Stevens Creek Toyota

Sloppy service leaving low air pressure and no tire air cap I have reported two issues by calling the customer service that happened to my car after the most recent service on 12/8/2019. After the service, I fo I have reported two issues by calling the customer service that happened to my car after the most recent service on 12/8/2019. After the service, I found out that all four tire caps are missing. None was put back. Then, the next morning, 12/92019, the tire low pressure light went on. I checked the pressure and it was only 19 PSI in the rear left tire. I pumped the air in on the night of the 14th and as of today, 18th, the light has not turned on yet. I am very disappointed in this service because of the two issues. More

Got no call when car was ready Last service was great. This time the service guy said it would be 2 hours and I dropped my car off at 8:30am. I had to call back at 12pm to see if Last service was great. This time the service guy said it would be 2 hours and I dropped my car off at 8:30am. I had to call back at 12pm to see if my car was ready to be picked up or not. Never received an update that my car was ready. They rotated my tires and filled up all the air, but they forgot to put back all my tire valves!!! More

Very Satisfied I was greeted the moment I arrived and was instructed where to go . Every moment was organized and was informed of my wait time. My vehicle was taken I was greeted the moment I arrived and was instructed where to go . Every moment was organized and was informed of my wait time. My vehicle was taken at my scheduled appointment. I was very pleased with my service person who did not push any other maintenance that was not necessary. I was informed throughout the day on my status of my vehicle via text messages. I was very satisfied with my experience. More

AN EXCELLENT CAR BUYING EXOERIENCE! I recently bought a Toyota RAV4 hybrid from Steve Lawrence & Steve Williams, both of whom were very helpful, polite, & easy going. There was no pressu I recently bought a Toyota RAV4 hybrid from Steve Lawrence & Steve Williams, both of whom were very helpful, polite, & easy going. There was no pressure, they offered money-saving tips, & presented me with attractive choices. Their post sale services couldn’t be better. When I need help w/the technology or have questions, they are readily available, An excellent car buying experience! Go visit “THE STEVES” @Toyota Stevens Creek, San Jose More

Tacoma Service Dave Oliver in Steven Creek its very helpful person my Tacoma is update all services I received my Tacoma on time . Thanks for help me. Asif Dave Oliver in Steven Creek its very helpful person my Tacoma is update all services I received my Tacoma on time . Thanks for help me. Asif More

Great Service John Smith is the best. He cares about the customer. I have been bringing my car here since 2007 and always treated with respect. Thank you John Smith is the best. He cares about the customer. I have been bringing my car here since 2007 and always treated with respect. Thank you More

Service Advisor John Smith is the best! I’ve had terrible experiences with service advisors at other Toyota dealerships, but John Smith is hands down the best. He is honest, efficient, knowl I’ve had terrible experiences with service advisors at other Toyota dealerships, but John Smith is hands down the best. He is honest, efficient, knowledgeable, and treats his customers like they are family. I would never go anywhere else. More

Service Department I have been bringing my car here for service for 7 years. They are always prompt and the shuttle service is very handy if I choose not to wait. The I have been bringing my car here for service for 7 years. They are always prompt and the shuttle service is very handy if I choose not to wait. The weekend service makes it very convenient for me to bring the car in. John Smith is always polite, professional, and very accommodating. He goes above and beyond to make sure my car is up to date on all maintenance items. More

Steadily decreasing customer service Been going to this dealer for service since 2006. Constantly changing service advisors. It's completely the luck of the draw as to what kind of servic Been going to this dealer for service since 2006. Constantly changing service advisors. It's completely the luck of the draw as to what kind of service advisor you'll get -- some are good, some are not responsive. They used to schedule your next appointment for you for your 6 month/5000 mile next service. Not anymore. They put a sticker on your window and make you call in to schedule the next appointment. They pressure you to leave 5 star reviews with Toyota but are insincere when it comes to resolving customer service issues. You have to request the service advisor to review the multi point inspection with you, otherwise they simply give it to you with your invoice and let you figure it out. Customer service in the service area has decreased over the years. More

Maintenance of Vehicle I have worked with many technicians including Makin (sp), and Carlos, just to name a few. Each time I need to schedule my vehicle for service, or have I have worked with many technicians including Makin (sp), and Carlos, just to name a few. Each time I need to schedule my vehicle for service, or have had to have my windshield and rear view mirror replaced I was treated with exceptional customer service. I have had my vehicle detailed, and was offered a loaner vehicle as a courtesy. I live in south San Jose and could go to Capital Toyota which is closer, but I prefer Stevens creek Toyota because loyalty is a priority for me. More