about this vehicle and she was very accommadating on providing us information on the vehicle we were looking at so Hillary was wonderful!! After driving three hours to look at this vehicle on a Sunday we started the tedious processing of trying to come to a deal on this vehicle. The salesman, John Irvine, started out very friendly as did the man that talked to us initially, Carey Knicely (man in the glass house). Isn't that always the way though!! While we were sitting there I asked about the men in the "glass house" - if anyone has been there you know immediately what I'm talking about - our salesman stated "they want to make sure you're smiling when you leave here" During test driving I mentioned to the salesman that the brakes felt like they were grinding and he said oh no these brakes are fine - of course I am a woman so what could I possibly know about brakes?? After dealing for a couple of hours we were only a little off on pricing and I asked to speak to the untouchable man in the glass house so our salesman went to get him and he refused to come talk to us.....we're still wondering why we didn't leave at this point!! Then the salesman become very rude and condescending about our trade-in. We finally took the deal and settled on pricing so I have NO complaint about the deal because we accepted it and the finance agent, Som Syharath was the best person that we worked with, he was wonderful!! After sitting there for 3 hours they had not detailed the car - why would you put a vehicle up on the website for sale if it was not ready to be sold??? So we had to sit there another hour and a half for the car to be detailed - remember we have another 3 hours to drive home and we had to keep prodding the salesman to get the vehicle done. Once we got home the brakes still did not feel right so I took it to our local mechanic who said they were rated a 2 on a scale of 10 so began the process or trying to reach someone at the dealership again to talk to them about the brakes - this was a nightmare for over a week and I ended up finally a complaint directly with Toyota on the brakes and most importantly the customer service we were not getting!! Finally someone called (after we filed the complaint) to give us the run around for a couple of days and finally we took it to a local Toyota and they stated the brakes were 5/10 which is what the dealership said. Ok they are passing but basically we are at 50% brakes on the rear. I guess their philosophy is half brakes are better than none. After two weeks we still have 50% rear brakes and they are done - no resolution and nothing about the quality of quality of customer service that we received. So if you want to buy a vehicle and never have to deal with the dealership and pray nothing ever goes wrong then by all means by from Steven Toyota. I CANNOT believe that the good name of Toyota is affiliated with this dealership and the quality or lack there of customer service and the attitudes of most of the people working there. So needless to say I did not leave there with a smile on my face!! More

Jonathan Irvine rocks! We had such a wonderful experience with John. He was patient and informative. We were able to be furrier fitted with a car of our liking and Budger. I We had such a wonderful experience with John. He was patient and informative. We were able to be furrier fitted with a car of our liking and Budger. It was such a great experience that we told our neighbors who drive up the next week and bought a car from John. Excellent salesman and person. More

Refuse to acknowledge neglect I followed their service plan and took my vehicle to Steven Toyota every 5,000 miles and the result was needing new tires due to poor alignment, that I followed their service plan and took my vehicle to Steven Toyota every 5,000 miles and the result was needing new tires due to poor alignment, that was supposedly done each visit. Management didn't listen to their own service techs and chose to ignore the fact that they neglected my vehicle during each 5,000 mile visit. I should have listened to their past customers and took my vehicle to another shop to service my vehicle. Don't let the good reviews cloud your judgement of this shop. There are plenty of reviews similar to mine, and talk to locals who have been screwed over by Steven Toyota for years. More

Greg Courville is top notch Greg made the purchase easy and was very professional. He is not pushy, just helpful! I highly recommend Greg if you want a different car buying exper Greg made the purchase easy and was very professional. He is not pushy, just helpful! I highly recommend Greg if you want a different car buying experience. Kourtney Dudley More

Excellent Isaac is great...will definitely deal with him again...Love my Tacoma!! Thanks Isaac. He was patient as I decided and changed my mind many times Isaac is great...will definitely deal with him again...Love my Tacoma!! Thanks Isaac. He was patient as I decided and changed my mind many times More

Excellent experience After a lot of time online with all of the local- (and some DC area)- Toyota dealerships, I came into this closest locale to simply test-drive the RAV After a lot of time online with all of the local- (and some DC area)- Toyota dealerships, I came into this closest locale to simply test-drive the RAV4's. I wasn't intending to buy today unless the price at least matched the lowest one I found online after some back and forth with another salesperson. As it turns out, Steven's price for that model was lower. I bought one today. Jonathan Irvine was PATIENT, knowledgeable, and a pleasure to work with on every level. My last purchase of a new vehicle was way back in 1992- (a Toyota pickup)- and I was not looking forward to the ordeal. However, Jonathan made the process smooth and painless. I would definitely recommend Steven Toyota to anyone looking to purchase their next vehicle. More

Great Satisfaction I came to the dealer just to look at some cars and see what they have,little I knew that day that I was going to walk out with a car. Me and my wife f I came to the dealer just to look at some cars and see what they have,little I knew that day that I was going to walk out with a car. Me and my wife felt so comfortable with the attention,care and professionalism of Isaac Aguilar towards us that we couldn't said no to this GREAT OPPORTUNITY. Trust worthy,nothing to hide and honesty above all, thanks Isaac for everything God Bless You Always. More

Great salesman Xavier helped me from the start, which was about two weeks before I purchased my Scion IM. There was never any pressure, and he made every effort to h Xavier helped me from the start, which was about two weeks before I purchased my Scion IM. There was never any pressure, and he made every effort to help make sure I was getting a car I would enjoy and which would also be practical. He was both knowledgeable about the vehicles and enthusiastic about the brands. For my first time buying a new car, it was a welcome and pleasant experience. I would definitely buy a car from him again, and would recommend anyone looking to seek him out. More

Great customer service I had excellent customer service here. In and out in good time and had very fair pricing. I would recommend this dealership to anyone. Will was an ex I had excellent customer service here. In and out in good time and had very fair pricing. I would recommend this dealership to anyone. Will was an excellent sales person who was very friendly. More