Stevens Creek Hyundai

Very efficient and friendly staff, easy to schedule and quick service time that was done within an hour! quick service time that was done within an hour! More

Marco is very polite and also enthusiatic, very responsive and efficient, which leaves me with a impression of trust-worthy, and the williingness of working things out with him. responsive and efficient, which leaves me with a impression of trust-worthy, and the williingness of working things out with him. More

Fast and efficient. Nice and clean waiting area. Did all the work except in the time promised Nice and clean waiting area. Did all the work except in the time promised More

It was a pleasure working with Ibraheem to get the new car. Very attentive and great customer service. car. Very attentive and great customer service. More

Brian was an excellent and customer service oriented representative. Obviously there are standards that are applied in professional dealerships, so you arent going to get some kind of magical experience representative. Obviously there are standards that are applied in professional dealerships, so you arent going to get some kind of magical experience, but if you know how to negotiate and work with business terms, you will have an excellent experience. I would recommend working with Brian in particular, very good chap. More

Friendly service manager. But the waiting room was cramped and WiFi did not work. Still not an unpleasant experience. Will go back again. But the waiting room was cramped and WiFi did not work. Still not an unpleasant experience. Will go back again. More

Anthony responded promptly and kindly to my inquiries via email in advance, which saved me time during my visit to the dealership. Kenneth was very helpful in guiding me to make a well-informed decision abou email in advance, which saved me time during my visit to the dealership. Kenneth was very helpful in guiding me to make a well-informed decision about purchasing my car. More

Nick was awesome service advisor, and very helpful when discussing my car issue. Great guy discussing my car issue. Great guy More

Overall I was happy with the service, however the "service pricing total" that was received through text message plus on the phone with Andy were not the out of door price, which should have been exp "service pricing total" that was received through text message plus on the phone with Andy were not the out of door price, which should have been explained. The "service pricing total" did not include the $300+ inspection charge. Also, there was a typo for the quote on tires, $89,000 (vs $890) which made the repair estimate confusing. Additionally, it was not disclosed until I arrived to pick up my car that there would be an additional 3% charge for using a credit card. Please make billing more transparent as this was a frustrating experience. More

When I came in, the advisor told me that I should have the transmission fluid replaced, the brake fluid replaced, and an alignment performed at the current mileage of approximately 29,800 miles. This felt the transmission fluid replaced, the brake fluid replaced, and an alignment performed at the current mileage of approximately 29,800 miles. This felt like a hard sell. These services are not required until 40,000 miles, and I am not experiencing any alignment issues. When I picked up the vehicle after service, all of the tire pressures were incorrect. I was also told that I needed new cabin and engine air filters. However, I had already replaced them prior to the visit. I checked them again when I got home, and they were clean. They were clearly never checked. I then took the vehicle to America’s Tire for balancing. There was also an issue with the center console, and I was told that a replacement had been ordered and would arrive within five days. This was on 2/2/26, and I have not heard anything since. I have been a customer for over 20 years and have never experienced such poor service. I would like the replacement part forwarded to Hyundai of Gilroy for future service. Please contact me to discuss further More