Stevens Creek Hyundai

I really hope the system will give me a chance to put negative star. This is the worst dealership I have met. THE WORST. The sales are rude and unprofessional. They provide a price and get really aggress negative star. This is the worst dealership I have met. THE WORST. The sales are rude and unprofessional. They provide a price and get really aggressive when I asked for all payment detail. The price given is much higher than the market average but the sale insist it's the lowest price. And they laughing at you again and again when you ask price. "They are trying to sell you their car for a profit but I'm a good man who don't play games with my pricing". LOL What a drool!!! More

If there was a way to give 0 stars I would. I have never been to a worse dealership in my entire life. How this place stays in business I will never know. This dealership has taken lying and stealing to a been to a worse dealership in my entire life. How this place stays in business I will never know. This dealership has taken lying and stealing to a whole new level. Too long to explain but in the end after we found out they lied, we went back and ended up fighting for weeks for a refund. Even then they laughed as they jerked us around telling us the check was there, us driving out and waiting for an hour, them telling us its not there yet. This went on several times, all the while they sit behind the glass where you can see them laughing at you. WORSE EVER. Should be out of business. More

My money got stolen from my wallet. I was here today for my car Recall service and as usual, i parked my car for inspection and the gentleman who was inspecting the car after inspection asked me to walk to my car Recall service and as usual, i parked my car for inspection and the gentleman who was inspecting the car after inspection asked me to walk to the office to register myself. Without realizing that i forgot my wallet in the center console I started walking to the office but within few seconds i realized that i left my wallet in the car so i rushed back to car which was being parked by the same gentleman to a parking spot, when i reached the car that gentleman came out a bit panicked which made me doubt as i was walking back to the office with my purse i checked my wallet and $200 were gone. I went back to the same gentleman and asked politely if he has taken the money then this is the time he gives me back and i won't complain but he denied. I then approached the manager and before he could speak to me the same gentleman had some talk in a closed room with the manager and the manager came out to me and listen to the problem. Without any help he straight away said that he cannot do anything, his employee doesn’t steal and he is not going to give me $200. Wow, I felt like I did not accuse anyone yet of stealing as I did not have proof and was just asking to check the camera footage and then he says the cameras do not work since 2009 when they took over the building, and that's it. I called 911 but the officer was also not able to help as i did not have proof that I had $200 in my wallet and I cannot prove that my money was stolen. I am going to definitely complain to Hyundai about it but looking at the attitude of the manager I am never walking back here again Please be careful guys More

I've never met a worse salesman in my life. I'm driving to different dealerships to get numbers to compare with what I will end up buying. We looked at a couple of cars which he kept asking about the colo to different dealerships to get numbers to compare with what I will end up buying. We looked at a couple of cars which he kept asking about the color when I told him 3 times no, as to what I wanted! We went inside and when I asked him about numbers he said, Are you buying the car today? I said no, but if your numbers work out I'll be back... his answer to me??? Go look online all the information is there! Really???? So you can't give me any numbers to work with,? No, go online! I will tell EVERYONE I know NOT TO GO TO YOUR DEALERSHIP!!! WORST customer service I've ever seen!! ps I've owned 3 businesses, been in customer service all my life AND worked at a dealership for 3 years... go teach your salesmen how to do their job... and btw, your sales area is old and disgusting!! More

High Mark UP of MSRP + extremely poor customer treatment I was researching the 2020 Kona EV Ultimate and called into the dealership for information, including about financing and leasing - could not get any I was researching the 2020 Kona EV Ultimate and called into the dealership for information, including about financing and leasing - could not get any over the phone, they insisted that we come in. We did and test-drove the car (nice car). But then, when we asked for the financing and leasing details, indicating that we will not make a purchase on the spot but need to go home and crunch the numbers, we were frozen for over half an hour and then given some outrageous quotes that basically said "Go Away!". This dealership feels that the above model is "hot" and warrants $7000 OVER MSRP (yes! you read that correctly - i.e. $9000 over invoice!!). That is a total of $55K which is equal to top of the line Tesla 3. Then the lease (36 months, 10K miles annual, $5000 down payment) was quoted as $912/month (including 9.25% local sales tax). The loan (again. $5000 down payment) was quoted at $756 / month (72 months). Please compare with Tesla 3 Long Range (322 miles compared to the 258 for the Kona) purchase price $48,490 (available on their web site - no games no horse trading), with same down payment ($5200) the lease is $506/month or a 72 months loan(after $5k down) is $689/month. So, if you are looking for the old style opaque process where you are being reeled in to pay without the benefit of comparing and making educated decisions, use this dealership. Otherwise - go to a place where your intelligence is better respected. More

***BEWARE VERY SKETCHY*** This place is what gives buying a car from a big dealership a bad rep. E-mailed interested in a pre-owed Jeep advertised on the internet, received no This place is what gives buying a car from a big dealership a bad rep. E-mailed interested in a pre-owed Jeep advertised on the internet, received no call, just an e-mail that indicated the vehicle was sold. Then two days later I still see the vehicle advertised on the web so I decided to call, then was told that it is there. Tried to get information and give them my trade information, and if it worked I would give them a deposit over the phone to hold because I'm two hours away and didn't want to waste a trip in case the car wasn't there or waste my time with some salesman giving me the run around, but I didn't have too.. unfortunately that's exactly what I got. Three days and two sales people later still the run around with no answers! They kept saying "we're very busy with clients" and also too busy asking what my credit score is when I told them I'm a cash buyer, and yet would not provide final numbers or clear on what their fees are? Always giving me some story, I got this from two salesman, David and Daniel. I called again asking to speak with a Sales Manager figuring that maybe the Manger would take selling cars more seriously and he would give my inquiry and information to a salesman with more time on their hands, but when you call back another salesman picks up and refuses to transfer the call to a Manager and wants me to start the entire process again when I'm already in their system....., that's how I got to the second sales person, promised he would help me, when I told him which car I was interested in on their inventory, I once again was given the run around, I think they no longer have the car and just want me to drive for two hours to convince me on another vehicle or something, I'm so confused..... I don't want another vehicle I called about the Black Jeep Grand Cherokee they have on their lot, I'm not a Hyundai customer, and at this point they have left a very sour taste in my mouth to want to move forward with anything when it didn't even start, sad really. It appears their approach is to exhaust the customer and take the fun out of buying a car, and they succeeded, congratulations to David and Daniel the two sales people I've spoken with and neither could provide the information so I make the drive and buy the car. More

Worst customer service ever Steven creek Hyundai has the pathetic customer service ever. It’s been more than a month now I bought a Hyundai Sonata Hybrid model car from them and Steven creek Hyundai has the pathetic customer service ever. It’s been more than a month now I bought a Hyundai Sonata Hybrid model car from them and I don’t know how many times I contacted them for my 2nd key for the car. But still I am just getting excuses from them not the key. I suggest not to go to this dealership ever. They don’t know how to treat a customer. More

Disappointed The service advisors are not for you. Their job is to charge you as much possible for as little as possible even though they know the car is not going The service advisors are not for you. Their job is to charge you as much possible for as little as possible even though they know the car is not going to be fixed. Shady. Super disappointed. Then they call you a lier for leaving a bad review. Go somewhere else. Also promised to check the car in one day, actually finished a week later. Car got scratched in their parking lot. Keep your money Hyundai Stevens Creek. Your business should and will die. Hyundai Assurance is a joke. Will never buy Hyundai car ever again. Go Tesla. More

Worst customer service DO NOT BUY OR LEASE CAR HERE AT THIS LOCATION. they are so rude and they are not professional AT ALL!!!! I returned my car to them. I came back after DO NOT BUY OR LEASE CAR HERE AT THIS LOCATION. they are so rude and they are not professional AT ALL!!!! I returned my car to them. I came back after half an hour because i left my sunglasses. They first said they send the car somewhere else. When my boyfriend went inside he found out AFSHIN MOTALEBI or he put a name for himself SEAN MOTALEBI steals my sunglasses. Do not go with him. Dont trust him!!!!!!!!!!! He pushed my boyfriend and told us to get out. And abused us the way he talk to us. I WILL FOR SURE FOLLOW UP AND MAKE SURE HES NOT WORKING THEIR ANYMORE. HE IS A THIEF!!!!!!!!!!!!! And the other guy he was unrespectful and he said hes the manager. Michael lopretta (all of them pretend to be the manager).I have never seen a customer service like this before in my life. For a sunglasses they abuse you. And kick you out. I feel bad for them. When they steal a $400 sunglasses im sure they STEAL LOTS OF MONEY FROM CUSTOMERS. DO NOT TRUST THEM. THEY WILL RUIN UR CREDIT TOO. THEY DONT KNOW HOW TO RUN UR CREDIT. WORST EXPERIENCE EVER!!!!!!!!!!!! More

Dangerously negligent service We took our Elantra to this dealer twice in 2018, in January and again in June, with a continuous loud noise coming from the front of the car. Both vi We took our Elantra to this dealer twice in 2018, in January and again in June, with a continuous loud noise coming from the front of the car. Both visits they failed to identify the noise, sent us off without addressing the problem. (And this was a loud noise.) We took a trip to the Grand Canyon right after the June visit to Stevens Creek service department. The air conditioning quit in the desert. The noise was the air conditioning ‘s clutch and condenser failing. And this dealer’s service department had failed to identify the problem, not once but twice. Dangerously inattentive service department! More