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Steven Toyota

Harrisonburg, VA

4.8
2,145 Reviews
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2970 South Main Street

Harrisonburg, VA

22801

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Showing 2,145 reviews

August 12, 2012

The service was fantasic, and they were willing to work with us with the down payment and monthly payment. The play room was great to keep our kids occupied. We will definitely be coming back to Steven Toy More

by AmandaMitchell003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 11, 2012

We were referred to Steven Toyota in Harrisonburg, VA, and to Jeremy Shearer as the sales consultant. We were greeted quickly and cordially, and Jeremy was paged immediately. We told him what we wanted, More

by Murphy & Linda Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Bricker
August 06, 2012

Very good experience! Ron was great salesman. I highly recommend him. He will really work with you find what you need. I will go back to him again. More

by alisecomtois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 06, 2012

This is our 3rd car we've purchased from this dealership. Very quick process of purchasing TWO new cars! Taylor was very helpful with the new electronics on the Prius V and showed us how much we'll save in More

by jscnikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Jones
August 06, 2012

Why does it take over 2 hours to have my oil changed & an air filter replaced? The service writer said it would take 1/2 hour. Obviously they were busy. Also, $45 for an air filter that probably cost More

by sdansker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Demey
Aug 06, 2012 -

Steven Toyota responded

Hi Mr. Dansker, Thank you for your feedback. My name is Lindsey Sodikoff and I am the Business Development Manager for Steven Toyota. I looked into your work order/Invoice. It looks like we replaced your Cabin Air filter, that is a little more expensive than a normal air filter. It does cost $25.95. We did have to charge you a labor fee of $22 because we have to remove the glove box to install the cabin air filter. I wanted to explain the charge. Our normal air filters are only $8. So you are right, air filters can be cheap. You also dealt with one of our new Service advisors and we are in the middle of training Jason. He may of misquoted on the time due to lack of knowledge and we apologize for this inconvenience. I know that we were very busy on Friday when you were here. Did you have an appointment? An appointment can make it easier for us to work all our customers in a timely manner. If you don't have an appointment we are making room for you and that can cause a delay also. We would like to continue to earn your business and service your Rav4. Please let me know what we can do for you! You can respond to this email or contact me at 540-434-1400 ext 1141. Have a great day, Lindsey

August 04, 2012

I had a 2006 Toyota Rav4 and was looking to upgrade and get a V6. Mike was extremely helpful with all of my questions and did not pressure me into a sale. He made me feel very comfortable with my purchase More

by mbh1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Bricker
July 28, 2012

Thanks, everyone at Steven Toyota, for making my experience as easy as possible, for the wonderful sale on tires (!) and for catching my need for rear brakes! Matt, thanks for the advice car talk a More

by jvdvat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Milam, Mike Wiatrowski
July 23, 2012

We drove in from West Virginia to purchase a used Jetta. The personnel were great, no hassles - Ron was a dream to work with. I would recommend this dealership and salesperson to everyone! More

by carolcarter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald L. Pleasant
July 22, 2012

Mike Arellano did a great job. He got the car I wanted and was able to work out a fantastic deal for me. This dealership knows what customer service really means!!!! More

by derekchaudhuri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 19, 2012

Today we have purchased a new Toyota Prius V-2 from Steven Toyota in Harrisonburg, Virginia. We are a retired couple who have purchased quite a few vehicles over a lifetime. Of all the experiences we More

by lynnjerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dazz Thornton, Matt Francisco, Logan Bricker, Michelle Duenas, Alice Reichard, Logan Bricker
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