Stevens Creek Hyundai

The process was fast and Kristina was incredibly attentive and kept all my needs in mind throughout the process. attentive and kept all my needs in mind throughout the process. More

The entire experience was great. The salesperson - Brian was collaborative from the start and we were able to align on the pricing before getting to the dealership which was great us The salesperson - Brian was collaborative from the start and we were able to align on the pricing before getting to the dealership which was great use of my time and his. There were no hidden costs and what we agreed on the phone is what I walked out with. Brian was super friendly, professional and knowledgeable. He ensured we not only got a good deal, but had a great experience of purchasing and owning the car. A few special details that added to the experience - 1) Brian gave a very sweet, handwritten note along with our keys that just made the experience that much more personal. 2) I noticed a few scratches and smudges on the car at the time of delivery and Brian made sure to coordinate with us and the service team to ensure we set up an appointment to get that taken care of at the dealership's expense. The appointment is yet to be completed, but do appreciate Brian's follow ups. More

I've had a mixed experience with Hyundai service. The service center front office works well (dealt with Nick and manager Dana, both very helpful), but quality control of the mechanical work on the c The service center front office works well (dealt with Nick and manager Dana, both very helpful), but quality control of the mechanical work on the car was quite poor. I brought my 2023 Sonata to the service shop because the large tray assembly right underneath the engine fell off and were rubbing against the asphalt while driving south on I-5 for no reason other than perhaps not installed or assembled properly. Service shop replaced the tray with a new part, which I paid for along with a new set of fasteners. When I received the car after service, I looked under the car and noticed that the new tray was also sagging down with several fasteners missing in the front. A good mechanical shop would never have delivered a car with missing fasteners, leave alone a visibly sagging under-tray that would eventually fall off, just like it happened on I-5. I informed Nick about the problem, and he put car to a second round into the shop for the mechanics to place the missing fasteners. This should never have happened if quality control measures were in place. The reason I am providing these details is that when I originally brought the car to the dealership service and indicated what had happened with the tray falling down on the freeway, the front office said that they cannot be sure it I hit something on the road that made the tray to fall off. I know I have not hit or scraped anything that would trigger this problem. But it was my word against theirs. If I did not inspect the car after service and drove home and then noticed the same problem much later, I would be accused that I had hit something and have had to pay for yet another under-engine tray assembly. This why I say quality control in the shop is important. More

ALWAYS EXCELLENT AS ALWAYS. THEY HAVE THE BEST CUSTOMER SERVICE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. THEY HAVE THE BEST CUSTOMER SERVICE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. More

I was greeted quickly by a service advisor who knew exactly what I needed. He was efficient and courteous, gave me accurate information about the time needed to complete the service (much quicker than exactly what I needed. He was efficient and courteous, gave me accurate information about the time needed to complete the service (much quicker than I expected!) and called me in the waiting area as soon as the car was ready. Great experience! More

Friendly no pressure service second purchase form the dealership, good value no haggle pricing, Thanks dealership, good value no haggle pricing, Thanks More

Good service. You get quickly attended. Video report is useful. Price for air cabin filter at $132 was highly overpriced though. I purchased the part for under $50 You get quickly attended. Video report is useful. Price for air cabin filter at $132 was highly overpriced though. I purchased the part for under $50 and spent 5 minutes changing it. More

Nice staff, convenient location. We're very helpful in getting me the right car for me. We're very helpful in getting me the right car for me. More

Always a smooth visit when I take my car in for services. The staff is always pleasant, friendly and very professional. The staff is always pleasant, friendly and very professional. More

It was clean and comfortable, easy access to internet with fresh coffee as well. Thank you! with fresh coffee as well. Thank you! More