Stevens Creek Toyota

Rick Vargas (service advisor) explained the technical difficulties with the recall/repairs (possible water pump and steering column wear problems) to my 2009 Toyota Prius. When I asked how much this rec difficulties with the recall/repairs (possible water pump and steering column wear problems) to my 2009 Toyota Prius. When I asked how much this recall/repair would normally cost, he estimated about $1000 (mostly labor). It was reassuring that Toyota actually took the time and spent the money to find/fix potential problems. Finally, the car was ready to pick up an hour earlier than estimated. More

The service was prompt Mr Zrmic explained what was The service was prompt Mr Zrmic explained what was needed .He went out of his way to make certain I knew what was needed The service was completed p The service was prompt Mr Zrmic explained what was needed .He went out of his way to make certain I knew what was needed The service was completed promptly Overall a great experience More

Had a great experience buying my used car at this dealership. Anil was very accomodating and he gave me a good deal with the car I got and a good price for my old 1996 Honda that I traded-in. I can d dealership. Anil was very accomodating and he gave me a good deal with the car I got and a good price for my old 1996 Honda that I traded-in. I can definitely recommend him to my friends the next time they will be looking for a used car also. Thank you Anil for the time and the patience. Keep up the good work!!! More

Rick Vargas is like a detective going through the evidence of a problem whenever you bring your vehicle in for service (not that often with a Toyota). He isolates the problem, gets his staff on the evidence of a problem whenever you bring your vehicle in for service (not that often with a Toyota). He isolates the problem, gets his staff on the issue, keeps the customer informed. My first generation Prius runs like a champ thanks to the care of the staff More

after having a bad experience with a salesman at stevens creek toyota 2 years ago i thought i would never go back BUT they had the only 2013 toyota tacoma Xrunner in the area so i went to check it out figur creek toyota 2 years ago i thought i would never go back BUT they had the only 2013 toyota tacoma Xrunner in the area so i went to check it out figuring the same thing couldn't happen again, i was met by a friendly salesman Ray Ansari and we had a chat about the vehicle in question and went on a test drive, long story short we settled on a fair price for the truck and a fair price on my trade-in no haggling no BS just straight friendly talk, i felt great about my purchase price and trade-in and would recommend that anyone looking to purchase a toyota go check out toyota of stevens creek....now go buy that new car you always wanted!!! More

I got the car I wanted - mostly - but the sale experience leaves much to be desired. You will get screwed on a trade-in. Massively. They won't budge from THOUSANDS below the trade-in value. I eventually got leaves much to be desired. You will get screwed on a trade-in. Massively. They won't budge from THOUSANDS below the trade-in value. I eventually got $5,000 for a car that the KBB lists around $8,000 for a trade-in and that I now see on their site listed for $10,995. That's the VERY SAME car - matching VIN and everything. The first person to take me for a test drive knew nothing about the car (a Scion iQ) and he fell in love with the clever dome light. All my technical/operation questions about the car had to be answered by my own research online. I brought my own financing, but they demanded that they run a credit check and try to offer their own. Finally, the last guy you talk to will try everything in his power to use up every last dollar of your budget and trade. I did buy some options (an extended warranty, floor mats) but was heavily pressured for all sorts of junk (Xzilon coating, "dent protection" and other "service plans.) The one thing I really wanted to upgrade - the stereo - was ignored. The upgrade was listed at $479 on the Scion site but was quoted by their parts team at over $1,000. Now their site offers a different stereo upgrade, but it's over $800. Once the signature is on the paper, it's impossible to get straight answers out of anyone. I still don't know who to call if I need roadside assistance ("You'll get something mailed to you" - hasn't happened) and no one has a straight answer about the upgraded audio system except the over-$1000 from the parts department. I love my little iQ, but the sale experience leaves much to be desired. More

I traveled all the way from Southern California to secure a great deal I received from Francisco for my 2013 Toyota Corolla. The process was straight forward and took only an hour to close--I didn't feel an a great deal I received from Francisco for my 2013 Toyota Corolla. The process was straight forward and took only an hour to close--I didn't feel any pressure to upgrade or purchase any unnecessary packages. I highly recommend Stevens Creek Toyota if you're looking for a no-nonsense experience. More

This dealers website says you can come in without appointment for an oil change. I went in today and they refused saying they are too busy. I told them oil change takes 10 minutes. But the person was appointment for an oil change. I went in today and they refused saying they are too busy. I told them oil change takes 10 minutes. But the person was so rude, he kept saying no and told me to take my car away from there. More

I bought a new toyota corolla from this dealer. They I bought a new toyota corolla from this dealer. They guided me excellently right from seeking my requirements, suggesting the right models for me, g I bought a new toyota corolla from this dealer. They guided me excellently right from seeking my requirements, suggesting the right models for me, giving me a good test drive, explaining each and every feature of the model, pricing options and cost benefits in each model available. I could make an informed decision. Coming to the pricing, they were upfront in explaining how pricing works in US (myself being new to US), giving me the best deal. I should appreciate they were quite flexible in giving me different options on financing part and I could pick the one best suited for me. Coming to the paper work, it was all done in a very short time. They explained well everything in the contract, servicing options available. And the delivery was perfect. They also suggested me the right car insurance which also turned out a good deal. If someone is looking for a good deal and great customer experience, this is the place to go. More

An overall great experience buying a car from Stevens Creek Toyota. In contrast to other dealerships, there were no games at all. I took a test drive on a Saturday and clearly made it know that I wasn' Creek Toyota. In contrast to other dealerships, there were no games at all. I took a test drive on a Saturday and clearly made it know that I wasn't yet ready to buy. Robert, the salesman, had no issues with that approach. On my way out the door, he indicated that he could take a couple of thousand off of the sticker price. On Wednesday of the following week, I visited a total of 3 dealerships to get their best offer on the same make/model/options, etc. Capitol Toyota quickly gave me a number with no pressure. Piercy Toyota started the games ("Let me see what I can convince my manager", "What would it take to get you into this car tonight", "I'm on your side here", etc.) and came back several times with prices higher than Capitol, despite being told that Capitol had already beat their price (Maybe they didn't believe me!). Then I went to Stevens Creek Toyota. I told them what I wanted to pay. They came back $500 higher. (Still less than the Capitol price) I asked them to drop it by $150, and they did immediately. Told them I needed to check with the wife, and they jumped straight to my offering price. Total time required to get to my desired price: 20minutes. I HATE the games that some dealers play (Piercy), and Stevens Creek didn't even try that. This was the best car buying experience I've ever had. For the first time, I don't feel cheated. More