Stevens Creek BMW

Subpar service My wife came to the dealership simply for an engine oil top off under warranty for which I had already called in before the visit. The staff there ma My wife came to the dealership simply for an engine oil top off under warranty for which I had already called in before the visit. The staff there made my wife feel like she was just a “dumb woman who knew nothing about cars”. Her words not mine. I’ve owned multiple BMWs already and currently own 2. I would definitely go to a different dealership if I there was another in my area. More

Excellent Service Department I have been going to Stevens Creek BMW for 6 years now and the service is wonderful. Julie Passon is fabulous and always makes me feel like family. Sh I have been going to Stevens Creek BMW for 6 years now and the service is wonderful. Julie Passon is fabulous and always makes me feel like family. She also takes great care of my car!! The guys at the loaner station efficient and courteous ! All of the work I have had done has been good and done timely. More

Purchased certified pre-owned 328i - very happy I had been planning to replace a very beloved but older car and was thinking through some options. I had the opportunity to find a car that fulfilled I had been planning to replace a very beloved but older car and was thinking through some options. I had the opportunity to find a car that fulfilled my needs and is fun to drive. I worked with a very effective salesperson and the supporting staff were terrific, as well. I had done most of my research online and the test drive sold me. I drove BMWs many years ago and it’s nice to be back. More

Excellent first time service experience My 2016 BMW 328i had an issue with battery discharge and won't start. As a first time BMW owner, I didn't know that my daily short drive pattern may My 2016 BMW 328i had an issue with battery discharge and won't start. As a first time BMW owner, I didn't know that my daily short drive pattern may cause the battery to not being charged back to normal level and deteriorate much faster. Both my sales rep Fred and service rep Grayden listened to me and was able to get the battery replaced as dealer good will. They also performed complimentary check on multiple items. Needless to say that I am very satisfied with the service and will go there for any future service needs for my BMW, even though it's a bit long drive for me. More

First Service on certified pre owned 428i I. brought the car in because I was getting an intermittent drivetrain malfunction error. I was greeted in a timely manner. They looked up informatio I. brought the car in because I was getting an intermittent drivetrain malfunction error. I was greeted in a timely manner. They looked up information on the car and offered to do the scheduled maintenance during the same visit to save me an trip in a month. All of the communication was friendly and professional. Car is fixed and running great. More

Great experience buying a car and a great first service I appreciate the fact that they value their customer’s time. Had a great experience buying a cpo 535i from here and the first service was great as wel I appreciate the fact that they value their customer’s time. Had a great experience buying a cpo 535i from here and the first service was great as well. More

Always looking to make things simple for me I bought my second BMW solely based upon the service center. As a single woman I was often intimidated by service needs for my car and appreciated th I bought my second BMW solely based upon the service center. As a single woman I was often intimidated by service needs for my car and appreciated the time the service advisor at SC BMW took with me. I can schedule service either on-line or by speaking with a service representative. I have my own rep, Neil Simon, who works with me to ensure the service is something that I need and recommends upcoming needs so I can budget for them. I also appreciate the texts and phone calls that keep me apprised of the status of repairs, and my car is always ready (washed and vacuumed) when promised. More

service repairs Cal Chan as a service provider was transparent, honest and informative as to the needs of my repairs. He kept me informed during the day via text mes Cal Chan as a service provider was transparent, honest and informative as to the needs of my repairs. He kept me informed during the day via text message, of the status of my car and to the cost. I did not have an extra vehicle and he so he ensured that it would get done in a timely manner as the repairs were major. He was not my regular guy who helps me but, I found that they work as a team, and I was impressed with the personal attention he gave me as a BMW customer. Quality service at Stevens Creek! Everyone from the greeter, tech guys, and receptionists are happy and helpful and they welcome you in a professional manner. More

My experience was awesome. The people involved in the purchase from beginning to end were knowledgeable and gracious. They explained a lease versus a purchase and that helped me The people involved in the purchase from beginning to end were knowledgeable and gracious. They explained a lease versus a purchase and that helped me make the right decision. The manager worked with me to get a decent purchase interest rate. All were very helpful. I would definitely recommend Stevens Creek BMW to family and friends. More

Good service when using my Easycare extended warranty I had to visit them when i turned in the car for a wheel damage (rim cracked). They did the whole works for me from contacting & dealing with Easycare I had to visit them when i turned in the car for a wheel damage (rim cracked). They did the whole works for me from contacting & dealing with Easycare folks and ordering a rental car from a nearby rental company. I was in & out of there in about two hours. I had initially wait almost half an hr for a service advisor to show up. But this was an unscheduled appointment & so wont hold too much against the dealer for that. Overall i was quite happy with the service. More