Stevens Creek Hyundai

No basic replacement parts available locally. Takes at least 5 days with a rush order to be shipped from East Coast. Diagnostics not accurate and keep in adding and delaying car repair. Paying f Takes at least 5 days with a rush order to be shipped from East Coast. Diagnostics not accurate and keep in adding and delaying car repair. Paying for a car - leased new last year - that I can not drive for at least 3 weeks… Will not lease Hyundai car again. More

This service department is so well run. I was greeted immediately, given an estimate, and waited while my car was service. I received text updates and the car was ready a few minutes earlie I was greeted immediately, given an estimate, and waited while my car was service. I received text updates and the car was ready a few minutes earlier than promised. Highly recommend. More

Good service from Ken Lee. We were able to agree on a price that I was looking for. We were able to agree on a price that I was looking for. More

Sean and Anthony were extremely helpful and customer focused. Definitely an excellent car purchase experience. focused. Definitely an excellent car purchase experience. More

Excellent service and staff. My only wish being their service center would be open on weekends for issues arising warranting immediate attention. My only wish being their service center would be open on weekends for issues arising warranting immediate attention. More

The service advisor and the rest of the team are terrific! They are very customer focused and provide excellent results. We knew exactly what was happening, since the communication was outstanding terrific! They are very customer focused and provide excellent results. We knew exactly what was happening, since the communication was outstanding. More

The cause of the problem was not identified. Proper diagnostic test was not performed. The service advisor tried to sell service instead and is not responsive to email or text. Proper diagnostic test was not performed. The service advisor tried to sell service instead and is not responsive to email or text. More

I am quite satisfied with my service, I had a smooth experience. Nick checked me in, provided explanations and maintained and communication from start to finish. I appreciated the video of the vehicle i experience. Nick checked me in, provided explanations and maintained and communication from start to finish. I appreciated the video of the vehicle inspection. Thank you More

Excellent service. I was checked in within minutes of arriving. The issues in the car were sent to me through a video, and I could sign it off quickly. This is what car I was checked in within minutes of arriving. The issues in the car were sent to me through a video, and I could sign it off quickly. This is what car service should be like! Thanks Ali. More

So first I had the car towed Sunday morning to the dealership, but it was closed, so the towing company had to keep it in their yard for a few hours. The service rep was very prompt Monday morning dealership, but it was closed, so the towing company had to keep it in their yard for a few hours. The service rep was very prompt Monday morning texting and telling me about the status of the car. He informed me that they didn't have the parts and they'd need to keep the car until Tuesday. Okay. I had to ask about loaners for him to tell me that they didn't have any. Then later I had to ask about Uber payments and he said that I could. But he offered neither but instead I had to ask, so that's a negative. Then on Tuesday I get a text saying "Thank you for servicing your vehicle with Steven's Creek Hyundai" and nothing else all day. Then on Wednesday I texted the service rep asking for an update and got nothing. When I called the service center I was sent to voicemail and left nothing. So I had to call sales and the salesman told me that the service rep I was talking to was sick, as if that matters. The job should've been handed off to someone else to coordinate and someone. being sick should have no impact on customer communication or the job getting done. And then Thursday at 4:51 pm I get a text saying the vehicle was ready for pickup. I picked up the car and it was fine. My wife noticed that the driver's side door rail (where your hand pulls the door closed) had greasy grubby hand markings. I had to scrub it for 10 minutes to get it off. It so happens that our light grey interior on our 2025 Ioniq 5 is VERY sensitive to getting hand prints. So maybe they could've covered it with paper before handling, kind of like some shops do with paper floor mats while they're working to protect the carpet. So it was not the best experience. I'm glad that our car is working now and I'll get refunded for the Uber trips, but the experience could've been better and I would've preferred to not have to clean up after them. More