Stevenson-Hendrick Mazda of Wilmington

The service advisor - Patrick- was outstanding, knowledgeable and customer oriented. The new technology of seeing and hearing the results of my vehicle's inspection by video was excellent. knowledgeable and customer oriented. The new technology of seeing and hearing the results of my vehicle's inspection by video was excellent. More

Patrick took great care of me. Excellent service and wonderful customer experience. Highly recommend this dealership. wonderful customer experience. Highly recommend this dealership. More

Leah & Jarad are quite the team. I leased my third Mazda today and my experience was exceptional. They worked together to satisfy my goal today. Professional and personable. I will recommend these two to m today and my experience was exceptional. They worked together to satisfy my goal today. Professional and personable. I will recommend these two to my friends without any hesitation. Great job! Thank you! More

Max,Alex, Tracy. Paul were just wonderful in helping me secure my car. They answered all my questions and if they didn't know they found out in a timely manor. Thank you all. secure my car. They answered all my questions and if they didn't know they found out in a timely manor. Thank you all. More

I had the best experience at this dealership. The sales staff were professional, friendly, and fun. They listened to what was important to me in a vehicle and helped me to find the best match for my budget staff were professional, friendly, and fun. They listened to what was important to me in a vehicle and helped me to find the best match for my budget. They were never pushy. I have recommended this dealership to all of my family and friends. More

I went to Stevenson-Hendricks Mazda of Wilmington for scheduled maintenance on my 2014 Mazda 3 and to diagnose/repair an issue with my trunk failing to latch properly. Trey the customer service represent scheduled maintenance on my 2014 Mazda 3 and to diagnose/repair an issue with my trunk failing to latch properly. Trey the customer service representative was phenomenal… very professional. Whatever mechanic worked on my car was not. They said my trunk problem was the latch, spent 4 hours replacing said latch, and charged me close to 500 bucks for diagnostic, parts, and labor and did not fix the problem at all. They they told me it was fixed and sent me on my way so I had to come back. I am not a mechanic, but I am a technician. The first step in any troubleshoot is to recreate the problem. The final step is to function-check your work to ensure the problem has been resolved. The mechanic obviously did not do either of those. The problem turned out to be a pinched wire which was fixed in 15 minutes. After it was finally properly repaired, I was told that the latch was indeed worn and would have failed eventually, but I believe that was just the mechanic making excuses to cover for his failure to do his job properly. At that point, I was fed up with being there, so I just said the xxxx with it, and kept the new latch. I understand charging me for parts, since they have to buy those. Even labor makes a little bit of sense. But they should have reimbursed me for the diagnostic, because they didn’t do a diagnostic. The mechanic just half-assed it, saw that the latch was a little worn, said “that’s probably it,” and initiated a 4-hour, $500 procedure. I give 1 star to the mechanic and to the management that tolerates that level of incompetence (probably because it makes them money). I give 5 stars to Trey’s awesome customer service. That averages out to 3 stars. But I would not return nor would I recommend this dealership to anyone for maintenance issues. More

Above and beyond! Both Patrick and Jeremiah went out of their way to make sure repairs on my car were done right and within my budget! I can't say enough how much they did but being a single mom, a little their way to make sure repairs on my car were done right and within my budget! I can't say enough how much they did but being a single mom, a little goes a long way! Thank you! More

I recently bought a 2019 TRD off road Tacoma from Leah. She had been researching for weeks across all of their stores through the Hendrick Network and found one that fit exactly what I wanted and at the bu She had been researching for weeks across all of their stores through the Hendrick Network and found one that fit exactly what I wanted and at the budget I wanted. Her and her manager Jared were there every step of the way and were very transparent about the entire process and Paul made the financing very easy. I never felt pressured and the professionalism of the entire store was unlike every other dealership I’ve dealt with in the past. Thank you so much Leah, Jared, and Paul!! More

I had a very pleasant experience at Hendrick Mazda getting my CX5 serviced on Jan. 20. Patrick Lambert, Service Adviser was friendly, prompt and efficient. My car is running smoothly and I should b getting my CX5 serviced on Jan. 20. Patrick Lambert, Service Adviser was friendly, prompt and efficient. My car is running smoothly and I should be good till next service is due. More

Courteous group of individuals. Always kept me informed of the service being done on my car in real time. Reggie has followed up with me several times since I purchased the car to see if I’m satisfied with of the service being done on my car in real time. Reggie has followed up with me several times since I purchased the car to see if I’m satisfied with it’s performance. First class outfit. More