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Steven Toyota

Harrisonburg, VA

4.9
2,067 Reviews
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2970 South Main Street

Harrisonburg, VA

22801

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Showing 2,067 reviews

July 28, 2019

Great customer service As soon as I got to the dealership I was greeted by Pablo Pacheco. He had gotten the cars that was interested in pulled up and ready to test drive. DJ More

by Blaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Bricker, DJ Gutch, Pablo Pacheco
July 26, 2019

Buying my first vehicle All my questions were answered! Great place to buy a vehicle! Highly recommend and Mike M is the guy to go see! He is very knowledgeable about all the More

by Zzw2342
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McMillan
July 22, 2019

Professional, Friendly, Knowledgeable. Our salesman, Howard Thompson, did an excellent job of understanding our families needs and helped facilitate an easy and smooth buying experience. H More

by ZYoder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Thompson, Logan Bricker, Anmar Al Badri
July 22, 2019

Love my Truck The guys that helped me purchase my truck did a superb job, Howard, Dj, Logan were great about putting me in a truck. very satisfied customer. More

by steveo88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard, Logan Bricker, DJ Gutch
July 22, 2019

Something new I was looking to trade, i had had my car a while. So stopped into the dealer (with a appointment of course) and purchased a new ride. Mr. Williams wa More

by zander.deloach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Williams
July 21, 2019

Great experience from Eric Comer Great customer service and understanding of our needs and wants. Delighted to find a mature and understanding sales person that worked his tail off t More

by SirHooligan73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Comer the best one you got!!!
July 19, 2019

Eric Comer Eric was one of the kindest sales persons I have dealt with on my weekly binge of trying to find a vehicle for my daughter. Would recommend him as he More

by Jandszirkle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Comer
July 19, 2019

AMAZING! Eric Comer was our salesman and let me say he is AMAZING AND SO NICE!!!! He was so helpful and very Knowledgeable! Helped us find the perfect car and More

by Toyotalover97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Comer
July 18, 2019

Overall rating of the salesman I worked with. I just wanted to take a moment to acknowledge one of your salesman Eric and commend him on his efforts to provide what he classified as "his effort an More

by Ellen_Piepenbrink
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Comer
July 11, 2019

upsell, scam through autopay, try to lowball trade-in This dealership was doing a great job until the negotiating portion. I had a written offer for purchasing my trade-in. They lowballed by several hundr More

by disappointedcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Som, Stacey Williams
Jul 27, 2019 -

Steven Toyota responded

Thank you for your feedback. We are very sorry that you had bad experience with Stacey and Steven Toyota. We always want to be improving and working on our business to make us better. The Smart Pay Plan does help those who need to pay every week, have budgets and want to not think about their car payment. It is an additional option and there is a fee associated with it. We apologize that this was not discussed. It does save you money over time even with the fee and for some that is very important. Sounds like we did everything else right, that you love the car, enjoyed your salesperson and the dealership. We hope that you can give us another chance in the future and we can avoid the Smart Pay plan for your purchase. Thank you again for your review.

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