Stevens Creek BMW - Service Center

I brought my car to Steven's Creek BMW, Jesse specifically, on the recommendation of a friend. My service appointment was to perform an Inspection I and address a few nagging warranty items.<br>< specifically, on the recommendation of a friend. My service appointment was to perform an Inspection I and address a few nagging warranty items.<br><br>The number one item on my list was a seat click coming from the driver's side sport seat. Prior to going inside to write up the details of the visit, Jesse and I went to my car and I demonstrated to him how to reproduce the clicking in the seat and he acknowledged it and said they'd take care of it.<br><br>The next day when I returned to get my car, he presents the invoice for the service that listed all of my complaints along with the diagnosis and resolution. All of them came back with "could not duplicate" including the seat click issue. I confronted Jesse about this and reminded him that the day before, he and I went to the car and reproduced the problem together. He explained that he went out to the shop and also demonstrated the click to the service technician. He then began to claim "they all do that... even your passenger seat does it..." which is an absolute lie.<br><br>I demanded that Jesse change the resolution for this problem on the invoice to indicate that the problem WAS verified, but they were unable to fix it. They didn't even try because Jesse told me all of the TSB's were already applied since my car is a 2002 model. However, I made it clear that something more was needed to resolve the issue and Jesse made no effort. The day after I picked up the car I called Jesse to discuss my dissatisfaction and schedule another appointment to have a BMW Field Rep look at the problem. I had to leave a message. That was 2 months ago and I still haven't received a call back. <br><br>After my appointment I received 2 calls from BMWNA asking about my service experience. I complained about the problem, and the poor effort and rubber stamp "could not duplicate" resolution from Steven's Creek. Both people I spoke with said I'd be getting a call from BMWNA to discuss it. As of this writing (2 months later) I have yet to receive a call from anyone at BMWNA or Steven's Creek BMW.<br><br>This was my first and last visit to Steven's Creek BMW's service department. I won't go back there for anything, not even a light bulb. <br><br>In 1996 I was in the market for my first BMW and visited Steven's Creek. Although I was the only customer in the showroom, no sales persons were available to help me. The general mood of the sales department was rude and pretentious. I walked out after 15 minutes of being ignored. More

Are you particular about who services your car? Then read on:<br><br>Last year when my M3 was on a ship coming over from Germany to be delivered to Palm Springs. While I was anxiously awaiting, I start read on:<br><br>Last year when my M3 was on a ship coming over from Germany to be delivered to Palm Springs. While I was anxiously awaiting, I started a quest to find the best BMW service dealership in the Bay Area. I am very very particular and wanted only the best people to deal with my new car. After talking to lots of people and dealerships, one thing that kept coming up was Stevens Creek BMW as the place to go. <br>I deal with Patrick in having my 03 M3 serviced and always have the same M mechanic work on my car. Patrick goes beyond the call of duty to take care of you and your car. I would highly recommend this service department to anyone. BTW...everytime I pick up my car the mechanic comes out and discusses what he did to the car etc....<br> More

I sent my mom (70+ yrs. old sorry mom :) ) over to Stevens Creek BMW to have her first service on her new 325i because I had heard the service department was friendly there. I was really surprised th Stevens Creek BMW to have her first service on her new 325i because I had heard the service department was friendly there. I was really surprised that Roel and the crew there exceeded my already high expectations and treated her with kindness and respect. The car was done quickly, efficiently and with obvious care. Highly recommended! More