Steven Toyota

I went on autotrader.com looking for a used car for around $10k and under. I found a Ford Fusion at you location. I arrived there on June the 8th and Chris approached me right after I pulled up and w around $10k and under. I found a Ford Fusion at you location. I arrived there on June the 8th and Chris approached me right after I pulled up and was extremely friendly and started showing me what I was looking for. I saw the Fusion after he showed me a couple of other cars and I told him that I was interested in that specific one. He gave me a quick tour of the premises and then took me on a test drive. I was interested in buying the car for my niece and she was at her High School graduation at the time. He was very patient while I was trying to coordinate with my family about where they would be after the graduation. He let me take the car to their location to allow my niece to see it which in my opinion was the selling point. If I had not been able to do that, I probably wouldn't have bought the car due to time restraints and the fact that I live in the D.C. Metro area. The day after I bought the car, my niece told me that the check engine light came on and it was shaking at certain speeds. I took it for a drive and noticed a rough idle and it was shaking at lower RPMs (right before a shift). My niece was schedule to take it back Monday the 10th of June to fix the rear drivers side tail light which had moisture in it. I called the dealership early Monday afternoon to see what my option were and kind of got the run around and finally was forwarded to Chris' office number which went to voice mail. I called my niece and she gave me Chris' cell phone number off of his business card. I called his cell and was leaving a message when he called me back. I explained the situation to him and he was very understanding and said he would do whatever he could to help her out when she brought the car in. When my niece arrived at the service center, they discovered that there was a cracked spark plug. Hopefully it was just a faulty one. She was told that since it was raining, it would be a better idea to repair the brake light at a later time. They told her to wait a couple of days, and if the moisture was still there after a couple of day with no rain, to bring it back in. I am going to have her bring it in regardless because it that is the case, it will just get moisture in it next time it rains or when it washed. Bottom line, Chris was outstanding and very knowledgeable. He answered all of my questions and seem very willing to word with me. If I come back there, I will ask for him. More

As I reviewed some Prius' on the lot, Brandon came and greeted my and my wife. After checking colors and upholstery options, Brandon introduced us to Jonathan Irvine. I told Jonathan that I was rea and greeted my and my wife. After checking colors and upholstery options, Brandon introduced us to Jonathan Irvine. I told Jonathan that I was ready to buy a 2013 Prius Three, if the price was right. He answered all of my questions as we discussed the purchase. Jonathan and Brandon were very friendly and easy to talk to. I politely declined the service options being offered, and Jonathan did not push his sales pitch any further. My deal included a trade-in, so we chatted while it was being appraised. After the appraisal and dealer offer was presented for my review, the offer was more than my goal. I made a counter offer, and Jonathan took it to the sales manager. My counter-offer was accepted, and the deal was made. We completed the paperwork while the new Prius was prepared for delivery. Then Logan Bricker brought us into his office to review and sign the papers. Logan also offered the service options, but I declined. Logan did not push them any further. We signed the papers, and then took the car home. We were there about 2-3 hours from start to finish. It was an excellent experience. More

Ron displayed courtesy and professionalism and was very knowledgeable with the vehicle we bought. His friendly personality and sense of humor made the experience pleasant. We would gladly recommend him t knowledgeable with the vehicle we bought. His friendly personality and sense of humor made the experience pleasant. We would gladly recommend him to family and friends. Also, we feel that the trainee who was working with him (Kathy) will be a valuable asset to your organization. More

Absolutely Amazing! I walked in here for my first new car purchase. John was so helpful. I had no idea what the process was like. John walked me through everything. At the end of my test drive he act car purchase. John was so helpful. I had no idea what the process was like. John walked me through everything. At the end of my test drive he actually drove me through the service department to show me it and the car wash in the back too! Financing worked miracles and the whole time John was there with me. I love my car and the service just made the purchase so much better! More

Ron was friendly and easy to work with. He helped us find the right car. He also made trading in our previous car simple. I would definitely recommend him and Steven Toyota. find the right car. He also made trading in our previous car simple. I would definitely recommend him and Steven Toyota. More

Steven Toyota is a great dealership with great customer service and sales expertise. When arriving at Steven Toyota I was helped within a matter of minutes. After a few minutes of looking and test drive I service and sales expertise. When arriving at Steven Toyota I was helped within a matter of minutes. After a few minutes of looking and test drive I had found the car that i was interested in purchasing. When it came time to crunch the numbers they were straight to the point told me bottom line of the Tacoma and top line for my trade-in. Within an hour the deal was done. Great dealership and have already recommend Steven Toyota to quite a number of friends and family. More

I like StevenToyota dealership, for good attitude regarding customers. I received a good service for my Toyota Camry 2006. Recently, I traded my Camry for new RAV4 2013. I'd like to express my gr regarding customers. I received a good service for my Toyota Camry 2006. Recently, I traded my Camry for new RAV4 2013. I'd like to express my gratitude to Sales Manager Ronald L. Pleasant, for his help and good advice. I am thankful to Finance Manager Som William Syharath, he was kind to me. Thanks again for professionalism and right attitude. With best regards, Rizvan Alasgarov More

We were on our way to a family reunion, and our starter gave out. My husband spoke with Dana, who worked hard to insure that we had the car repaired and would be on our way by 1:00 PM. She made it happen gave out. My husband spoke with Dana, who worked hard to insure that we had the car repaired and would be on our way by 1:00 PM. She made it happen, arranged for my husband to get back and forth from the hotel, and even the driver was a friendly, personable young man. $500.00 seems a little pricey for a starter, but we gladly paid. The mechanics are excellent and I wouldn't hesitate to use them or to highly recommend them. They were all professional, courteous and friendly. More

I have bought 3 cars from this Dealership. I have never had the Great customer service that I received from Ron Pleasant. I always have good customer service but not GREAT! Ron explained all the features o had the Great customer service that I received from Ron Pleasant. I always have good customer service but not GREAT! Ron explained all the features of my car to me, set up my bluetooth and was great helping me get a good deal. If he would only mkae half my car payment, that would be great! :) Thanks Ron for everything! Rebecca Wood More

My overall sales experience with Steven Toyota was excellent. From being greeted at the showroom doors to handing over my payment, their customer service was above average. I went into the dealershi excellent. From being greeted at the showroom doors to handing over my payment, their customer service was above average. I went into the dealership knowing exactly what I wanted and they worked very hard to meet my specific needs quickly and at a reasonable price. They were also very helpful and knowledgeable when answering any questions I had pertaining to my new Tacoma or financing options. I appreciate all of their assistance and will be recommending friends to their dealership in the future. More