Steven Toyota

What a pleasant experience buying my first Toyota vehicle! Everything went smoothly from beginning to end with great customer service and professionalism from Howard Thompson, Carey Knicely and Som S vehicle! Everything went smoothly from beginning to end with great customer service and professionalism from Howard Thompson, Carey Knicely and Som Syharath. Definitely highly recommend this dealership! More

Estoy feliz con mi RAV4 la atencion fue excelente, Pablo me ayudo en todas mis preguntas y dudas me dio un servicio increible. Yo recomiendo este dealer me ayudo en todas mis preguntas y dudas me dio un servicio increible. Yo recomiendo este dealer More

La atencio fue facil y rapido Pablo me ayudo en todas mis preguntas y dudas me dio un servicio eficiente y muy cordial. Estoy feliz con mi RAV4. Definitivamente recomiendo este dealer preguntas y dudas me dio un servicio eficiente y muy cordial. Estoy feliz con mi RAV4. Definitivamente recomiendo este dealer More

Experiance was amazing I had Marcus and he helped me through the whole car buying process he was nice and professional and had a friendly demeanor I would totally recommend I had Marcus and he helped me through the whole car buying process he was nice and professional and had a friendly demeanor I would totally recommend to all of my friends to come see Marcus and Steven toyota anytime they need a nice car! More

Best place to buy a car!!! I highly recommend anyone looking to buy a car to go see Mike McMillan at Steven Toyota, he will get you the best deal as possible. I highly recommend anyone looking to buy a car to go see Mike McMillan at Steven Toyota, he will get you the best deal as possible. More

Great experience Francisco was great. He answered all of my questions and was very professional. He was extremely knowledgeable and you could tell that he was very exp Francisco was great. He answered all of my questions and was very professional. He was extremely knowledgeable and you could tell that he was very experienced. Great experience! More

Do not go to them! An extremely crooked dealership that completely abandons you after they make the sale. Brought a Certified pre-owned 2016 Toyota Highlander from them in March and sales guy said that completely abandons you after they make the sale. Brought a Certified pre-owned 2016 Toyota Highlander from them in March and sales guy said numerous times that no matter what breaks, everything is covered. They did a 160-point inspection, he kept saying, and this car is in great condition. But even if not, it’s ok because they’ll cover the cost of necessary fixes. A couple of days after purchasing the Highlander the driver side window started making a horrible sound every time we used it, emailed and called our sales guy and he stated “It's under warranty. If you have a local Toyota, you can take it there if it continues. Just tell them it's "Certified." (we have an email from our salesperson saying those exact words) Not at all the case, this fix is not included in our warranty and will cost us a couple hundred to fix. Started having more issues within a couple of months. Found out our steering wheel wasn’t installed correctly, they said that’s not covered nor is it their fought, so we had to pay for the fix. Then found out the remote start wasn’t installed correctly, again Stevens claims that isn’t their fought. Neither of these issues were found during their so-called “160-point inspection” I have two young children, therefore went the extra mile to buy one of the safest SUVs on the market. I trusted Steven Toyota with not only with my life but my two kids (5-year-old and 2-year-old) and got completely screwed over. The stirring wheel wasn’t installed correctly?? How did that go unnoticed in their inspection? Had Haley Toyota in Roanoke fix all the issues and they couldn’t believe Steven Toyota wasn’t willing to cover the cost and make up for their incompetence, which is now over $1,000. More

Great salesman. Stacey williams was very nice and helped answer all our questions. He made sure his customers (we) were taken care of. I would recommend him to other Stacey williams was very nice and helped answer all our questions. He made sure his customers (we) were taken care of. I would recommend him to other customers. More

Shopping for a good used SUV Shopping for a used vehicle couldn't have been more pleasant.Daniel listened to what we could afford with a professional attitude and treated us with Shopping for a used vehicle couldn't have been more pleasant.Daniel listened to what we could afford with a professional attitude and treated us with respect with our offer.Very pleasant transaction Great deal and We Love it couldn't be more satisfied .Would recommend Steven's to friends and Daniel was a Great Salesperson THANK YOU More

Excellent Experience Working With This Dealership! Steven’s Toyota is a dealership like no other that I’ve ever done business with. I first started looking with them online. I was dealing with their on Steven’s Toyota is a dealership like no other that I’ve ever done business with. I first started looking with them online. I was dealing with their online specialist Phil. I was in contact with him for about a week discussing my trade in and the price of a new Tundra TRD. Phil was very professional, helpful in answering all my questions, and communicative throughout this process. Once I received a purchase price and trade in offer of my truck that I was more than comfortable with I set up an appointment to come to the dealership and complete the deal. The next step is where I felt this dealership set themselves apart from all others. I showed up for my appointment and was greeted by the sales manager Anmar and sales consultant Patrick. Both of these gentlemen are very respectful and a pleasure to do business with. Unfortunately when I got there the Tundra I wanted was sold. At this point I was very upset that I drove for 2 1/2 hours for nothing. At first yes I thought “bait and switch”. This was not the case. It was an unfortunate oversight but I didn’t feel it was intentional. Instead of pressuring me into another vehicle Anmar, sales manager, got on the computer and phone to try to find the exact Tundra that I wanted. They searched numerous dealerships to make a trade to get the one I wanted. They found 1 but again while we were trying to secure it, it was sold. 0 for 2 at this point. Again frustration set in! Anmar once again found another and was able to secure it. It would not be until the next day that they could get it. I did not want to drive another 5 hour round trip so the next day, once they got the truck to their lot, we were able to do all the paperwork over the phone. Brian, the new sales consultant due to Patrick transferring, agreed to meet me that night with the new truck, paperwork for me to sign, and take my trade-in back with him. ALL of this to me was unbelievable that this dealership would go this far to earn my business. If you are in the market for a new or used vehicle please give this dealership a try. This place is top notch from the online consultants to the owner and everyone in between. I’m very happy with my new 2019 Tundra TRD Sport and thankful that I took the chance on this dealership and made the 2 1/2 hour trip! Thank you Phil, Patrick, Brian, and Anmar. You guys were great and made me a customer for life. I really do appreciate all that you guys did! More