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Steven Toyota
Harrisonburg, VA
2,066 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,066 reviews
April 24, 2015
Helpful and polite Mike M. was the best! He patiently spent time with me helping me find just the right vehicle. I will go back the next time I'm looking for another v Mike M. was the best! He patiently spent time with me helping me find just the right vehicle. I will go back the next time I'm looking for another vehicle. More
by raktlf
Employees Worked With
Mike McMillan
April 20, 2015
Buz Was Great I never knew buying a vehicle could be so easy going and stress free. Buz was really warmhearted and insightful. With tons of laughter to go along wit I never knew buying a vehicle could be so easy going and stress free. Buz was really warmhearted and insightful. With tons of laughter to go along with it. I will be recommending this dealer to family and friends in the NEAR FUTURE!!! THANKS STEVEN TOYOTA!!! More
by rollinrussty
Employees Worked With
Buz Arbogast
April 19, 2015
Dream come true Thank you Jonathan Irvine for convincing us to not pass up such a wonderful deal! Thanks to the finance department for making the buying process so ea Thank you Jonathan Irvine for convincing us to not pass up such a wonderful deal! Thanks to the finance department for making the buying process so easy. The only thing that would have made this experience any better would have been if you guys had barbeque instead of pizza... too bad we will miss it!!! I got the car of my dreams and I would definitely recommend your team to others! More
by jvessels
Employees Worked With
Jonathan Irvine, Logan Bricker
April 17, 2015
Fantastic Customer Service Greg Woodson was excellent! He was exceptional and extremely helpful in the purchase of my brand new car! He was kind and very informative and knowleg Greg Woodson was excellent! He was exceptional and extremely helpful in the purchase of my brand new car! He was kind and very informative and knowlegable! More
by Michelle
April 13, 2015
Great service dept. Service dept. great. Clean shop (and waiting area) and welcoming staff. Sales dept. easy to work with-answers questions-work to help you find what y Service dept. great. Clean shop (and waiting area) and welcoming staff. Sales dept. easy to work with-answers questions-work to help you find what you need/want. More
by joyce
Employees Worked With
Logan Bricker, Mike McMillan, Brandon Cobb
April 06, 2015
Appalled and shocked at the terrible customer service This is by far the worst dealership to deal with. My brand new Prius has had satellite signal issues from day one( research , lots of Toyota clients h This is by far the worst dealership to deal with. My brand new Prius has had satellite signal issues from day one( research , lots of Toyota clients have this issue) went to Steven Toyota . First time was told radio signal was fine, at the next inspection was more assertive claiming an issue and wanting it fixed. They confirmed an issue and that was in beg of December. It's into April and they have been back and forth. First they did one of the two steps. They said if replacing the antenna didn't work they would do an after,asked one. Well replaced the Toyota satellite and still issue, after months of calling and no returned calls and everybody I called was on a diff page I called Ryan the sales top service person to let him know I was getting nowhere with Matt the service upper level staff. Matt was always in a meeting and would call back, he never did or he was on vacation. Finally got ahold of Ryan, was told over and over the second satellite antenna had been replaced. He argued with me and basically called me a liar and said it had and I was the only one saying everybody was on a diff page and belittled. Next day after dropping the car off at Ryan's request in front of the service guy Mike he tries to confirm the second satellite was installed, mike said it wasn't. No apology at all. Almost two weeks later and nothing resolved Ryan made plans and we went over instructions on where he could deliver my car back to me. This was Friday, I left a review on yelp of my experience. Waited till noon Monday and called about my car. Ryan informed me because of my review he would not deliver my car. Called Toyota, Ryan then told them we had no arrangement that it was too far of a drive and new this. I guess Steven Toyota does not believe in freedom of speech. My review was no slander just review of how things went, Ryan used my freedom of speech against me. More
by LilLatina85
Employees Worked With
Ryan sodokoff, Mike Wiatrowski, Matthew Francisco
April 05, 2015
purchase Purchased a used vehicle. Salesman was straight forward about the vehicles I looked at and didn't bs me with vehicles he knew I wasn't interested in. Purchased a used vehicle. Salesman was straight forward about the vehicles I looked at and didn't bs me with vehicles he knew I wasn't interested in. Price negotiation was as painless as it gets. More
by corey.r.
Employees Worked With
Carey Knicely
April 01, 2015
Great shopping experience, good deal on a used Toyota Yaris Our experience at Steven Toyota was great, best I've ever had at a car dealership. Patrick Malloy was a great sales rep, friendly, knowledgeable, low Our experience at Steven Toyota was great, best I've ever had at a car dealership. Patrick Malloy was a great sales rep, friendly, knowledgeable, low pressure and very interested in finding the right vehicle for us. We enjoyed working with him and got a fair price on a great low, mileage used Toyota Yaris that will last us for years. The dealer is an hour and a half from our home, but we will come back next time we need a vehicle. More
by Virginia
April 01, 2015
Great job Taylor Taylor Jones was very professional, greeting us at the door, listened to our wants/needs, showed us perks of the car and demonstrated his results in w Taylor Jones was very professional, greeting us at the door, listened to our wants/needs, showed us perks of the car and demonstrated his results in working with management . Walked us to our new car, which we love! Thanks Taylor More
by Gdrker
Employees Worked With
Taylor Jones
March 29, 2015
Very pleased What a wonderful place to buy a car! If you are looking for a low pressure environment this is the place you need to come for your next car. I reall What a wonderful place to buy a car! If you are looking for a low pressure environment this is the place you need to come for your next car. I really enjoyed my experience buying a car with Steven Toyota. Thanks to Taylor I have a new car More
by Karen
Employees Worked With
Taylor Jones
