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Stevenson-Hendrick Mazda of Wilmington
Wilmington, NC
979 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 11, 2022
Running a good clean scam. Their call center called me and said for being a valued Mazda customer they were giving a tire rotation, alignment, oil change, and multi point inspection for $44.99. I sche and said for being a valued Mazda customer they were giving a tire rotation, alignment, oil change, and multi point inspection for $44.99. I scheduled to the be there at 8:30 AM, drove across town. When I arrived Patrick the shop manager looked at me like crazy when I told him the deal. After some back and forth, he said he would honor the deal. He called me about my cabin air filter being extremely dirty and that it’s hard to find and kind of expensive but I should go ahead and get it. The price he quoted me was $88.00. I called him back and said, “Is this the same cabin airfilter that all I have to do it open the glove box, take the old one out and put the new one in?” “Yes”, Patrick replied. “And is this the same filter I found on the Mazda Website in 4 minutes for $33.00?”, I asked. “Yes”, he admitted. I told him I will purchase it and replace it myself. I get to the dealership to pay for all the services rendered and he said it was over $60.00. I asked him why he said it’s the $44.99 plus taxes. “I didn’t know I moved to a state where tax on working on vehicles was over 30%”, I said confused. “Oh it’s shop fees too”, Patrick proclaimed. “Got it” I said. $15-20 dollars doesn’t break me at all, I just wanted the deal I was told without attempting to be upsold for major profits. I fear for the person that doesn’t know what’s going on. More
by Matthew Murray
Employees Worked With
Patrick
February 09, 2022
The glass in my moon roof exploded while driving home. It was winter in coastal Carolina but not really cold at about 50F so temperature was not a factor. There was no sign of an impact. A winter storm was was winter in coastal Carolina but not really cold at about 50F so temperature was not a factor. There was no sign of an impact. A winter storm was predicted so I needed a repair ASAP even though the dealer was about to close. I arrived just in time and Heather took care of business. She vacuumed the shattered glass and applied an adhesive plastic over the opening so that the car was drivable and ordered the part. In addition, she convinced Mazda to warranty the repair even though it had expired a week prior. The part arrived a few days later and repairs were completed without incident. More
by finnspoppop
Employees Worked With
Heather Gagnon
February 08, 2022
From the first interaction with the sales rep in January 2020, to current service performance in February 2022, we have been very pleased with all aspects of this dealership. 2020, to current service performance in February 2022, we have been very pleased with all aspects of this dealership. More
by Donna
Employees Worked With
Royce Autry, Heather Gagnon
February 08, 2022
Best car buying experience I’ve had! These guys were awesome to work with from start to finish. I will definitely be a returning customer and highly recommend this team of professionals! awesome to work with from start to finish. I will definitely be a returning customer and highly recommend this team of professionals! More
by JeremieHarris
Employees Worked With
Josh, Logan, Brian
February 07, 2022
Good service from friendly rep who writes up work order. The manager even got involved to get a preliminary assessment before it went into the shop. The manager even got involved to get a preliminary assessment before it went into the shop. More
by Dennischerryn
Employees Worked With
Don’t remember name-service rep
