Stevens Creek BMW

They sold me a 2021 X5 that needed service the next day and check engine and check engine More

I ordered a custom built model 330e. I meant to order it with the self-driving feature, but I didn't check the right box, and my car didn't have it. I wanted to exchange it but they said I meant to order it with the self-driving feature, but I didn't check the right box, and my car didn't have it. I wanted to exchange it but they said my only option would be to trade the first car in for a second model. I said I would---but they only paid me $39K for the trade-in. I'd paid $54K for the first model, including sales tax and fees. At this point I said I no longer wanted the second model, but as far as they were concerned the deal was done, and I was out $15K for...nothing. They refused to refund me the sales tax or the fees for the first model, which amounted to about $5K. I made repeated efforts to discuss this via email and phone, and got no response. they refused to discuss. The sales manager's name was Peter. Nobody would tell me his last name. Stevens Creek BMW is NOT your friend. They're out to rip you off. More

I worked with Von, and he couldn't have made my experience more enjoyable! They were all extremely courteous, and the BMW Genius was super helpful in getting my car set-up (I just wish I could reme experience more enjoyable! They were all extremely courteous, and the BMW Genius was super helpful in getting my car set-up (I just wish I could remember his name - young, and tall!) More

I worked with Michael Spanton. .. he provided good service and a fair deal! The pick up service to help on my delivery day was outstanding. .. he provided good service and a fair deal! The pick up service to help on my delivery day was outstanding. More

Eager to help. Extremely courteous. Meets prearranged dates. Excellent follow-up. Positive experience all around Extremely courteous. Meets prearranged dates. Excellent follow-up. Positive experience all around More

Johnny Ngo and Jim Thomas were both outstanding to work with. Professional, courteous. Everything you could want in a car buying experience. with. Professional, courteous. Everything you could want in a car buying experience. More

Ron was very helpful in the entire process. He replied to our emails promptly and gave us detailed quotes for different purchase or lease options. While we were at the dealership, he patiently He replied to our emails promptly and gave us detailed quotes for different purchase or lease options. While we were at the dealership, he patiently answered our questions and tried to find the best deal for us. We strongly recommend him. More

They were helpful and knowledgeable. Our salesman Listened to what we were looking for and didn’t try to up sale us on anything else. Our salesman Listened to what we were looking for and didn’t try to up sale us on anything else. More

We worked with Jonathan in Sales in purchasing a Certified Preowned BMW SUV who kept us well informed of the different choices and very transparent in helping us make a decision. Jonathan was very p Certified Preowned BMW SUV who kept us well informed of the different choices and very transparent in helping us make a decision. Jonathan was very pleasant and professional in the transaction process which resulted in a stress-free experience. The follow up instruction and answering questions about the operation of the vehicle and the various options by Devante and Will were very informative and greatly appreciated. More

I bought my brand new 2023 230i from Alec Kisin at Stevens Creek BMW. I hadn't planned to buy a car that day but I saw the car I wanted and Alec Kisin and Jim Thomas made it work for me. I appreciate Stevens Creek BMW. I hadn't planned to buy a car that day but I saw the car I wanted and Alec Kisin and Jim Thomas made it work for me. I appreciate the expert knowledge and professionalism of both Alec and Jim. I would highly recommend this dealership. Btw - I LOVE my new car!!! More