Stevens Creek BMW

Excellent customer service Riccardo was very attentive from the moment we met. He clearly communicated the problems with my car, explained possible solutions, and also advised Riccardo was very attentive from the moment we met. He clearly communicated the problems with my car, explained possible solutions, and also advised what was not urgently needed. I did not feel like I was being pushed to get things serviced and rack up a huge bill. My prior experiences with the service team were not as pleasant -- this recent visit I certainly did not feel like just a "number". The great service and customer-centric attitude was not limited to Riccardo, it was the same the loaner car team, and the cashier when I picked up my car. More

Exceptional Customer Service I have been into Stevens Creek BMW twice now and was so impressed with how well I was treated by the customer service team, in particular Julie Steven I have been into Stevens Creek BMW twice now and was so impressed with how well I was treated by the customer service team, in particular Julie Stevens. Julie was extremely professional, accommodating knowledgeable and communicative. I appreciated her text messages throughout the experiences to keep me informed and that the car was ready to go when promised. Great job! More

Popping noise coming from the rear hatch area I bring car to get it fix since 2003. Neil is the best service manager I ever have. The car not ready he let me know Friday evening and telling me th I bring car to get it fix since 2003. Neil is the best service manager I ever have. The car not ready he let me know Friday evening and telling me the car will ready by Monday.. Neil take care of me very very good More

fixed I like the staff here, I take my car in, they fix it, clean it, I get an email with the invoice, telling me my car is ready, I go in check out with t I like the staff here, I take my car in, they fix it, clean it, I get an email with the invoice, telling me my car is ready, I go in check out with the front desk, pick up the car which is waiting for me. More

Service to fix one of the airbag recalls. You would have thought I had just purchased a new car from the dealer instead of coming in for a free service to fix an airbag recall matter. Cal, ou You would have thought I had just purchased a new car from the dealer instead of coming in for a free service to fix an airbag recall matter. Cal, our service assistant, was fantastic. He explained everything in detail, took us inside to point out the free coffee and donuts, and was very extremely patient and courteous. The agency even washed my car for free when the service was completed. I would definitely recommend this dealership. More

Car checkup for recomendation Justin Carlos is the best. Called him a day before. I told him to check if radiator is leaking. Advised me to xome the following day. Arrived at pas Justin Carlos is the best. Called him a day before. I told him to check if radiator is leaking. Advised me to xome the following day. Arrived at past 9 . He attended to me right away and told me the time frame. Waited in the waiting room . Of course get my starbucks coffee and donut. My car examination finished within the time promised. Justin is a valuable employee in your service. I will always trust him and go with his recommendations. Thank you Justin for aleays available and with your legit advices More

Great service and follow up Brian B was excellent , professional and timely. Will definitely return here for my next purchase. Finance was brief and to the point ! Very good firs Brian B was excellent , professional and timely. Will definitely return here for my next purchase. Finance was brief and to the point ! Very good first time car buyer experience More

Excellent service I was trying to buy a car for my wife. We were hosted by Alex, he is nice and patient with us. Showed different cars for us, as we did not have a spec I was trying to buy a car for my wife. We were hosted by Alex, he is nice and patient with us. Showed different cars for us, as we did not have a specific target. After many test drives, we bought the BMW, which my wife likes so much. I really appreciate the excellent service from Alex, and his professionalism. More

Excellent experience Coordinator Julie Passon was helpful, warm and extremely nice. Also, this dealer offers a drop off and pick up service. Very convenient. Service and q Coordinator Julie Passon was helpful, warm and extremely nice. Also, this dealer offers a drop off and pick up service. Very convenient. Service and quality was top notch. Highly recommended. More

Excellent Experience T.J was professional, helpful, warm, and has great sense of humors. He went extra miles to secure the car that I wanted. Highly recommended. T.J was professional, helpful, warm, and has great sense of humors. He went extra miles to secure the car that I wanted. Highly recommended. More