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Steven Toyota
Harrisonburg, VA
2,052 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,052 reviews
April 13, 2015
Great service dept. Service dept. great. Clean shop (and waiting area) and welcoming staff. Sales dept. easy to work with-answers questions-work to help you find what y Service dept. great. Clean shop (and waiting area) and welcoming staff. Sales dept. easy to work with-answers questions-work to help you find what you need/want. More
by joyce
Employees Worked With
Logan Bricker, Mike McMillan, Brandon Cobb
April 06, 2015
Appalled and shocked at the terrible customer service This is by far the worst dealership to deal with. My brand new Prius has had satellite signal issues from day one( research , lots of Toyota clients h This is by far the worst dealership to deal with. My brand new Prius has had satellite signal issues from day one( research , lots of Toyota clients have this issue) went to Steven Toyota . First time was told radio signal was fine, at the next inspection was more assertive claiming an issue and wanting it fixed. They confirmed an issue and that was in beg of December. It's into April and they have been back and forth. First they did one of the two steps. They said if replacing the antenna didn't work they would do an after,asked one. Well replaced the Toyota satellite and still issue, after months of calling and no returned calls and everybody I called was on a diff page I called Ryan the sales top service person to let him know I was getting nowhere with Matt the service upper level staff. Matt was always in a meeting and would call back, he never did or he was on vacation. Finally got ahold of Ryan, was told over and over the second satellite antenna had been replaced. He argued with me and basically called me a liar and said it had and I was the only one saying everybody was on a diff page and belittled. Next day after dropping the car off at Ryan's request in front of the service guy Mike he tries to confirm the second satellite was installed, mike said it wasn't. No apology at all. Almost two weeks later and nothing resolved Ryan made plans and we went over instructions on where he could deliver my car back to me. This was Friday, I left a review on yelp of my experience. Waited till noon Monday and called about my car. Ryan informed me because of my review he would not deliver my car. Called Toyota, Ryan then told them we had no arrangement that it was too far of a drive and new this. I guess Steven Toyota does not believe in freedom of speech. My review was no slander just review of how things went, Ryan used my freedom of speech against me. More
by LilLatina85
Employees Worked With
Ryan sodokoff, Mike Wiatrowski, Matthew Francisco
April 04, 2015
purchase Purchased a used vehicle. Salesman was straight forward about the vehicles I looked at and didn't bs me with vehicles he knew I wasn't interested in. Purchased a used vehicle. Salesman was straight forward about the vehicles I looked at and didn't bs me with vehicles he knew I wasn't interested in. Price negotiation was as painless as it gets. More
by corey.r.
Employees Worked With
Carey Knicely
April 01, 2015
Great shopping experience, good deal on a used Toyota Yaris Our experience at Steven Toyota was great, best I've ever had at a car dealership. Patrick Malloy was a great sales rep, friendly, knowledgeable, low Our experience at Steven Toyota was great, best I've ever had at a car dealership. Patrick Malloy was a great sales rep, friendly, knowledgeable, low pressure and very interested in finding the right vehicle for us. We enjoyed working with him and got a fair price on a great low, mileage used Toyota Yaris that will last us for years. The dealer is an hour and a half from our home, but we will come back next time we need a vehicle. More
by Virginia
April 01, 2015
Great job Taylor Taylor Jones was very professional, greeting us at the door, listened to our wants/needs, showed us perks of the car and demonstrated his results in w Taylor Jones was very professional, greeting us at the door, listened to our wants/needs, showed us perks of the car and demonstrated his results in working with management . Walked us to our new car, which we love! Thanks Taylor More
by Gdrker
Employees Worked With
Taylor Jones
March 29, 2015
Very pleased What a wonderful place to buy a car! If you are looking for a low pressure environment this is the place you need to come for your next car. I reall What a wonderful place to buy a car! If you are looking for a low pressure environment this is the place you need to come for your next car. I really enjoyed my experience buying a car with Steven Toyota. Thanks to Taylor I have a new car More
by Karen
Employees Worked With
Taylor Jones
March 28, 2015
Used car purchase Just bought a used car from Steven Toyota. Our salesman was Greg Woodson. He was very helpful and patient with us. The last time I dealt with this dea Just bought a used car from Steven Toyota. Our salesman was Greg Woodson. He was very helpful and patient with us. The last time I dealt with this dealer, several years ago, they were very high pressure and it was not a pleasant experience. This time was totally different and much much better. Greg did a great job, was very helpful and no pressure at all. The rest of the staff worked with us to get us what we wanted at a price we could live with. It was a good experience and I would recommend this dealer to others. More
by walt
March 27, 2015
Great Dealership The salesman I worked directly with was very accommodating and helpful. We were impressed with his level of knowledge and professionalism. Along with The salesman I worked directly with was very accommodating and helpful. We were impressed with his level of knowledge and professionalism. Along with being very impressed by the dealership as a whole. Unfortunately we did not purchase a vehicle at this time, we are returning in the very near future and have assured Dj we will be in touch. More
by MaryLewis486
Employees Worked With
DJ Gutch
March 27, 2015
Mike Made Everything So Easy! I have been purchasing vehicles for a very long time and never have I had a car buying experience be so easy and laid back. Mike McMillan did a great I have been purchasing vehicles for a very long time and never have I had a car buying experience be so easy and laid back. Mike McMillan did a great job! More
by WilliamAllman
Employees Worked With
Mike McMillan
March 26, 2015
excellent Johnathan was excellent to work with, Steven Toyota has a great team of guys working for there customers. I will forever be a lifetime customer! Johnathan was excellent to work with, Steven Toyota has a great team of guys working for there customers. I will forever be a lifetime customer! More
by missdexter
Employees Worked With
Jonathan Irvine
