Stevens Creek Hyundai

The service at this dealership is good when you have a common issues and not when a unknown issue pops up. The service representative was not good in communicating to us timely and we had to call each day common issues and not when a unknown issue pops up. The service representative was not good in communicating to us timely and we had to call each day to know about the issue or if there was any progress. They were very bad with repsect to providing a backup loaner vehicle and asked us to work with Hyundai USA to get our Rental reimbursements which is a whole big process again. More

Great experience working with Christina sween the sales rep she was very helpful and has a great personality great customer service rep she was very helpful and has a great personality great customer service More

Boy, what an outstanding experience I had with the Service Department at Stevens Creek Hyundai. From start to finish, the entire team went above and beyond to make sure my vehicle was taken care of an Service Department at Stevens Creek Hyundai. From start to finish, the entire team went above and beyond to make sure my vehicle was taken care of and that I felt informed throughout the process. A special thank you to Service Manager Nick Collins, who sets the standard for exceptional customer service. Nick is professional, knowledgeable, honest, and truly cares about his customers. He took the time to explain everything clearly, answered all my questions, and made sure the repair process was smooth and stress-free. It's rare to find a manager who is so dedicated to both quality work and customer satisfaction. I also want to recognize Abel, the mechanic who worked on my vehicle. His attention to detail, expertise, and workmanship were outstanding. My car has been fixed properly, and it's obvious he takes great pride in doing the job right every time. Knowing that my vehicle was in such capable hands gave me complete confidence. Finally, a huge thank you to Alma at the service desk. She was welcoming, friendly, organized, and incredibly helpful taking my calls., making the entire experience pleasant and hassle-free. The professionalism, honesty, and teamwork displayed by Nick, Abel, and Alma are exactly why I will continue bringing my vehicle to Stevens Creek Hyundai for service. I highly recommend this dealership to anyone looking for a service department that genuinely cares about its customers and delivers excellent work. Five stars all the way, baby! More

Fantastic job, great customer service. Got in and out in a timely matter. The best service center! Got in and out in a timely matter. The best service center! More

Prior to going to the dealership, I had a good experience getting a quote on the car I was interested in. I was working with Gavon who was excellent! If you go on a Saturday be prepared to wait. T experience getting a quote on the car I was interested in. I was working with Gavon who was excellent! If you go on a Saturday be prepared to wait. There are lots of people!! Financing took a long time, but overall everyone was nice and friendly. Gavon made the experience comfortable! More

Competent, relatively fast and honest service of a serious, hard to diagnose problem. Both the service adviser Nick Collins and the service technician did an excellent job both in quality and the spee serious, hard to diagnose problem. Both the service adviser Nick Collins and the service technician did an excellent job both in quality and the speed of execution. More

I brought my car in for recall work, and they fixed what needed to be fixed. needed to be fixed. More

The estimated time was too long for a simple software upgrade. The work was done way ahead of schedule, but the detailed car wash (promised by sales when I bought the car and by service when I dropped of upgrade. The work was done way ahead of schedule, but the detailed car wash (promised by sales when I bought the car and by service when I dropped off) was not done. Still recommend for now. More

OMG, STEER CLEAR of this place. What a clown show this sales team was. They did not even pretend to offer "customer service" I walked in prepared to purchase a Hyundai within t What a clown show this sales team was. They did not even pretend to offer "customer service" I walked in prepared to purchase a Hyundai within the next day or two, and based on the sales team, I walked out thinking maybe I should reconsider and choose a different make and model altogether. The "service" was atrocious, and would likely be pervasive with car repair side of the house too. Definitely be for warned and go elsewhere. More

Fantastic job, great customer service. Got in and out in a timely matter. The best service center! Got in and out in a timely matter. The best service center! More