Stevens Creek BMW

Expert members.Quick replyFriendly service I have been Expert members. Quick reply Friendly service I have been there on Sunday at 2:30pm and they stayed after their working hours to complete my applic Expert members. Quick reply Friendly service I have been there on Sunday at 2:30pm and they stayed after their working hours to complete my application. More

Puru was a huge help during my purchase of 2021 x3. Professional service. Price is reasonable. Everything was smooth for the purchase. Recommend to come here for a new BMW purchase. Professional service. Price is reasonable. Everything was smooth for the purchase. Recommend to come here for a new BMW purchase. More

Great Courteous People and very professional and seamless process. Finance department was great as well. I would definitely consider this dealership with my next BMW. process. Finance department was great as well. I would definitely consider this dealership with my next BMW. More

The best price never in bay area！！I got my m340i with Johnathan. He is really nice guy, He give the best offer to me to get me dream car！！ Johnathan. He is really nice guy, He give the best offer to me to get me dream car！！ More

Alec was a huge help during the purchase of my 2020 X1. He was extremely attentive and easy to work with through the purchase process. He was extremely attentive and easy to work with through the purchase process. More

On March 18th, 2020 I went to Stevens Creek BMW for an oil change (the car had 12,562 miles). After the service was performed the car showed the following required services: brake fluid due in March 2021, oil change (the car had 12,562 miles). After the service was performed the car showed the following required services: brake fluid due in March 2021, engine oil and vehicle check due in March 2021 or 7,500 miles. On July 14th, 2020, I visited again Stevens Creek BMW for a warranty issue (check engine light on, and the car had 13,406 miles), and the service advisor told me they will do the oil change too. This was 4 months (and only 844 miles driven) after they performed the last oil change. The oil change request was odd, but since the car was still in the free BMW Ultimate Care for 3 years/36,000 miles (until April 16th, 2021 or 36,000 miles), I didn’t think much of it and I said OK. After the service was performed the car showed the following required services: brake fluid due in March 2021, engine oil and vehicle check due in July 2021 or 7,500 miles. Now, let’s get to my last visit to Stevens Creek BMW, which was on March 18th, 2021 (the car had 17,269 miles). On this visit, I requested the following services: brake fluid and oil change. The service advisor told me that they cannot perform the oil change, because it was due in July 2021 or 3,700 miles. I told him that last year, they requested and did the oil change after 4 months / 844 miles driven and now, when I ask them, they cannot do the oil change after 8 months / 3,863 miles driven, because BMW will not approve and pay for it (the car was still in the free BMW Ultimate Care for 3 years/36,000 miles until April 16th, 2021 or 36,000 miles). So when it suits Stevens Creek BMW they can perform services that are not required and BMW will pay for them, but when it doesn’t suit them, they cannot, saying that BMW will not approve. This was totally unprofessional and I feel like I was tricked into accepting a service that was not required. More

As a walk-in customer, our first experience with Stevens Creek BMW has been very pleasant. Our client advisor, Prac Kafle, is great. His patience, thoughtfulness, and excellent services have made the proc Creek BMW has been very pleasant. Our client advisor, Prac Kafle, is great. His patience, thoughtfulness, and excellent services have made the process so easy for us. During the process, Prac not only addressed our numerous questions but also worked with us to reach a reasonably good deal. I highly recommend this dealership and our advisor, Prac Kafle. More

My sales person TJ Singh was very helpful and co operative. Good selection and lots of inventory to choose from. Good Friendly service and clean. operative. Good selection and lots of inventory to choose from. Good Friendly service and clean. More

From the beginning to the end, my experience at this dealership was impressive. At the end of my time, I had a new car and just love everything about it! dealership was impressive. At the end of my time, I had a new car and just love everything about it! More

Alex Kisen a manager in the used car internet sales area turned a positive auto buying experience into a ugly affair by using deceptive tactics and outright lying to me by omission in an attempt to achieve turned a positive auto buying experience into a ugly affair by using deceptive tactics and outright lying to me by omission in an attempt to achieve his ends under handedly during the final paperwork process. I was furious when i found out what he did and immediately shunned him. Later, others at the dealership stepped in to apologize and rescue the sale. Unfortunately an unapologetic and arrogant Alex Kisen is still employed there consequently I would not return to this dealership. More