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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
979 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 979 reviews

January 22, 2022

Knowlwdge level in the service dept is great and explained everything. They remained open and kept our appt dispite bad weather. More

by mprincio810
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Lambert
Jan 25, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Monica & William, no matter the weather, Royce, Heather, & Patrick always strive to find the bright side in storms of information by sprinkling-in layman terms & unrivaled service :) We really appreciate you taking your time to share such great feedback with us & look forward to seeing you both again soon in Service!

January 22, 2022

Great service . Patrick help out alot. He explain service well so I could understand in lay man terms More

by Wjprince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
January 21, 2022

Trey and Heather in Mazda’s Service Department are outstanding. They were tireless in working through an issue with my car’s system (Nav, display component, software). After completing the software u More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather and Trey
Jan 25, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Susan & Robert, even when the navigation's acting tricky, you can always find just that outstanding experience with Heather & Trey at Stevenson-Hendrick Mazda ;) We can't express in words how much we appreciate you taking your time to share such high feedback with us & look forward to welcoming you both again soon!

January 21, 2022

Stevenson-Hendrick Mazda of Wilmington is a top of the line dealership! Their goal is to be sure that you get personal and professional care from the sale of your new auto to the continued maintenance…a More

by lisainwilmington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Sanders, Heather Gagnon, Cody Little
Jan 25, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Lisa, although it's your first time with us, you'll always have a lifetime of just that top-of-the-line experience with Tracy, Paul, Heather, Trey, & Cody at Stevenson-Hendrick Mazda :) We really appreciate you taking your time to share the best praise with us & look forward to welcoming you again soon in Service!

January 21, 2022

Good service in this dealership! Easy to schedule a service over the phone. Scheduling service over the chat website was not ideal. They never confirmed appointment and I had to schedule again over the More

by graciela.espinosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Jan 24, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Graciela & Jay, you can always rely on TJ, Heather, Trey, & Patrick for an experience as smooth as your Mazda drives ;) We appreciate you sharing your frustrations with us & will utilize your feedback to improve our scheduling platform to be as easy as our on-site assistance. We look forward to welcoming you again soon at Stevenson-Hendrick Mazda!

January 20, 2022

I had an amazing experience with Stevenson-Hendrick Mazda. Don was extremely knowledgeable about the vehicles and their features and was able to help me decide on the perfect car based on all of my wan More

by sytilbur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maltarich
Jan 24, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Simone, although you left with the Mazda you love, just that amazing experience with Don, Tracy, & Paul is here to stay for a lifetime with us at Stevenson-Hendrick Mazda :) We really appreciate you taking your time to share such incredible feedback & look forward to welcoming you again soon for a visit just as attentive!

January 20, 2022

The service department set up my appointment and it was timely when I arrived. The attendant was courteous and explained the process for me. The wait was less than expected and attendant explained what t More

by tomfreeman305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Jan 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Mary & Tom, we're so pleased to know your experience with Royce, Tracy, Trey, & Patrick is as speedy as your Mazda drives! We look forward to welcoming you again soon in Service for a visit just as attentive!

January 20, 2022

Friendly & quick. Kept me informed on what was going on with my car every step of the way. More

by jpaulkjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick and Alex and Joshua
January 20, 2022

Very courteous service Is work done in a timely manner Patrick very helpful That's all I have to say More

by lightourway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Jan 24, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Laurie, we're so pleased to know your experience with Logan, Brian, Heather, & Patrick is always as quick as your Mazda drives! We look forward to seeing you again soon in Service for a visit just as accommodating!

January 19, 2022

This was my first experience with service for my Miata at Stevenson-Hendricks. I was impressed with their friendly professionalism. More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Jan 21, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Diane, we're so pleased to know your experience with Trey & Patrick is as impressive as your Miata drives! We look forward to welcoming you again soon for a visit just as professional!

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