Stevens Ford of Milford

Answered all my questions. Easy to work with. Answered all my questions. Easy to work with. Easy to work with. Answered all my questions. Easy to work with. More

Everyone was very helpful and attentive Highly recommend to anyone looking to buy or service a Ford or Lincoln to anyone looking to buy or service a Ford or Lincoln More

Will is amazing! Very helpful and knowledgeable.. He makes sure to find the perfect for for you Very helpful and knowledgeable.. He makes sure to find the perfect for for you More

I have purchased many cars from Stevens Ford and all serviced by Stevens Service Department. The management team made sure everything went perfect !! And the service advisor Melissa was incredible. If I serviced by Stevens Service Department. The management team made sure everything went perfect !! And the service advisor Melissa was incredible. If I could I would give the Dealership 10 stars!!! More

Kevin had great communication, reliable, worked hard to get my explorer fixed in a reasonable time frame. Very professional. get my explorer fixed in a reasonable time frame. Very professional. More

I purchased a used 2022 Ford F-350 from this dealership out of state and unfortunately had a very disappointing experience both during and after the sale. During negotiations, I worked with my salespers out of state and unfortunately had a very disappointing experience both during and after the sale. During negotiations, I worked with my salesperson, Stephen, and asked that the deal be structured at a 5.8% interest rate. I was provided a signed deal reflecting that rate, contingent on credit approval. After my credit was run, I was told over the phone that nothing had changed, so I proceeded with the purchase and placed a deposit. However, when I arrived at the dealership a few days later, the terms had changed significantly. I was presented with a 10.2% interest rate and told that was the best available option. I was also told the monthly payment could be kept the same, which ultimately did not reflect the reality of the financing terms. As a result, I now have to refinance the vehicle to get the rate originally discussed. Shortly after getting home, I discovered that the passenger-side tail light had a hole in the housing, allowing water intrusion and causing part of the light to malfunction. This condition was present at the time of sale (and visible in the original listing photos), but it was not disclosed, and was hidden with red tape. I contacted Stephen the following day and was told the issue would be corrected. However, instead of receiving the correct replacement, I was sent a cheap aftermarket taillight which was not even for the correct truck. I reached out again providing the Ford P/N and was assured the correct tail light would be sent. I again was sent a cheap aftermarket tail light which did not match as they are a different brightness. After multiple emails and follow-ups went unanswered, I sent a certified letter requesting a proper resolution. This eventually prompted a response from management. I spoke with Sean, who acknowledged the prior communication issues and stated he would follow up with a solution to “make it right.” That follow-up never came. At this point, the issue remains unresolved. What should have been a straightforward fix turned into weeks of poor communication, unfulfilled commitments, and lack of follow-through. I would strongly recommend that anyone considering purchasing from this dealership carefully review all financing terms in writing and thoroughly inspect the vehicle before completing the sale. I would still be willing to resolve this matter if the dealership chooses to follow through. More