Stevens Creek BMW - Service Center

Steven’s Creek BMW is always very accommodating and their service drive is well organized. I always feel welcomed by their service team. service drive is well organized. I always feel welcomed by their service team. More

Overpriced for service and constantly upselling. Frank Moreno constantly tries to add unnecessary services every time in bring in the car for service. Before bringing in my car for a basic oil chang Frank Moreno constantly tries to add unnecessary services every time in bring in the car for service. Before bringing in my car for a basic oil change, I called him 2x to find out what was involved with this service that according to the Service admin, typically runs $180-$200. Frank never bothered to call me back to explain the details. When I brought in my car for service, I requested just the oil change from Frank and included a BMW coupon. However, while still at the dealership, I received the text alert asking for approval and signatures and the price had jumped to $429! I saw that Frank had added some non-required services to the work order without discussing with me at all. I went out and asked him to remove them and said I just want the minimum required factory oil change service. When I received the inspection report on my vehicle, they had noted that the rear tires were at the indicator bars (they are not there yet). The proposed price to replace the 2 rear tires and balance was >$1200!!! I called America Tires and got a quote of $705 for the exact same tires, mounted and balanced. I am very dissatisfied with the gouging that I get from Steven's Creek BMW. Now that my car is out of warranty, I will take to my local auto service place in Campbell, where I can expect honest quotes and recommendations with out the constant upsell. Avoid Frank and this service team! More

Armando robles Is a genuinely kind and conscientious professional. I was late for work this morning around 6:30 AM due to a flat tire. He went above and beyond the call of duty to help me by repairing t professional. I was late for work this morning around 6:30 AM due to a flat tire. He went above and beyond the call of duty to help me by repairing the tire. He was super. More

I have purchased a BMW at this dealership (good experience) and service 2 BMW's there (not satisfied). The last service experience was a nightmare. The advisor did not respect my time and did not c experience) and service 2 BMW's there (not satisfied). The last service experience was a nightmare. The advisor did not respect my time and did not complete the work. I receive much better service at the Toyota dealership. I will take my business elsewhere. More

Terrible experience. On the freeway, msg came on showing low tirepressure on front right tire of car. Called dealer/service. was about 5:00. Requested advice on what to do; i.e., bring car by before close f low tirepressure on front right tire of car. Called dealer/service. was about 5:00. Requested advice on what to do; i.e., bring car by before close for quick look or should bring home. Rude /insensitive rep answered. Put me in voicemail. Called back. Wouldn't pick up. Called again, wouldn't pick up. Called sales; they picked up; asked for help. Transferred back to service. Didn't pick up. Called again, asked don't put me on hold. Was put on hold. Near tears now. Finally got rep. He argued with me; said he didn't have time; cut me off. Came home; flat tire on 2020 750ix. Tried to make appointment over internet. Couldn't get appointment on their system until December 30th. Given up for the night. This is the worst nightmare I've ever had. Expensive car sitting outside with flat tire; and no assistance from local dealership. More

do not take your car here. they will continue to harass you with phone calls, email and snail mail RELENTLESSLYeven after callung emailing to be taken off database you with phone calls, email and snail mail RELENTLESSLYeven after callung emailing to be taken off database More

On March 18th, 2020 I went to Stevens Creek BMW for an oil change (the car had 12,562 miles). After the service was performed the car showed the following required services: brake fluid due in March 2021, oil change (the car had 12,562 miles). After the service was performed the car showed the following required services: brake fluid due in March 2021, engine oil and vehicle check due in March 2021 or 7,500 miles. On July 14th, 2020, I visited again Stevens Creek BMW for a warranty issue (check engine light on, and the car had 13,406 miles), and the service advisor told me they will do the oil change too. This was 4 months (and only 844 miles driven) after they performed the last oil change. The oil change request was odd, but since the car was still in the free BMW Ultimate Care for 3 years/36,000 miles (until April 16th, 2021 or 36,000 miles), I didn’t think much of it and I said OK. After the service was performed the car showed the following required services: brake fluid due in March 2021, engine oil and vehicle check due in July 2021 or 7,500 miles. Now, let’s get to my last visit to Stevens Creek BMW, which was on March 18th, 2021 (the car had 17,269 miles). On this visit, I requested the following services: brake fluid and oil change. The service advisor told me that they cannot perform the oil change, because it was due in July 2021 or 3,700 miles. I told him that last year, they requested and did the oil change after 4 months / 844 miles driven and now, when I ask them, they cannot do the oil change after 8 months / 3,863 miles driven, because BMW will not approve and pay for it (the car was still in the free BMW Ultimate Care for 3 years/36,000 miles until April 16th, 2021 or 36,000 miles). So when it suits Stevens Creek BMW they can perform services that are not required and BMW will pay for them, but when it doesn’t suit them, they cannot, saying that BMW will not approve. This was totally unprofessional and I feel like I was tricked into accepting a service that was not required. More

My car was vandalized and I called my insurance company to get my car repaired. I went out of my way to get the car repaired at Stevens Creek BMW as I purchased the car from there. First of all My Advis to get my car repaired. I went out of my way to get the car repaired at Stevens Creek BMW as I purchased the car from there. First of all My Advisor, Brian -- Was horrible at communicating with customer as well as Insurance Adjuster. He did not do his job right and he actually revised the estimate 3 times. Bcoz of all this, the car was repair and handed to me after 1 month. I gave the car to service center on Dec 28 and I got it back in end of Jan 2021. The second is issue, I got message from brian when my car was ready. I accordingly adjusted to return the rental car on same day of pickup. However, when I went to pick car at Stevens Creek BMW, the person handed me car and I noticed that the repair has issue. 1) Remote of the car was not working at all 2) Car was showing warning sign 3) The car was dirty and having oil stains on the beige interior HE ASKED ME TO LEAVE THE CAR AND COME NEXT DAY. THIS CAUSE ME TO PAY 200$ ADDITIONAL FOR RENTAL CAR AS THE CAR WAS NOT READY AFTER BRIAN TOLD ME TO COME AND PICK. I WASTED 2 HOURS THAT DAY AS A CUSTOMER I LOST CONFIDENCE WITH SUCH PATHETIC AND HORRIBLE SERVICE. AFTER PAYING 7200$, I GOT SUCH HORRIBLE ADVISOR AND SERVICE. More