Stevens Creek BMW

Embarrassment. I was lied to and misguided. This, after traveling almost four hours to purchase the Lexus. All was supposed to be settled so as to take delivery of I was lied to and misguided. This, after traveling almost four hours to purchase the Lexus. All was supposed to be settled so as to take delivery of vehicle. The vehicle was in no way ready to be delivered. The detailing was awful or shall we say nonexistent, there was at least an eight inch ripped seam on the driver's leather seat (how can you miss that?, or at least make mention of it pre-sale?) Right rear headrest was missing. Same area middle rear seat belt guide missing as well. The battery was not replaced as told , nor was the rear bumper refinished. All of a sudden the vehicle was referred to "AS IS'. Those two words were never spoken during any of the many communications I had with the salesperson, Alec Kisin. Now, because of failure on their part to have the vehicle in good condition for delivery and acceptance, the vehicle became "AS IS" and my mention of these failures was (I guess) not of concern to them. Only after calling off the deal and returning the keys were they willing to look at these problems/failures and were ready to address and correct them to my quasi satisfaction. Had it not been for, whom I believe to be the Sales Mgr., Freddy this nightmare would have ended with me walking away from Steven's Creek BMW. Because of the late hour we were rushed through all the paper signing. In particular the clause of 'no prepayment penalty as we planned on paying off the soon. They also never informed us of the "Phantom Footprints". All in all lets just say that it was not the pleasant experience we expected. More

Easy process and best prices around. Bought car at dealership and took out of state, which took some extra paperwork. All went smooth and filled up the gas tank. dealership and took out of state, which took some extra paperwork. All went smooth and filled up the gas tank. More

Really great staff Uno Unenburen was so nice and insightful and he made my experience really fun and easy and the finance manager was really fun and cool to talk to insightful and he made my experience really fun and easy and the finance manager was really fun and cool to talk to More

I experienced was great and pretty much hassle free. This is my third purchase in this dealership. My first had a little hiccup, but was fixed. This purchase was great. is my third purchase in this dealership. My first had a little hiccup, but was fixed. This purchase was great. More

Easy to work with Straight forward and direct customer service which made the purchasing process smooth. Went in and drove a car that was almost what I wanted but was m Straight forward and direct customer service which made the purchasing process smooth. Went in and drove a car that was almost what I wanted but was missing a few features. Ron helped me find the right one within a day and I was back! More

Nice Service Great customer experience. I saw the car online and went for a test drive and ended up buying on the same day. I recommend Stevens Creek BMW. Great customer experience. I saw the car online and went for a test drive and ended up buying on the same day. I recommend Stevens Creek BMW. More

Very nice Friendly, outgoing, and competitive prices. Best out there! I would certainly recommend BMW StevensCreek to anyone looking to finance, lease, or buy a Friendly, outgoing, and competitive prices. Best out there! I would certainly recommend BMW StevensCreek to anyone looking to finance, lease, or buy a car. Thank you! More

Great CPO car selection. Quick to get paperwork done and on your way all while making it fun. Nice staff and easy to work with. Great experience. on your way all while making it fun. Nice staff and easy to work with. Great experience. More