Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Stevens Creek BMW
Santa Clara, CA
718 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 718 reviews
March 02, 2019
Found my dream car Was helped by DJ (Danny) and really had him working. We looked at many different cars and models. He was patient and was knowledgeable about all of Was helped by DJ (Danny) and really had him working. We looked at many different cars and models. He was patient and was knowledgeable about all of the different vehicles and their options. Took us on several test drives. Was a great experience. More
by ValerieO
Employees Worked With
DJ, Perla
February 26, 2019
What a beautiful experience Laura was wonderful she is amazing engaging and caring. She went over everything and I could not have had a better buying experience at BMW stevenscre Laura was wonderful she is amazing engaging and caring. She went over everything and I could not have had a better buying experience at BMW stevenscreek More
by Bscreams
Employees Worked With
Laura
February 23, 2019
Great & friendly location The sales Rep James helped me find a beautiful Bmw. Literally fell in love with my car. Friendly environment & will buy from here again. Thanks again! The sales Rep James helped me find a beautiful Bmw. Literally fell in love with my car. Friendly environment & will buy from here again. Thanks again! More
by jon123ko
Employees Worked With
James
February 19, 2019
was ok decent but not that great Basically the dealer was good to help us out to get the car. but the administrative person who deals with procedures on legal/money matters was not cu Basically the dealer was good to help us out to get the car. but the administrative person who deals with procedures on legal/money matters was not customer friendly at all. Made us run back and forth. basically this BMW unit have to care more about customers they made us wait for 4 hours to get the care out even though i was ready with my papers and stuff. More
by krs01
Employees Worked With
T.J.Singh (was very good), Perla(admin side )
February 14, 2019
Amazing Absolutely amazing service, Kamran helped us with purchasing my bmw 2 weeks ago! If you want a kind, hard worker, down to earth seller he's the guy! V Absolutely amazing service, Kamran helped us with purchasing my bmw 2 weeks ago! If you want a kind, hard worker, down to earth seller he's the guy! Very helpful explaining every question we had in detail and more. You'll leave being satisfied and happier then ever hands down. This was my first car buy and if I may say it was the best expierence ! I'm so happy with my new car ! I deffinitly recommend going with Kamran 100% ! I left satisfied, no unleft questions !. Thank you again for being apart of my first car purchase! It will be a unforgettable one! 10 all around 👏. Great service More
by yelena_rey
Employees Worked With
Kamran
February 13, 2019
Good experience I’m happy with internet manager Laura, kindly help me for everything, also paperwork done quicker than I thought, I’m happy with my purchase. I’m happy with internet manager Laura, kindly help me for everything, also paperwork done quicker than I thought, I’m happy with my purchase. More
by Jyu
Employees Worked With
Laura
February 09, 2019
Sold car I was leasing to someone else Super unethical dealer: test drove the car, after which I negotiated a deal on a m240i, agreed to terms, offered to put a deposit to hold the car unt Super unethical dealer: test drove the car, after which I negotiated a deal on a m240i, agreed to terms, offered to put a deposit to hold the car until the weekend (couple of days) to which they said “no need we are putting your name on it”. i call my salesman on Friday to schedule a closing appointment for Saturday and am informed “sorry we sold the car to someone else”. Salesman was either complicit or got screwed too. Email and phone call to dealer general manager to ask why this happened, and of course no response. Horrible place stay away if they do this they will do anything. More
by Repeatbmwcustomernowgone
Employees Worked With
Jae Lee
February 08, 2019
Poor CPO buying experience Poor CPO car buying experience. Purchased a CPO 335 Xi, and noticed that 2 of the tires were cupping and making a horrible noise. The 2 tires *barely* Poor CPO car buying experience. Purchased a CPO 335 Xi, and noticed that 2 of the tires were cupping and making a horrible noise. The 2 tires *barely* met their CPO guidelines, but the service department said they needed to be replaced along with an alignment (car pulls heavily to the right) Cost -- $1200. Imagine buying a CPO car and immediately needing $1200 worth of work. I understand I bought a used car, but I did pay extra for a CPO car which should not need any work immediately after purchase. Stevens Creek BMW told me to pound sand. After they did some internal negotiations, they said they would 'goodwill' replace *1* tire. I would honestly look elsewhere if I were in the market to buy a car. I'm also a return customer--bought 2 new cars from them in the past including an M3, and they still told me to pound sand. Very disappointed in my experience with them. I full expect the canned response of "i'm sorry to hear this.... .call so and so and we will look into it.." My response to that is to not bother unless you are willing to replace the other worn tire and fix the alignment. More
by skyline408
Employees Worked With
Steve
February 07, 2019
Awesome Rocky Karimi was awesome. He made my visit very happy one and he has answers for everything and flat out honest and frank, straight to the point. He h Rocky Karimi was awesome. He made my visit very happy one and he has answers for everything and flat out honest and frank, straight to the point. He has an inviting/receiving personality. People like him make customers come back often for more business. More
by Gajavelli
Employees Worked With
Rocky Karimi
January 28, 2019
Great purchasing experience TJ worked with me to find the right i3 that fit our needs. Very patient and didn't rush. Was respectful and got back to us in a timely manner. He m TJ worked with me to find the right i3 that fit our needs. Very patient and didn't rush. Was respectful and got back to us in a timely manner. He made the purchasing experience stress free. More
by ultimatedrivingmachine
Employees Worked With
TJ Singh
