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Steven Toyota
Harrisonburg, VA
1,901 Reviews
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December 29, 2011
We were looking for a Certified Used car, had been to most dealerships in Harrisonburg. When we went to Steven Toyota, Tyler showed us their inventory. He was very friendly and knowledgeable,not at all p most dealerships in Harrisonburg. When we went to Steven Toyota, Tyler showed us their inventory. He was very friendly and knowledgeable,not at all pushy! He took his time and answered all of our many questions. Once we had narrowed our search down to two dealerships offering us the same deal, we ultimately bought from Steven Toyota because of the friendly, professional service we received from Tyler. More
by jamyers
Employees Worked With
Tyler Simmons
Helpful December 27, 2011
My wife and I were looking to buy a Prius and stopped by Steven Toyota to look at what they had on hand. I was interested in the new Prius V five. They had one expected in about three weeks. I indicated Steven Toyota to look at what they had on hand. I was interested in the new Prius V five. They had one expected in about three weeks. I indicated that I was considering going through a buying service. I had also had dialogue with Peter Torres with some follow up questions while visiting their website. The buying service put me in contact with Bill Page in Fairfax and I began negotiations with their internet salesman. They could get me pretty much whatever I wanted. I got an out the door price quote that included all costs to compare. I brought this price back to Steven and was able to negotiate a compareable deal. Since moving back to the Valley from Northern VA, I prefer to keep my business local. Once the V five arrived, my wife an I test drove and ultimately purchased. Josh even assisted us in setting up our cell phones in the car for the hands free capablities before we left the dealership. Josh was a quick learner on this new vehicle line and researched any questions he could not answer. The whole buying experience was stress free. The V-Spec provided defined all items on the vehicle so there was no surprizes. Of course there was an attempt to sell the usual add-ons but were declined on our part without judgement. Going in with an out the door price prenegotiated was great. Save time of haggling. More
by S&JSTRAWDERMAN
Employees Worked With
Josh Shrum and Peter Torres
December 08, 2011
On Friday October 7th 2011, I purchased a 2006 Toyota Tacoma for $xx,xxx.04. When I test drove the vehicle on Wednesday October 5th the vehicle was in the shop, presumably for cleaning and such. At tha Tacoma for $xx,xxx.04. When I test drove the vehicle on Wednesday October 5th the vehicle was in the shop, presumably for cleaning and such. At that time, there were no floor mats in the vehicle. On the day of the sale, after finishing all the paper work, I went out to the truck to drive it home and found that the truck still had not mats. I went back in and asked if they had been forgotten, at which time I was informed that it had no mats. For the sale price above, I would expect mats to be a standard, not an option. At the very minimum, I would have expected some transparency on the part of the sales staff to let me know that it needed mats prior to the sale, not after. The salesman asked if I wanted him to price out mats. At this point, I was angry and bitter and already had buyers remorse, and was considering voiding the check. There was an opportunity here, for the sales staff to make a customer for life; instead, for the price of some mats, they have lost a customer for life. Upon getting the vehicle home, I found that a rear tire had a huge gash in the sidewall, which was over looked when it was inspected at the service center. So I had two new tires put on. My wife is due for a new car in a few years and we have been looking at Toyotas, but I will never buy another thing from this dealership again. This transaction has only reinforced the perception that dealerships are out to take your money, at any cost. More
by pmcgrath12
Employees Worked With
Josh Shrum, Matt Francisco, and Cory Sodikoff
September 06, 2011
Service manager is abrasive and confrontational. Service department tries to sell additional service to you on every visit. This started when my vehicle had approximately 35,000 miles on it. They first sai department tries to sell additional service to you on every visit. This started when my vehicle had approximately 35,000 miles on it. They first said my brake fluid was discolored(suprisingly this was not mentioned on subsequent visits), followed by them saying my power steering fluid was dirty, then my differential fluid needed changing and on my last visit that my transmission fluid is discolored. My vehicle currently has 46,000 miles on it!! I got a new water pump on my last visit because they said I had a leak. After my last visit when they performed service I got a required maintenance light within 500 miles. They won't fix this nor will they address any issues that may arise from repairs they have made. They react in a vindictive way to complaints. More
by Ron1944
Employees Worked With
Paul Yotka
August 30, 2011
Tyler was great to work with. He was friendly and helpful through the whole process. Very nice young man. I am very happy with my truck and I will be returning for service. Thanks Tyler! through the whole process. Very nice young man. I am very happy with my truck and I will be returning for service. Thanks Tyler! More
by Mtil
Employees Worked With
Tyler Simmons
August 30, 2011
I just bought my car from Matt Milam. He did a awesome job! Really informative and not pushy. We had no plan to even buy a car that day, but he found a way to change that. By the time we got home we reali job! Really informative and not pushy. We had no plan to even buy a car that day, but he found a way to change that. By the time we got home we realized we actually did it and we are happy we did. Im sure we will be back soon to our free car wash! We highly recommend Matt and Steven! More
by Jontgo
Employees Worked With
Matt Milam, Matt Milam
July 30, 2011
I recently went to Toyota to purchase a car and was promptly greeted by Mr.Arbogast with a warm friendly smile. He was very honest and realistic with me in which car would best fit me and my traveling promptly greeted by Mr.Arbogast with a warm friendly smile. He was very honest and realistic with me in which car would best fit me and my traveling lifestyle. With his help, I was able to get the car I wanted at a price I could afford. Another detail that I really appreciated was when he took me on a test drive he pointed out all the features of the car and also the safety that the car also had to offer. This allowed me to feel more knowledgeable about my new purchase and also more safe driving it. I would HIGHLY recommend everyone to go to Steven Toyota and visit Cody for the best customer service and overall experience around! More
by cruzcn
Employees Worked With
Cody Arbogast
July 29, 2011
Mr. Arbogast was very helpful in all of my car buying needs. this was my first car buying experience but he made it enjoyable and understandable. i could not have asked for a better experience. I will needs. this was my first car buying experience but he made it enjoyable and understandable. i could not have asked for a better experience. I will certainly recommend Steven Toyota to others in the future More
by lloydchristmas1
Employees Worked With
cody arbogast
July 29, 2011
I brought my corolla in to get washed and did not know where to go. Cody Arbogast stopped me and asked if I needed any help. He informed me that there was an excellent drive through car wash and highly re where to go. Cody Arbogast stopped me and asked if I needed any help. He informed me that there was an excellent drive through car wash and highly recommended it. He then directed me over to the service shop and even walked me inside. He is the most polite salesperson I have ever met and a true asset to the dealership. I will definitely be back to see Cody if I ever need any help with my corolla! More
by Jarbo406
Employees Worked With
Cody Arbogast
June 30, 2011
I did not know what type of SUV I wanted, Tyler took his time to show us multiple vehicle, and made sure I understood what I wanted and what Steven Toyota could for me. I have been thrilled with my 4 Runne time to show us multiple vehicle, and made sure I understood what I wanted and what Steven Toyota could for me. I have been thrilled with my 4 Runner, since day 1, the service department is awesome as was my entire experience there. I would recommend Steven Toyota to anyone looking, and Tyler Simmons as the sales person, he has the desire to make you happy! Which was very important to me! More
by 4runner and happy
Employees Worked With
Tyler Simmons
