Stevens Creek BMW

I strongly advise against shopping here. Initially, the finance manager, Armin, appeared pleasant, once I declined extended warranties and maintenance plans, he changed to a rude tone leav Initially, the finance manager, Armin, appeared pleasant, once I declined extended warranties and maintenance plans, he changed to a rude tone leaving both my wife and me feeling uncomfortable and disrespected. Additionally, he coerced me into purchasing a maintenance plan by withholding my company rebate. More

One of the managers emailed me from the dealer to check in and see how my experience was going and I explained to them that someone reached out in regards to my inquiry and I informed them I was from out o in and see how my experience was going and I explained to them that someone reached out in regards to my inquiry and I informed them I was from out of state and that I will come out if we can make a deal but that I requested pictures of the interior and nothing was ever sent over to me. When I got an email back it said I'm sorry about this I will escalate this our leadership and make sure you are taken care of and guess what, still nothing an entire week later. Sales lead failed to help me. Management failed to help me. And even after being escalated to leadership, still nothing. And the sales lead has the audacity to reach out and ask if I'm still interested when they couldn't even send over a few interior pics for a potential out of state buyer. It's not like I was asking for their first born child.... Safe to say, I most likely won't be doing business with this dealer if this is how they treat out of state prospects. I understand local buyers will take precedence but not hearing back from anyone is absurd, More

Jorainna Yao was very helpful with the whole process. She was able to find a good choice within my budget. She is very knowledgeable and nice. She would also go extra miles to ask her coworkers what kind She was able to find a good choice within my budget. She is very knowledgeable and nice. She would also go extra miles to ask her coworkers what kind of car is best for a family with 2 kids. Highly recommended her and will definitely refer her to my friends and family! More

I recently purchased a 2020 BMW from Stevens Creek BMW and had an exceptional experience, largely thanks to Ahmed. His expertise and dedication made the process seamless and enjoyable. I’m thrilled with m and had an exceptional experience, largely thanks to Ahmed. His expertise and dedication made the process seamless and enjoyable. I’m thrilled with my new car and highly recommend this dealership, especially Ahmed, to anyone looking for a great buying experience. More

I recently purchased a used BMW 330e from Stevens Creek BMW Dealer. The dealership responded my request for test drive and question very quick. I sent a message to request to check out one car and Von Alle BMW Dealer. The dealership responded my request for test drive and question very quick. I sent a message to request to check out one car and Von Allen returned my message within 5 minutes and confirmed an appointment in no time. The purchase process is very smooth without a lot of push. This dealership also takes good care of their inventory and keep the car in good shape. They also did touch ups quickly for me with excellent quality. More

Overpriced for service and constantly upselling. Frank Moreno constantly tries to add unnecessary services every time in bring in the car for service. Before bringing in my car for a basic oil chang Frank Moreno constantly tries to add unnecessary services every time in bring in the car for service. Before bringing in my car for a basic oil change, I called him 2x to find out what was involved with this service that according to the Service admin, typically runs $180-$200. Frank never bothered to call me back to explain the details. When I brought in my car for service, I requested just the oil change from Frank and included a BMW coupon. However, while still at the dealership, I received the text alert asking for approval and signatures and the price had jumped to $429! I saw that Frank had added some non-required services to the work order without discussing with me at all. I went out and asked him to remove them and said I just want the minimum required factory oil change service. When I received the inspection report on my vehicle, they had noted that the rear tires were at the indicator bars (they are not there yet). The proposed price to replace the 2 rear tires and balance was >$1200!!! I called America Tires and got a quote of $705 for the exact same tires, mounted and balanced. I am very dissatisfied with the gouging that I get from Steven's Creek BMW. Now that my car is out of warranty, I will take to my local auto service place in Campbell, where I can expect honest quotes and recommendations with out the constant upsell. Avoid Frank and this service team! More

Review I had a great leasing experience at Stevens Creek BMW. As soon as I stepped into the parking lot, Uno took great care in my customer experience. From the test driving, through the leasing optio Creek BMW. As soon as I stepped into the parking lot, Uno took great care in my customer experience. From the test driving, through the leasing options, to my car’s appraisal, Uno assisted me one step at the time into leasing my amazing bmw; and selling my previous car. The overall experience was very pleasant and hassle free. I would happily recommend any friend into leasing from Stevens Creek BMW with the assistance of Uno. More

Jon Ngo in sales is the best. Very organized, professional, and great at communication. I have purchased two cars from him in the last six months. You will not find a better sales Very organized, professional, and great at communication. I have purchased two cars from him in the last six months. You will not find a better salesperson than Jon Ngo. The dealership is very clean, nice and comfortable. Always found parking, and was offered coffee which was amazing. The car was delivered on time, with a full tank of gas and detailed perfectly. Paperwork was flawless. More

Car was not ready for test drive. Had to walk around the lot looking for it inspite of the dealership calling me and setting up an appt time. Other than that it was a good experience Had to walk around the lot looking for it inspite of the dealership calling me and setting up an appt time. Other than that it was a good experience with the salesman and very convenient process. . Would have been 5 stars otherwise More

Professional and efficient service made my purchasing process straightforward and satisfactory. Thank you to Fred! process straightforward and satisfactory. Thank you to Fred! More