Stevens Creek Chrysler Jeep Dodge

Was looking for a Rubicon White with Black top and after going through various dealerships and being unsuccessful, chose the option to go with all white, luckily the one closer to me had this in stock. The going through various dealerships and being unsuccessful, chose the option to go with all white, luckily the one closer to me had this in stock. The price advertised was something we liked and took an appointment and headed over there. At 2:26 PM , I took the picture of the vehicle on the webpage and after going there, magically the price went up by 6K. The manager blamed Jeep as they apparently manage the pricing. They DID NOT honor the price they advertised when I headed out, even after showing the picture, asked me to meet in the middle. We didn’t want to buy from a place that doesn’t honor their prices even when we show the proof. More

We got our desired car, 2023 Hyundai Ioniq 6 EV, but left the dealership with a really bad taste. The used car sales manager, Andy is impolite, unfair, and simply rude. He tricked us with a lower out-the-do the dealership with a really bad taste. The used car sales manager, Andy is impolite, unfair, and simply rude. He tricked us with a lower out-the-door quote calculated with a significantly lower California sales tax value. We had a very tight cash budget and were very upfront about it from the beginning. They also promised us to fix a few blemishes: (1) a small body dent, (2) a badly stained rear seat belt cleaning (3) steering wheel alignment (4) 2 fobs (as promised). What we got at the end? Dent repaired, seat belt NOT cleaned, steering wheel NOT aligned! They fought with us for the 2nd fob as Andy said it must be done by the owner (that would be us?) and by a Hyundai dealership. We were visibly upset about it since it costs a lot to get a replacement fob and we went way over our budget by because of their way of doing business. When our son picked up the car yesterday, Andy gave him the 2nd key fob. Apparently they had misplaced it and had to find it. He added, as our son was leaving the dealership that we were one of the most difficult customers he had to deal with! Nothing more to add. More

Literally wanted to fraud the IRS Gave them an offer on a used EV, right at the IRS price limit. Their suggestion was to modify the price so it came under the sales price limit, but to charge me in othe on a used EV, right at the IRS price limit. Their suggestion was to modify the price so it came under the sales price limit, but to charge me in other ways to make up to their original price. Per the IRS: "Pricing contingent on the value of a buyer’s trade-in or a buyer’s purchase of optional equipment; warranties or services is not allowed. Dealers cannot reduce the sales price of a used clean vehicle to determine if the vehicle is eligible for the credit based on a trade-in transaction or mandatory add-ons." Super shady. I ended up buying elsewhere. More

If you love your vehicle or your money, avoid this place at all costs. What's the first thing you notice in this picture of my tire? Yeah, they wrote on all four tires on the sidewall in permanent metall at all costs. What's the first thing you notice in this picture of my tire? Yeah, they wrote on all four tires on the sidewall in permanent metallic sharpie that can't be removed and sticks out like a sore thumb. In addition to this, when I showed up at the 'Promised' pickup time they told me they that the manager had left and it didn't look like my vehicle had even been touched service wise so I was unexpectedly without my primary vehicle for days. They didn't even offer reimbursement for the unnecessary rideshares I had to take to the dealership to see if my vehicle was ready after the Service department just didn't answer my calls during office hours. EXTREMELY UNPROFESSIONAL all around. You're going to pay more than you want to if you go here and will likely not be pleased with the results. To add icing on the cake, they also put the R-P (Rear-Passenger) sharpie marked tire on the Rear-Driver side so I am really doubting the integrity of the tire rotation/alignment/balancing they 'performed'. More

I would give 0 stars if possible. Left bolts in my cup holder and I had to ask them to finish the job. Had my jeep for 1 week to fix a water pump. Tried getting away with replacing ga Left bolts in my cup holder and I had to ask them to finish the job. Had my jeep for 1 week to fix a water pump. Tried getting away with replacing gasket only knowing I would have to be back for a water pump. Also quoted 1200$ to replace my batteries. Came home and put in new batteries in less than 20 min. I am a female finance advisor not a mechanic so what the heck? Don't trust this place woth your car! More

I would give ZERO stars if possible. Worst service in my entire life. I should have read previous reviews that raised similar concerns. For diagnostics, they took three days withou Worst service in my entire life. I should have read previous reviews that raised similar concerns. For diagnostics, they took three days without contacting us. When we tried to reach out, they promised to call back but never did. Visiting in person was equally frustrating as their system was down, which was the same excuse we got last week. Attempts to contact the service manager or manager on duty were unsuccessful. Despite being told a manager would call us, it never happened. They charged for diagnostics without explaining what was done or providing a diagnostic report. They even suggested replacing the camera without a diagnostic report. When we asked for a quote to replace a part, they said labor charges would be extra on top of diagnostics ($299), which is not true in auto repair. It seems like NO ONE CARES at this dealership. This was one of the worst experiences of my life. More

No one cares about post sale services. Particularly not at this dodge Stevens Creek Chrysler Jeep Dodge dealership. Particularly not at this dodge Stevens Creek Chrysler Jeep Dodge dealership. More