Steven Toyota

Everyone was friendly and professional. Our salesman, Matthew Suffecool, worked very hard to get things done quickly when we were in a huge hurry to make an appointment. He got us the deal we wanted and Matthew Suffecool, worked very hard to get things done quickly when we were in a huge hurry to make an appointment. He got us the deal we wanted and when we went back to pick up the vehicle, it was a very relaxing experience. We would definitely give this dealership first shot when it's time to purchase a vehicle. They were very thorough with everything. More

We are giving this dealership and VLAD an excellent review for customer service and satisfaction. As soon as we got there, we were greeted with a smile and a helping hand thru our experience. We fille review for customer service and satisfaction. As soon as we got there, we were greeted with a smile and a helping hand thru our experience. We filled out the paperwork quickly and was soon presented with a NICE TRUCK that we were qualified to purchase. VLAD went above and beyond to keep us up on the steps that were being taken to help us purchase the truck we wanted. VLAD was a busy bee with other customers, but kept checking in with us while we waited on banks to call back. VLAD is a superior and outstanding sales person in our eyes. We will definitly refer friends and family to your dealership to deal with VLAD !!! Thank you from the bottom of our hearts for a wonderful buying experience. Sincerely, Tosha and Stephen Hession PS. We had been looking at another dealership, and we treated VERY poorly, they gave us the run around for 2 days and caused us to waste $100.00 in gas and many miles on our old truck going back and forth to them. THANKS AGAIN, AND WHEN WE NEED ANOTHER TRUCK....WE WILL BE BACK !!!!!!!!!! More

Because of some past negative experiences, I had intentionally not purchased a vehicle from a dealer in over 20 years. When we made the decision we would do some "dealer shopping," my wife and I vis intentionally not purchased a vehicle from a dealer in over 20 years. When we made the decision we would do some "dealer shopping," my wife and I visited virtually every major dealer in Harrisonburg/Rockingham County. Our approach was to find a dealer we felt we could trust, first, and then narrow our vehicle choices from there. Put simply, we bought from Steven Toyota because they were the best dealership. Vlad and Matt didn't push us - other dealers did. Neither staked a claim to us, insisting that we only talk to them, which is rampant at other dealerships - a big negative for us. Matt negotiated with us without the games I was concerned about. I bought the car for the price at which I was comfortable, and probably a little less than they would have liked to have sold it. They gave me a very fair price for my trade. I've been on the lot several times since the purchase and I'm treated as important every time. It's apparent to me that this dealership understands that long-term profitability is tied to how the customer feels about the relationship, and they do everything to strengthen that. Someone must be teaching them that every interaction counts. And they are exactly right. I will do business with them again. More

I had a very good experience, when i recently purchased a 2011 toyota camry. i definetly will come back to deal with Mat Milam, who demonstrated quality salesmanship. Thanks for a great experience! (hey Mat 2011 toyota camry. i definetly will come back to deal with Mat Milam, who demonstrated quality salesmanship. Thanks for a great experience! (hey Mat - how's the inventory of decaf coffe? Ha! Ha!) More

Vlad and Travis were wonderful to work with!! They both took their time to make sure that I was getting the vehicle that I really wanted. They answered all of my questions and didn't pressure me into buyin took their time to make sure that I was getting the vehicle that I really wanted. They answered all of my questions and didn't pressure me into buying. The rest of the staff was great too! Everyone was so friendly and seemed genuinely excited for me that I was buying...not just glad that I was spending my money there. I felt that my business was truly appreciated. They actually made buying a vehicle easy. More

Upon arrival at the Steven Toyota Dealership, I was introduced to my salesman, Matt Suffercool. He seemed to be quite knowledgeable about the vehicle I was interested in and seemed very friendly. I w introduced to my salesman, Matt Suffercool. He seemed to be quite knowledgeable about the vehicle I was interested in and seemed very friendly. I was impressed with his atttitude toward the concerns I had about buying a used vehicle and with how he handled our deal. He seemed to go above and beyond for me, something I was not at all expecting in a salesman. I was very happy with Matt's service and felt as though I had met a friend, not just a salesman. This is a rarity when looking for a new car =). After our deal was done, my husband and I decided to look at other used cars, and about 3 days later we purchased another vehicle from Matt. He was just as accommodating with the second purchase, just as friendly, and just as much a pleasure to deal with. I am very happy that Matt was my salesman and would recommend him to others. I refer to him as Matt "Supercool". Thanks Matt for making our experience a pleasure. Lois and David Cox More

My wife and I thoroughly enjoyed our experience with Matt at Steven Toyota. He was energetic, very friendly, and he really seemed to care about our needs. His knowledge of the vehicles was impressive. He at Steven Toyota. He was energetic, very friendly, and he really seemed to care about our needs. His knowledge of the vehicles was impressive. He was sincere and he came through on his promises. I was also impressed with the whole Steven team on the service they gave us. When we came to pick up the vehicle it had been cleaned up very well. The work did on the vehicle exceeded my expectations. Next time I buy a vehicle, I will definitley go see Matt and give him my business. More

All of the above selections are a true reflection on how my experience went when purchasing my new 08 Toyota Tundra. Carey Knicely is an outstanding salesman of whom I would refer to everyone. I appreciated my experience went when purchasing my new 08 Toyota Tundra. Carey Knicely is an outstanding salesman of whom I would refer to everyone. I appreciated his commitment, dedication, & most importantly accepting of such a rewarding contract to fulfill my expectations. I am very pleased with Steven Toyota & look forward to future dealings for all my Toyota needs. Thanks again! Regards, Chad Rhodes More

The service was great and the salesperson was pleasant and helpful. The service after the sell was excellent. All of our questions were answered and if the salesperson didn't know the answer he went to fi and helpful. The service after the sell was excellent. All of our questions were answered and if the salesperson didn't know the answer he went to find out. Everything was done in house and did not require us to run around for financing. More

MATT PROVIDED US WITH AN EXCELLANT EXPERIENCE BUYING OUR CAR. HE WAS VERY CUSTOMER ORIENTED AND VERY ATTENTIVE, NOT PUSHY LIKE MOST SALESMAN. HE WAS DOWN TO EARTH AND EASY TO WORK WITH. YOU COULD TELL HIS M CAR. HE WAS VERY CUSTOMER ORIENTED AND VERY ATTENTIVE, NOT PUSHY LIKE MOST SALESMAN. HE WAS DOWN TO EARTH AND EASY TO WORK WITH. YOU COULD TELL HIS MAIN FOCUS WAS YOU AND DOING WHAT WAS NEEDED TO MAKE YOU HAPPY. More