Stevens Ford of Milford

We wanted to send a note to thank you and your staff for the exceptional service we received from Stevens Ford recently, particularly Brian Burgess. Right after the blizzard, like so many other people, the the exceptional service we received from Stevens Ford recently, particularly Brian Burgess. Right after the blizzard, like so many other people, the transmission on one of our service van's died. We contacted your facility, and from the very beginning we received outstanding customer service. It was a hectic time for everyone, trying to dig out from the storm. I would imagine there were many obstacles on your end regarding parking lot situations, delivery of parts, an overwhelming amount of work, etc. Yet none of that affected the way our needs were handled. Brian was pleasant, thorough and efficient. Being in a service based business ourselves we are extremely grateful for the service that was provided. We were pleasantly surprised when we got the call first thing Monday morning that the van was ready. We had several customers relying on us to repair their heat and because of the great and timely service that Stevens Ford provided, our customers, and our business did not suffer. For this we are extremely grateful. We will be sure to refer customers your way in the future. Sincerely, A&S Nathan Heating & Cooling, Llc. More

I drove my car off of the lot on October 10th and have been the happiest driver on the road ever since. After having a terrible experience at a nearby dealership I decided to try my luck here. My job had been the happiest driver on the road ever since. After having a terrible experience at a nearby dealership I decided to try my luck here. My job had a partnership with Ford anyway so I figured it couldn't hurt. When I walked in someone immediately came over and asked how they could help us. Brian was kind enough to explain how the discount with my job would work and then asked if I wanted to look at cars. There was ABSOLUTELY NO pressure. He told me to walk around and tell him what I liked and that's exactly what we did. When I found the car I liked he got the keys and let me take the car for a drive. When we returned he asked me what I wanted to do, and of course I left my deposit. He followed up with me that next Monday and I arranged to go in to sign the purchase order and my father looked at the car. He told me the car would be ready for pick up on Friday and asked if there was anything else I wanted. When the big day came my car was fully detailed and looking as fresh as ever. Stevens Ford is the BEST place in CT to make a purchase. My car has a 100,000/7 year warranty and it covers any major damages. It has been a dream come true for me! And the best part is I still keep in contact with them and they've followed up to make sure i was doing well with my Cinderella! Now that's what I call amazing customer service! More

Went to the dealership last week to check out an Edge with my husband. We were immediately greeted by Ron, who took our information quickly and got us right into the vehicle to test drive. We really felt with my husband. We were immediately greeted by Ron, who took our information quickly and got us right into the vehicle to test drive. We really felt like he had our needs in mind when helping us decide which exact model and color would best suit us. We were offered coffee while we waited for the vehicle to be brought up, and all of the salesmen were so friendly, making sure we had a perfect experience. When it came down to checking out credit, etc. the finance department was great. They helped us weigh out leasing vs. buying options and made sure we got the best vehicle possible. We never expected to make a purchase on our first trip to the dealership, but the service was so phenomenal that we saw no point in going anywhere else. This is our first Ford and it most certainly won't be our last! Keep up the good work Stevens! You earned yourselves life-long customers! More

I have been a longtime ford customer and the the time came to replace my 2000 ford explorer with something newer. I spoke with the General Manager Ron and told him exactly what I was looking for and wha came to replace my 2000 ford explorer with something newer. I spoke with the General Manager Ron and told him exactly what I was looking for and what I could afford. After some searching they got a vehicle in that was perfect and honestly more then I had hoped for considering I was very specific about wanting a newer explorer with a third row which are hard to find in good condition and the price I was given was fantastic. Marilyn the finance manager was great she was able to get me financed with terms I could comfortable handle and on delivery day she had me in and out of the finance office quickly. I love my new truck and have already recommended Stevens Ford to friends and family for there next car purchase. More

I was travelling 150 miles from home when I had an engine problem. Despite a typically busy Tuesday morning in their Service Dept., Joanne had my problem analyzed within 10 minutes. Informed that I had a pot problem. Despite a typically busy Tuesday morning in their Service Dept., Joanne had my problem analyzed within 10 minutes. Informed that I had a potential $1,600 repair, she went above and beyond to find a Ford Service Notice which indicated Ford would pay for this. Since she had to order the part for the 6 hour repair job, she got me a Courtesy Vehicle ride to the train station so I could get home. When the repair was comnpleted, she arranged to pick me up at the train station several days later so I could resume my journey. The Stevens AutoGroup experience I had with Joanne and the Service Dept was superior to that of my home dealership - and this from a dealer I'd never visited and would likely never visit again. Highest rating! Rick G. More

Our car was struck by lightning which fried the computer electronics. This can end up being a 'total loss' but because the service department was so conscientious about evaluating our car, the insurance com electronics. This can end up being a 'total loss' but because the service department was so conscientious about evaluating our car, the insurance company decided to go ahead and fix it. We just got it back and everything is running great. Thanks everybody at Stevens! More

While on vacation in CT I had a problem with my Ford Truck. The service manager at Stevens of Milford was very helpful; they fixed my truck and got me back on the road in no time. I would definitely r Truck. The service manager at Stevens of Milford was very helpful; they fixed my truck and got me back on the road in no time. I would definitely recommend this service department. Stevens, thanks for all your help. More

Not from the area needed to find a dealership to service my Lincoln. Stevens took care of everything for me. I am very happy with the staff and the service. When its time to trade in my car I'm going ther my Lincoln. Stevens took care of everything for me. I am very happy with the staff and the service. When its time to trade in my car I'm going there first. Great people and great service very happy with my experience. More

Steven's of Milford has one priority, CUSTOMER SERVICE. I own 3 Fords; all of which I have serviced at Steven's. I purchased my '06 Explorer there and have recommended Steven's to a friend who was looking to own 3 Fords; all of which I have serviced at Steven's. I purchased my '06 Explorer there and have recommended Steven's to a friend who was looking to buy a Focus. He went to Steven's and bought the car. What impresses me too is the fact that David Stevens who owns the dealership is truly concerned with customer satisfaction. I had an issue with my '06 Explorer that was a manufacturers defect. Ford would do nothing. Steven's FORD listened to what the problem was and took care of what FORD should have. This is true dedication on the dealer's part to serving the customer. I would without question give Steven's FORD a 100 star rating! More

My wife and I went to this dealer to purchase a new Ford Explorer (our third in 12 years) in January of 2012. Initally we met with Shawn, a young sales guy who was nice, worked hard and found us a vehicle. Explorer (our third in 12 years) in January of 2012. Initally we met with Shawn, a young sales guy who was nice, worked hard and found us a vehicle. We then signed the paperwork on January 28,2012 to buy a new Explorer with a CJ. CJ was a consummate professional, and we felt comfortable with our purchase. On January 30th, 2012 I called to see what the delivery date would be for the car, and we were informed that CJ had left to become the GM of Branford Ford, which did not surprise us since he a good guy and very capable. I asked who I need to speak to in order to get our car delivered and they indicated that a Bob in sales would handle it. When I was transferred to him I explained what had happened and after doing so Bob asked how he could help me. I explained again what had happened and Bob indicated that he was not the sales person that sold me the vehicle, could not help me and hung up. I called back the dealership, explained to the receptionist what happened and was told that "Bob treats all customers and even employees like that" and was told not to be offended. I asked what the next step was and they attempted to transfer me to Ron, who they indicated was now the sales/ general manager. Ron was too busy to speak with us, so I was transferred back to the reception, who then transfered me back to Bob, who told me once again that he could not help me and hung up. At that point, we called Ford regional customer service, who apologized but indicated that the dealership was independently owned and that they could not really do anything. While we tried to decide what to do Ron called us the next day. I was expecting that he was calling to apologize for the mixup but instead he was furious that we had called the Ford Customer Service line and had spoken poorly of the dealership. He indicated that he was refusing to deliver the vehicle that we purchased, and that irrespective of the fact that we had a signed contract he was not going to deliver the vehicle and he hung up the phone. As a loyal Ford owner for many years now we were taken aback by all of this behavior and wondered if this is why US Automakers have trouble selling cars. When we looked at the other reviews for this dealer you will see that it is no wonder why they have a 2.9 out of five rating. At least they are consistently bad. Be careful if you choose to deal with these guys. Thankfully, we were able to reconnect with CJ at Branford Ford (a consistently 5.0 rated dealership), a longer drive but well worth it. He and his team were able to deliver the vehicle that we wanted within a week at the same price. We have since brought the car back to Branford for scheduled service and their service dept is also very good. More