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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
982 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 982 reviews

September 30, 2021

The service department makes service of my vehicle effortless. They keep you informed throughout the process and there are no hidden surprises at pick-up of the vehicle. Very much enjoy the teams tota More

by ilv2trvl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey, Cody, and Heather
September 30, 2021

Most positive experience at a dealership I've ever had (in addition to previous visit here) - thanks to Trey & Heather, who are very professional, super personable, and just make the experience easy & ple More

by j.smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey, Heather
September 30, 2021

Fast and friendly service. They always make us feel welcome and valued. We take all our cars there and recommend them to our friends. More

by Paul.mclaughlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather and Jeremiah
September 29, 2021

My experience was positive from beginning to end .. staff was very helpful and courteous, would do business again with this dealership 👍 More

by Captnncoke2112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison, Royce, Jared , paul
September 27, 2021

Well , where do I start ! The best bunch is of young entrepreneurs I have met under one roof in my entire life Kudos to the employee who does the hiring Wonderful professional crew who bend over backw More

by Davidspardello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Madison Alex and entire crew
September 25, 2021

Everyone was friendly and courteous. Customer service was excellent. I felt like they enjoyed their jobs. More

by benjaminmarie74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex , Cody, Heather, Logan
September 25, 2021

ALEX CHURCHILL AS SWEET AS APPLE PIE SO HELPFUL TJ TATE ALEX CHURCHILL AS SWEET AS APPLE PIE SO HELPFUL TJ TATE VERY KNOWLEDGEABLE AND A REAL GENTLEMAN. LOGAN WAS GREAT AND VERY HAPPY TO BE WORKING HERE. More

by Davidspardello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Already done
September 23, 2021

We have had 3 previous Mazda vehicles and have just ordered parts for most repairs. So this has been the 1st for major repairs. The service department staff was so nice to deal with. Our service rep More

by Shelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey service dept
September 23, 2021

Service is great and knowledgeable with the needs of their customers. Highly recommend to others. More

by pattij1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody and Trey
Sep 24, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Pattij1212, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

September 23, 2021

Car is great, service center is great but people on the floor leave a lot to be desired. Wrong vin number put on my paperwork so I had to return to my insurance agent to correct it. Wrong purchase price pu More

by Lousglover
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JT, Trey, Cassandra
Sep 25, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Louis, we really appreciate your earnest feedback & always incorporate challenges customers face into our training process so that we can make improvements. We express our sincerest apologies for any inconvenience this process has caused you & hope to have the opportunity to remedy your experience soon in Service. Thank you for sharing your great feedback on behalf of our Service team & the Mazda brand - please do not hesitate to reach-out to us if we can be of any further assistance.

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