Stevens Creek Hyundai

I had purchased a used Genesis Coupe from a dealership in Sacramento that I had found online. Since I work in San Jose, I brought my car in for a covered warrranty item (condensation within the taillight le Sacramento that I had found online. Since I work in San Jose, I brought my car in for a covered warrranty item (condensation within the taillight lense). The car had the balance of the 60,000 mile bumper-to-bumper warranty, and when I made the appointment, I was assured that the part was covered, and that they had a replacement lense unit in stock. By the time I arrived in the afternoon, the sun had evaporated the mornings condensation. Brian, the service rep, stated that the supervisor would need to speak with me. He came out, eyeballed the bumper and declared that the car had been in an accident, and that the lense was probably cracked. I told him I had a clear Carfax report, to which he replied that the car was probably repaired without a body shop, and that he could tell because the bumper had been re-painted. He told me he had "many years" as a body shop owner/manager. Bottom line: they would not investigate the problem w/o a written estimate which I would be required to sign...at that point who know what they would "find". I declined to have my car looked at, and left. I contacted the dealership in Sacramento where I bought the car. They offered to check out the problem for free. He also stated that he had seen several taillight seals fail, and that any paint on the bumper was probably touch up paint applied by them to repair minor scratches on the bumper, to make the car cosmetically more appealing. Stevens Creek Hyundai lost a potential customer, as their location is very convenient to my work. I definely will go out of my way to find a more accomodating dealership More

I went to lease a car here and I actually leased an Elantra for 205 a month and paid 2500 upfront ... After 9 months of use I had to return a car due to moving to another state. On the day signing the Elantra for 205 a month and paid 2500 upfront ... After 9 months of use I had to return a car due to moving to another state. On the day signing the lease I was told in case of cancellation I have to pay 400 dollar only and when I wanted to return the car I found that it was a huge trouble! and I ended up paying 1600 dollars. They are thieves and liars... Never trust them More

Let me start by writing that I recommend Mac and Stevens Creek Hyundai for your car purchase. In my experience, they focused on customer satisfaction, before, during and after the purchase of the vehicle. Creek Hyundai for your car purchase. In my experience, they focused on customer satisfaction, before, during and after the purchase of the vehicle. On July 17, 2012 we purchased a 2013 Hyundai Elantra GLS PZEV A/T from Mac at Stevens Creek Hyundai. Mac provided us with the best offer on that day for this ski blue Elantra that included the GLS preferred package, first aid kit, ipod cable, rear bumper applique, cargo net, cargo tray, mud guards, and carpeted floor mats. We only wanted the preferred package, the carpeted floor mats and the color was a must have. However, the price was right with the additional accessories. We are satisfied with the price paid and services received. It all started with needing a car for a new Job in CA. We immediately started to negotiate on line with dealerships in the Santa Clara, CA area. We had already reviewed many 2013 cars (Corolla, Civic and Elantra). We test drove locally the Corolla and the Elantra before deciding on the Elantra. All that was left to do was to buy the car in CA. The online negotiations started about a month before even setting foot in CA with three dealers. We narrow it down to two. We arrive in CA on the July 16, 2012 and during that afternoon we interfaced with the two dealerships. The next day we settled with Mac. Reluctantly because representatives of the other dealership were implying that Stevens Creek Hyundai was not a good place to buy a car. Specifically that their paper work was messy and the lack of coordination among departments. It seems all seamless to us. After settling with Mac, we went out for a meal, came back and signed the papers. Mac when over the car with us and we drove off the lot. The negotiated price included dealer’s discount. We also received a recent college grad discount that same day. We provided the dear with the required DD 214 for the military discount and received the check four weeks later. We made a great deal while receiving great services. Mac and Stevens Creek Hyundai we wish you many satisfied customers. More

We bought a car from this dealership yesterday (8/27/12). The salesman was great but the rest of the dealership totally failed on customer service. We negotiated our top price and they kept coming back with The salesman was great but the rest of the dealership totally failed on customer service. We negotiated our top price and they kept coming back with "can you help me out more on this?" responses. Finally, we walked. As we walked up the block to our car (no place to park near the dealership), we heard shouting. The salesman and the sales floor manager were running after us! They said they would accept our offer. I gave the salesman my credit card for the down payment (I wanted the points) at 5:13 PM. We did not leave the dealership until well after 8:00 PM. We finally got to talk to the finance manager around 7:30 PM (he said they were really busy that day - like we cared!) He gave me back my credit card and said they could only accept a check or cash for the down payment, which meant they kept my credit card to hold us hostage for more than 2 hours after we negotiated the deal. He want through the pricing. It turned out that they applied a $1500 "dealer incentive" that made our price fall easily within what the dealership could meet. We are happy with the car, but if you buy from this dealership, refuse to give them a check (or anything else) until you see the finance manager. It may save you from spending hours in the waiting area. Or don't obey your peace-loving spouse and make a big fuss if they rudely keep you waiting, as they did for us! More

I had a wonderful Experience purchasing a new vehicle with Shawn and Tim! Stevens Creek Hyundai had the only Pacific Blue Pearl base SE Sonata in the West Coast. They even honored the "Plan A" Hyundai C with Shawn and Tim! Stevens Creek Hyundai had the only Pacific Blue Pearl base SE Sonata in the West Coast. They even honored the "Plan A" Hyundai Circle Price (Family and Friends Pricing) certificate which I had obtained from Hyundai Corporate. Shawn had taken my deposit over the phone and was willing to hold the car for me for 2 weeks. I booked up a flight from SoCal, had all my paperwork ready, and was in and out of the dealership within an hour. Tim and Shawn were VERY professional and courteous and would recommend purchasing a vehicle with them! More

Great Service & Accommodating. Reza was very helpful & respectful. The whole process was a pleasant experience here.I am a very happy customer and will recommend. & respectful. The whole process was a pleasant experience here.I am a very happy customer and will recommend. More

I went to cars.com, got a quote for a 2012 Veloster, $18,350 (that's MSRP + destination charge and the typical options at full price). I called AND emailed Mac, the internet manager to verify that this $18,350 (that's MSRP + destination charge and the typical options at full price). I called AND emailed Mac, the internet manager to verify that this price included any markup, accessories, destination charge etc. He said AND WROTE yes, this is the final price of the car, excluding tax and doc fees....quote good for 72 hours. So I travel one hour to the dealer. Look at the EXACT car, and say "I'll take it." Mac had me fill out a credit app. Fifteen minutes later a sales manager calls me into the office and says "we can't sell you the car at that price, we're hoping you'll work with us." He told me Mac should not have quoted that price, that it was a mistake, and they meant to sell the car at $2000 markup, but if I would just "work with him" I could have it for less, but not at the quoted price. I told him I intended to buy the car for the quoted price. He said that was not possible. I asked to speak with the owner. I was told he doesn't work on weekends. I told him I'd wait in the lobby until I could speak with the owner on the phone. SUDDENLY (less than five minutes) he was magically available in a back office, where I was escorted and was told that "the market price had changed since this morning" and that he "would lose money selling the car at MSRP." What a load...any dealer would be happy to sell cars at MSRP, this dealer just realized he could make a quick buck selling it for more. More

To begin with, I went to this place on Sunday afternoon to buy a car for my brother. Its his first car ever, so we were very excited. We expected it to be busy, so we were willing to wait. The Sales manage to buy a car for my brother. Its his first car ever, so we were very excited. We expected it to be busy, so we were willing to wait. The Sales manager mentioned that he is short of staff and will check if anyone can be free. A sales guy, Ron came over immediately to help us out. He showed us the Elentra and the Sonata. We mentioned that we are looking at other cars too and that sort of irritated him. We first took the Elantra for a test drive. While driving around, we asked Ron some questions and were trying to get our doubts cleared. He was being very rude and arrogant. We came back to the showroom and were waiting for Ron to get the Sonata keys as we mentioned we wanted to test drive both. Since Ron did not return we went inside to check and there we were told that "Ron is frustrated with us and our questions". We asked for an explanation and the sales manager could not give us one. He was in turn very rude. I guess they sell enough cars that they really don't care about their customers. I am glad I had this experience. This is how they treat us before we buy the car, I cant imagine how they will treat us after we buy it and need it serviced. Please go to the place only if - 1. You dont ask questions. If you do ask questions about the cars, they get irritated and do not entertain you. 2. You dont mind being insulted by some racist sales team. More

First, the salesperson lied about their inventory. I was looking for new Hyundai Sonata GLS 2011 with on-board GPS. They don't have one and told me they do before I paid a visit. On site, they tried to conv looking for new Hyundai Sonata GLS 2011 with on-board GPS. They don't have one and told me they do before I paid a visit. On site, they tried to convince me that aftermarket GPS will be as good as the original one though different. Therefore I agreed to pay the FULL price of Sonata with on-board GPS and get one with aftermarket GPS. It took two weeks before I actually get to see the GPS installed. Immediately upon installation, I found that it lacks the most important features - voice activation+traffic information+steering wheel control. These three main features are the advertised features of Sonata GPS. Not only that, the installation also disables my voice-dialing for bluetooth phone. Feeling being cheated, I immediately requested a removal and refund on GPS part. The general manager Abby came and assured me this can be fixed. He later provided me with information of Pioneer AVIC-Z130BT GPS and asked if that fits my need. After carefully inspection on the specifications of this new GPS, I further confirmed that this replacement GPS will make sure my steering wheel buttons control effective too. Satisfied by these assurance, I agreed on this replacement. However, Abby told me I'll have to wait indefinitely. I was really tired of contacting Abby everyday for two months and it gets nowhere. Finally, I gave up and requested a removal and refund a second time. This time, this dealer refused any of my phone call. This whole process took me two months and still unfinished. I kept all email evidences for this transaction. More

Firstly, when we called to see if they had a vehicle in stock before driving to the dealership RON said it was in stock. When we go there, we were greeted by someone else who showed us around. They did not stock before driving to the dealership RON said it was in stock. When we go there, we were greeted by someone else who showed us around. They did not have the car instock that they originally said they did. We were continuously lied to about which cars they could get, and said there were only TWO of the models that we wanted in the entire state of California. (Which after going online afterwards, we found that there are many many more than just TWO). They are disgusting sales people, who don't tell you anything close to the truth, tried to get us to pay a deposit so they could "check and see if they can get a car shipped"... absolutely horrible. Don't waste your time here, ever.... I would pay more money to go somewhere else. More