
Steven Toyota
Harrisonburg, VA
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Great Service The moment I walked up, I was greeted with a smiling face. My sales representative answered all my questions. We talked about my different options and The moment I walked up, I was greeted with a smiling face. My sales representative answered all my questions. We talked about my different options and my sales rep was very knowledgable and offered good advice. When we started talking about the cost, they worked hard to meet me where my budget was. I really appreciated all the time and effort they gave to help me walk out of there happy and with a great car! More
Customer orientation I worked with Messrs. Irvine, Knicely and Bricker, and all were totally customer-oriented and great to work with. Highly professional yet personable. I worked with Messrs. Irvine, Knicely and Bricker, and all were totally customer-oriented and great to work with. Highly professional yet personable. Easy to recommend these gentlemen and this dealership. Service-orientation and training are obvious. More
Great Experience This was our first Toyota purchase and the experience was great. Jonathan Irving was incredibly nice, honest, and a pleasure to work with. Jonathan This was our first Toyota purchase and the experience was great. Jonathan Irving was incredibly nice, honest, and a pleasure to work with. Jonathan was one of the primary reasons we chose a Camry. Thank you for the great experience. Best Regards, Jonathan More
Lindsay wright DJ was friendly and made the car buying experience easy. I would recommend him to a friend. Thank you for all your help and being a nice guy. DJ was friendly and made the car buying experience easy. I would recommend him to a friend. Thank you for all your help and being a nice guy. More
Wonderful sales rep I highly recommend going back to see Ashton, she was so nice and told me what I needed and didn't beat around the bushes about it! My next purchase wi I highly recommend going back to see Ashton, she was so nice and told me what I needed and didn't beat around the bushes about it! My next purchase will be with and by her only! More
Professional and courteous Brandon was very professional answered all of our questions and gave us great customer service when our purchasing our used Pontiac G5 from Steven Toy Brandon was very professional answered all of our questions and gave us great customer service when our purchasing our used Pontiac G5 from Steven Toyota. More
Patrick Malloy: The Man, The Myth, The Legend. With my girlfriend and I having been looking through cars and trucks for a little while at Toyota, we decided that it was time to start gathering real With my girlfriend and I having been looking through cars and trucks for a little while at Toyota, we decided that it was time to start gathering real information and talk to someone. At that moment, Patrick promptly greeted us (seemingly out of nowhere) and from then on he went above and beyond for us. Patrick was able to take what would have been an extremely stressful experience and turn it into a completely controlled and positive experience. Besides having extensive knowledge about each and every vehicle we test drove or questioned, the greatest aspect of Patrick's service was the sheer fact that he wasn't as concerned about making a sale as much as he was concerned with educating us about each vehicle in order to ensure our comfort and happiness with whatever purchase might come along. Another factor of Patrick's outstanding service was that he kept repeating to us that he wanted to focus on creating a lasting relationship--one in which we would feel secure in contacting him for whatever reason (he even gave us his cell number!). We shared stories about our lives and what our interests were, which was refreshing considering the stigma of those "car dealers"--ergo his statement of wanting to create a lasting relationship did not simply come as words, but instead manifested into action. We really appreciate the attitude, concern, and personal relationship that we now have with Patrick. In the future, we can with certainty say that we will not only continue to deal with Steven Toyota (namely Patrick), but we will be sending any family and friends their way. It was a most pleasurable experience. Even with rockstars like Mr. Malloy, the rest of the staff that we were in contact with were all very pleasurable, informative, and concerned with our satisfaction--it truly felt like it was number one on their priority list! Thanks again, Patrick and Steven Toyota!!! More
Easiest Place to Buy a Car We had never leased before and were a little apprehensive. The salespeople explained everything to us and we felt good about our choice to lease inst We had never leased before and were a little apprehensive. The salespeople explained everything to us and we felt good about our choice to lease instead of buy. We contacted three dealers and were very pleased with the lease deal. We especially liked the fact that we received cash for our trade-in and it was not part of the lease deal. We were surprised that we walked off the lot with our new car that day and that we could even drive our trade-in home and bring it back later. There trade-in price was also very good. They surpassed the other dealers we contacted in every aspect of the sale. Steven Toyota has made a friend for life and we feel like we made 4 new friends when we bought our car. Now that doesn't happen often. More
Excellent Car Buying Experience! Buz was so great to work with! What a funny man! He made the entire experience so simple and enjoyable. I will definitely be back to see Buz in the Buz was so great to work with! What a funny man! He made the entire experience so simple and enjoyable. I will definitely be back to see Buz in the future! More
Excellent Customer Service Bill and Cary were excellent to work with and we got a great trade in on my car. My new Scion FR-S is unbelievable and super sporty looking. It's one Bill and Cary were excellent to work with and we got a great trade in on my car. My new Scion FR-S is unbelievable and super sporty looking. It's one of the best looking cars on the market today. If you want a new vehicle, Bill and Cary will work hard to make it happen. Thanks guys for helping me get the car of my dreams. This is the third Toyota we have bought in the past 18 months. We always ask for Bill and Cary. Logan in financing was very friendly as well and explained our additional options and helped us make the best decisions for additional services. We were never rushed to make a decision and the customer service from everyone was superb. Bea-Bee Rankin More