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Steven Toyota

Harrisonburg, VA

4.9
2,054 Reviews

2970 South Main Street

Harrisonburg, VA

22801

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Showing 2,054 reviews

March 31, 2023

This is my second time purchasing a vehicle from here and I always experience great customer service. More

by Kamikaze_POR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ Gutch, Marcus Johnson
March 30, 2023

They alway take care of me. Tacoma and Rav4. I buy CHR before too. Thank you More

by danial1
Recommend Dealer
Yes
Employees Worked With
Brian Morrison
March 28, 2023

Recibimos excelente atención de Pablo. Recomendamos a Pablo ampliamente porque escucho y entendió nuestras necesidades y nos encontró el vehículo soñado, en un corto tiempo y de manera f More

by César Delgado
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Pacheco
Mar 28, 2023 -

César Delgado responded

Pablo eres el mejor. Gracias por encontrar el vehículo soñado por nosotros. Todo fue muy rápido, Pablo es muy eficiente, amable y te resuelve tu búsqueda de vehículo. Gracias al Steven Toyota y en especial a Pablo, éxitos!!!

March 27, 2023

Pablo and Francisco were two awesome dudes. They made this transaction easy as cake. I would highly recommend them. More

by beachfrog26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Marroquin, Pablo Santibanez
March 25, 2023

Daniel wasn’t pushy, took time to listen to what we were really looking for, and has followed up to make sure everything is going well with our vehicles. Highly recommend! More

by Mlee
Recommend Dealer
Yes
Employees Worked With
Daniel Frum
March 21, 2023

Masar is the best salesman even after he sold me the SUV is always following up with for service and detailing need thank you Masar for your effort and i be seeing you soon for my husband car More

by Evansaad
Recommend Dealer
Yes
Employees Worked With
Anmar Al Badri, Masar Al Kaem
March 20, 2023

I had an absolutely amazing experience working with Tyler! Honestly, one of the best Sale Consultants I’ve ever worked with. Tyler was very professional and extremely helpful. I highly recommend him if More

by Amanda R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Phares
March 19, 2023

Went to look at a used car. Salesmen pulled up with a car that was filthy. It has not been washed or even vacuumed. There was trash on the floor and literally small piles of dir More

by Dissatisfied customer
Recommend Dealer
No
Employees Worked With
Stacey Williams
Mar 20, 2023 -

Steven Toyota responded

Thank you for letting us know your feedback. We really appreciate it. You were looking at one of our "Just In" vehicles, which means that we just received this vehicle and it has not gone through our service department to be cleaned, detailed and serviced. It is clearly written on the vehicle window to indicate that it is a "Just In" vehicle. It is also an "As Is" vehicle which means there is no longer any warranty left on the vehicle from the manufacturer.

Mar 20, 2023 -

Dissatisfied customer responded

Not sure when it was just in, but we let you know the day before we were coming to look at it and we didn’t get there until 11. If you were serious about selling it you could have at least gone over it with the vacuum. If you weren’t prepared to sell it maybe you should have waited to advertise it until you had a chance to get it ready. Nobody there apologized for the state of the car. If I were the salesperson I would have been embarrassed to show something in that shape. Also, I am aware as is means there is no warranty. In this case, however, no one gave any indication it would be cleaned up so it took on a whole added meaning.

March 15, 2023

Came in looking for an SUV and we worked with John as our sales representative, he did absolutely amazing and made purchasing a vehicle very easy and understanding. More

by Jeremiahrebullosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ Gutch, John Glover
February 21, 2023

Masar was great salesman he help me getting an SUV with good payment ,no bank was want to help me but Masar make it happened More

by thamerrasho1
Recommend Dealer
Yes
Employees Worked With
Anmar Al Badri, Masar Al Kaem
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