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Stevens Creek BMW

Santa Clara, CA

4.5
621 Reviews
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4343 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 621 reviews

May 28, 2023

Great salesman. He made it happen. I had another car set to buy but he made this deal better then I had at my he other dealer More

by dtflyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uno
May 31, 2023 -

Stevens Creek BMW responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 20, 2023

Kamran and Armin made our car very easy. We would certainly recommend Stevens Creek BMW to anyone looking to purchase a BMW. More

by ko
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kamran Harnoon, Armin Javadi
May 26, 2023 -

Stevens Creek BMW responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2023

The purchasing transaction at Stevens Creek BMW was the fastest I have ever experienced among so many luxury car dealers I have visited over the years. The experience was one of the most pleasant too. I ha More

by Ist Grau BMW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Ryan, Steven Fijak
May 17, 2023 -

Stevens Creek BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 10, 2023

Saul was amazing! Quynh was fantastic as well - had an amazing experience at this dealer More

by Vladimir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul, Quynh, Eric
May 17, 2023 -

Stevens Creek BMW responded

We appreciate your positive review about your recent experience with us!

May 08, 2023

Rocky was fantastic! ! Great buying experience. Found the right car wit the options I wanted More

by bmyersemail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky
May 10, 2023 -

Stevens Creek BMW responded

We really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2023

My experience with the people at Stevens creek BMW had been great. Both the individuals that I fallen with in sales and the finance were really helpful and never tried to up sell. I would highly recommen More

by sumitohri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul, Fadi
May 10, 2023 -

Stevens Creek BMW responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2023

How many people leave reviews pissed off after they are trying to purchase a car. That is how bad this dealer's service is. More

by N/A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Briana
May 10, 2023 -

Stevens Creek BMW responded

We regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (800) 298-1501. We look forward to hearing from you.

May 05, 2023

The customer can purchase a vehicle by law after their lease ends. BMW Stevens Creek finance managers/directors and the GM have NO right to intentionally harm the customer's credit report by making multip More

by AB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erick Cahue
May 10, 2023 -

Stevens Creek BMW responded

Ab, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (800) 298-1501 to discuss this further.

May 10, 2023 -

AB responded

I'd like you to work towards a resolution that should have happened when this was reported to your sales associate, Johnathan Ngo, two weeks ago. He and your finance associate Erick both tried to salvage the situation. Still, since it's a systemic problem with your dealership, they may not have found a logical answer as to why your finance associate Erick intentionally misled me regarding how many credit checks will be performed as a returning customer who is simply buying a leased car at the end of the term. Without hesitation, no APR was provided when he shared my credit file with four banks and credit unions. On top of that, he outrightly lied to me that he only ran the credit with two banking institutions.  Exposing your dealership's unethical practices to the rest of the Bay Area residents is critical, since most people living in the south bay may not know how they are cheated while dealing with Stevens creek BMW dealership. Horrible, Horrible experience. 

May 03, 2023

Shockingly bad service. I've never had sales people treat me so well during the purchase process, then SOOOOOO poorly as soon as the sale was completed. Shocked at how callo More

by jordan310
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Uno
May 10, 2023 -

Stevens Creek BMW responded

We regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (800) 298-1501 to speak to our manager directly.

May 02, 2023

I made many calls to finance to cancel an extended warranty and a maintenance contract and I could not get anyone to answer and my messages were not returned. We sent certified letters to BMW finance More

by ron carrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Armon and Erick
May 09, 2023 -

Stevens Creek BMW responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

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